Front facing, adaptable to change, follow direction well.

Tammy T. Ross

**** **** ** *

Cambridge, MN ***** 763-***-**** ********@*****.***

EXPERIENCE

ALLINA HEALTH, Cambridge, MN March 2017-July 2017

Secretary

•Performed order processing

•Released orders placed by provider/nurse from the AMR

•Phones, faxes, or mails reports, as required

•Prepared miscellaneous billing; both automated and manual

•Maintained records

•Maintained filing system for requisitions and reports

•Answered and directed phone calls to ensure concerns, requests, and/or questions are responded to in a timely manner

•Scheduled patients per site protocols

•Maintained documentation to comply with regulatory requirements

•Assisted in monitoring of quality assurance indicators

•Complied with regulatory agency continuing education requirements

•Thoroughly documented relevant patient information (or care) to assure accurate billing

•Assured overall compliance with all regulatory agencies; OSHA, College of American Pathologists (CAP), Joint Commission, CLIA

•Adhered to Allina Billing and Compliance Standards; Medicare/Medicaid/Third Parties/Self Pay, HIPAA

WELLS FARGO HOME MORTGAGE, Minneapolis, MN June 2009-August

2014

Collector 1/Loan Servicing

•Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers

•Assisted in the Customer Ownership Model Program in Collections

•Productively self-managed work with strong ability to work independently

•Provided training assistance to new hires

•Developed a clear understanding of collection, liquidation and loss mitigation procedures

•Successfully handled escalated calls while attending to customer needs and/or concern

•Managed a pipeline of 250+ loans on a monthly

•Provided outstanding service to all customers

Tammy T. Ross

1760 Joe’s Lake Rd SE

Cambridge, MN 55008 763-***-**** ********@*****.***

HENNEPIN COUNTY CHILDREN AND FAMILY SERVICES, Minneapolis, MN

OSIII, Secretary July 1997 – March 2006

•Greeted visitors and directed them to the appropriate persons according to their needs.

•Contacted clients daily for appointment reminders.

•Managed multi-line telephone giving information to callers, taking messages, and transferring calls to appropriate individuals.

•Performed intake on new clients.

•Set up and maintained paper and electronic filing systems for records, correspondence and other material.

•Adept at transcription.

•Performed daily and weekly accounting responsibilities.

•Operated office equipment such as fax machines, copiers and phone systems. Used MMIS, PMIS, CSIS, MAXIS, LOTUS NOTES, OUTLOOK

PROFESSIONAL SUMMARY/SKILLS

Exceptional customer service skills with talent for adapting to changing work environments, detail-oriented in work practices with the ability to multi-task, recognized for skills, knowledge, and accomplishments. Over ten years of varied administrative work experience, good communication skills; verbal and written, work proficiently independently and as part of a team, skilled in Microsoft Outlook, Epic/Excellian, Word, Excel, learn new skills quickly, types 60+ wpm

VOLUNTEER WORK

•Junior Achievement

•Food shelves

EDUCATION

Legal Secretary Certificate, Anoka Technical College, 1989 Anoka, Minnesota

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