April Smith 336-***-**** adxshw@r.postjobfree.com

OBJECTIVE

Customer Service Manager where my experience can be utilized to improve customer satisfaction

Skills

Expertise is Using Microsoft Tools namely word, Excel, Powerpoint, Outlook Access and, Word Perfect

EXPERIENCE

Flow Automotive Corporate Office

500 W 5th St.

Winston Salem NC 27127

May 2019-Present

Vehicle Management/ Accounting

responsible for handling a variety of issues dealing with money, posting Dealer Trades, New and used vehicles invoicing posting, reassigning Vehicles Titles, cutting checks for the deals.

Stark Exterminators

3960 Reynolda Rd

Winston-Salem NC 27106

Office Manager

April 2018-May 2019

Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. Responsible for overall branch office activities including payroll administration, management reports, month end financial close and bank deposits. Also responsible for answering questions and resolving problems for internal and external customers. • Responsible for ensuring administrative operations are running effectively. • Assist with financial statement variance analysis. • Responsible for submitting payroll data timely and accurately. • Responsible for accounts payable, accounts receivable reconciliation and processing cash receipts/deposits. • Responsible for providing necessary data and reports for branch month end financial close. • Create a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff. Performs all necessary supervisory functions with personnel assigned. • Maintains positive daily interaction with Service Managers and Technicians. Works with Service Manager to insure productive interdepartmental relations. • Daily interaction with customers, prospects and employees, to answer questions and resolve problems. • Responsible for creating and updating various monthly management reports. • Supervises the maintenance of office equipment (copier, fax machine, etc.). • Negotiates the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions. • Maintains a high level of confidentiality in regards to branch level financials, employees, and salaries.

Dan Vaden Chevy

9393 Abercorn St

Savannah GA 31406

Administrative Assistant

• Highly skilled in performing general office tasks including bookkeeping, filing, taking minutes and managing records

• Able to handle incoming calls and route them to the appropriate person or department

• Competent at using fax machines, and other automated equipment

• Well-versed in organizing calendar, and scheduling appointments

• In-depth knowledge of keyboarding and computers; calendaring and scheduling programs including Microsoft Office Suite

• Accounting, handling money, direct contact with insurance companies, helping with insurance claims and making sure the customer signs proper paperwork. Daily deposit

Fairway Lincoln Mazda

10101 Abercorn Extension

Receptionist, 04/17/2011-still present

Able to work independently and, perform clerical assignments, Depth ability to operate office equipments, Excellent service and phone skills, Good communication and writing skills, Strong ability to recognize differences among data, objects, facts and material, Ability to work independently and within a team, Knowledge of filing and record keeping, Ability to perform complex data entry tasks, Excellent ability to greet visitors, to handle phone calls and to give information to customers and visitors, Able to follow written and oral instructions and, Computer literate.

Econo Lodge

3 Gateway Blvd. South Savannah GA

Assistant Manager, 09/01/2010-04/15/2011

Promote and market the business.

Assume authority for the hotel in the absence of the General Manager

And, serve as Assistant General Manager for all operations within the hotel.

Ensure that every department head is aware of operational goals and,

Hence is made aware of the necessary tools.

Manage budgets as well as financial plans, Maintain statistical-financial records.

Recruit and monitor relevant staff for their specific operations. Plan work schedules as per requirement. Meet as well as greet customers. Deal with customer queries and complaints. Address customer problems as well as troubleshoot. Ensure events and conferences run without interruption. Supervise the supplies and furnishings. Deal with the contractors and suppliers.

Best Western Bradbury Suites,

155 Bourne Ave Pooler Ga. 31322

Director of Sales, 07/01/2009-09/30/2010

Worked directly with the customers, and serving as the initial point of contact, Managed the total sales efforts within the hotel & the area sales office to generate pro-actively revenue, Maintained and developed key accounts/prospects, Ensured that the hotel consistently disposes of adequate, motivated and skilled personnel within the sales tea, Maintained confidentiality related to the people and contents of events, Ensured timely processing and Ensured quality customer service

Wingate by Wyndham

109 O’Leary Rd

Front Office Manager, 11/12/2005-07/01/2009

Recruited, trained, and retrained all departments as per requirement. Handled all conditions such as solve customers’ inquiries, provide customer requirement etc.

Helped to carry daily processes to increase the speed of total work, completed all cash related activities on required date, and kept all documents used in training period to use it in further development with minimum time. Produced the documents as needed

EDUCATION

Sol. C Johnson High

3012 Sunset Blvd

Savannah Ga.

Diploma, 1999

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