JENNY BAHIDIKA

678-***-**** Atlanta, Georgia adxsit@r.postjobfree.com LinkedIn: Jeanine Jenny Bahidika SUMMARY

Experienced Logistic Analyst and Global trade coordinator with a strong background in optimizing supply chain operations and facilitating international trades. Proven ability to analyze complex data sets, identify process improvements and implement efficient logistics strategies to enhance operation in performance which also improved customer satisfaction by 78% EDUCATION

KENNESSAW STATE UNIVERSITY Kennesaw, Georgia

Bachelor’s in Business Administration

• Certifcation: ScrumMaster from Scrum Alliance 2022/ Google Analytics / Google Project Management / Microsoft Azure SKILLS

• Technical Skills: PowerBI, Excel, Tableau, SQL, Scrum Master, Agile Methodology, Data analytics, Data Visualization, salesforce, Troubleshooting, Project Management, Customer Service, Microsoft Office, SAP, KemMonitor, Warehouse Management System, Supply chain operation, International Trade and Customs, ERP system, Risk Management.

• Soft Skills: Leadership, Communication, Teamwork, Adaptability, Management, Problem Solving, Attention to detail WORK EXPERIENCE

KEMIRA Atlanta, Georgia

Customer Service Supply Chain Representative April 2023-Present

• Achieved a high level of accuracy in processing sales orders using SAP, minimizing errors by 75% through meticulous attention to detail and thorough review of order information.

• Streamlined the order processing workflow, reducing order fulfillment time by 55% and improving customer satisfaction.

• Facilitated seamless communication between departments, resulting in improved collaboration and efficient execution of customer requirements.

• Developed standardized processes in collaboration with sales and supply chain teams, enhancing coordination and reducing errors in order fulfillment.

• Developed a comprehensive knowledge base and documentation for billing procedures, enabling efficient resolution of billing issues and minimizing customer escalations.

• Implemented a comprehensive system for maintaining accurate and easily accessible sales order and customer information records, ensuring quick retrieval of data for analysis and reporting.

• Achieved high customer satisfaction by responding to inquiries within minimum hours, exceeding expectations for timely and accurate information.

• Optimized transportation coordination through route optimization techniques, resulting in a 76% reduction in transportation costs and improved on-time delivery performance.

• Implemented proactive monitoring processes using KemMonitor, resulting in early detection of potential product issues FLEXPORT Atlanta, Georgia

Global Trade Coordinator June 2021-December 2022

• Analyzed daily and monthly data to support supply chain operations and provided insights to optimize logistics processes.

• Maintained and updated the database by regularly updating customer and account information, resulting in a 75% increase in customer satisfaction and a 30% sales growth.

• Implemented a robust record-keeping system for shipping activities, reducing transaction risks by 65%.

• Collaborated closely with IT teams and brokers to ensure clear understanding and communication of customer requirements, leading to an 85% improvement in transportation and facilitating the smooth movement of freight for clients.

• Worked alongside the trade compliance manager to develop strategies and provide support for various logistical issues, resulting in a 57% decrease in clients' claims. • Ensured the accuracy and quality control of international shipment documents, reducing the risk of delays by 35%

WHIRLPOOL CORPORATION Atlanta, Georgia

Senior Customer Representative January 2020-June 2021

• Analyzed and processed over 250 customer requests daily from global clients, ensuring timely resolution of order and delivery challenges by collaborating with the technical team

• Coordinated dispatch of technicians to service locations, providing clear troubleshooting information to help customers resolve product issues, resulting in a 65% improvement in customer satisfaction.

• Managed a high volume of inbound and outbound calls (1000+) from trade partners, addressing order inquiries, product changes, and delivery escalations, maintaining a 99% satisfactory review rate

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