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Plant Manager Customer Service

Location:
Lexington, SC, 29072
Posted:
June 19, 2023

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Resume:

Carolina Elizabeth Urbina

Bilingual- Native Spanish/English

adxsha@r.postjobfree.com

*** ********* *****, ***. ***

West Columbia, SC, 29169

Phone: +803-***-****

PROFESSIONAL EXPERIENCE:

Superior Glove Works Honduras

January 2021- April 2022

Purchasing Manager

• Management and coordination of the needs of materials that are required in the plant.

• General management of all requests for raw materials, equipment, and office supplies.

• Guarantee and evaluate market prices both nationally and abroad.

• Prospecting, research, and negotiation with suppliers

• Maintain control of all document administration that follows each purchase for accounting and auditing purposes.

• Reception and generation of all purchase orders

• Maintain and ensure the quality standards required in the purchases made.

• Validate that all suppliers comply with SGW's technical standards and procedures

• Management of all documentation of imports and exports

• Processing of payments to suppliers, guaranteeing that they are fulfilled on the stipulated dates.

• Application of service evaluations to providers

• Administration and control of petty cash

• Control of accounts payable

Superior Glove Works Honduras

December 2019- January 2021

Human Resources Generalist

• Regular involvement with assigned employee groups to assist employees and leaders in effectively reaching goals and KPI’s indicators

• Always uphold the highest standard of internal and external customer service including responding quickly to inquiries and work assignments.

• Ensure all documentation of HR processes.

• Ensure documentation and onboarding process of new hires.

• Attend employee requirements such as letters and other necessities.

• Track employee attendance, sickness leaves and non-attendance.

• Payroll control.

• Keep up to date with social security polices and documentation.

• Implement and improve HR and Health & Safety policies, guidelines, and practices to meet company unique needs and comply with legal requirements.

• Assist with HR communications and events.

• Assist in organizing and planning staff social events & recognition programs

• Take on additional duties as required on the HR team for cross-functional support and growth opportunity such as recruiting training and project work.

• Follow and comply with all Operational Procedures / Policies as stated in the Employee Handbook, Safety, Customer Service, Quality and Environmental programs.

• Other duties as required.

DAI GLOBAL LLC./ USAID, School Based Violence Prevention Activity SBVPA-

(Asegurando La Educación), May 2018 – December 2019 Office Manager- San Pedro Sula Regional Office

• Manage the daily business and administrative operations of the office.

• In Coordination with the Procurement Management, carry out the procurement processes from the definition of the needs to the receipt of the good or service.

• Preparation of administrative reports of all the activities carried out in the regional office

• Coordinate the activities related to Human Resources with the Main office staff

• Coordination with technical team of everything related to logistics for the development of project activities and events.

• Coordinate conferences and meetings within the office.

• Coordinate travel processes of local and foreign personnel such as: hotel reservation, reservation and purchase of tickets and land mobilization arrangements.

• Responsible for controlling the entrances and exits of inventories of office supplies, cleaning and others that are requested.

• Supervise the logistics / Drivers and Cleaning staff in all their assignments

• Collect and control the fuel consumption record of the vehicles assigned to the project.

• Direct communication with different suppliers necessary for the operation of the office and project needs.

• Administration and management of Petty Cash.

• Coordinate the sending and receiving of correspondence in the project offices and suppliers.

• Preparation of Terms of Reference and tender announcements for the acquisition of goods

• / services.

• Translation of documents in relation to the project, for staff.

• Keep the files and documents generated from the office in order.

• Ensure the proper management and efficient use of resources assigned to the office. TechnoServe, Inc. / September 2009 – November 2017 Human Resources Manager

Functions:

• Prepare and update documents, guides, formats and other instruments for compliance with internal rules, procedures and policies related to the human resources function and the Administration.

• Comply with the security protocols established by the Program, including the confidential handling of Program information.

• Coordinate recruitment requests from the different areas and projects of the program.

• Assist the Program / Country Manager and the General Administration in the development of administrative activities, to carry out an efficient development of the office.

• Lead the support of developing internal policies or procedures for the efficient use of resources.

• Management of contracts and lease agreements at the main office level and regional offices.

• Managing direct communication with different organizations and suppliers necessary for the operation of the office and project needs.

• Support in assess of management and office inventory control.

• Preparation of required documentation, for the procurement procedures for goods or services in general.

• Assist in logistics, local travel, international travel and administrative arrangements for project staff.

• Management of petty cash of the central office, approving expenses as required.

• Preparation and updating of job profiles in coordination with the functional managements and in accordance with the organizational structure, Terms of Reference in conjunction with the Country Director either for direct hiring or at Consulting level.

• Management of the business agenda of expatriate staff and project managers.

• Direct support in carrying out bidding activities, systematization of information, preparation of evaluation matrices for the selection and hiring of personnel.

• Provide secretarial support, maintain physical / electronic files and project files.

• Perform the process of preparing contracts, signing documents and timely registration in the appropriate instances.

• Management of staff performance evaluation processes and corporate satisfaction survey.

• Coordinate safety aspects as necessary for personnel safety.

• Prepare, in coordination with the different managers, an annual employee training plan and submit it to the Technoserve Management for approval.

• Coordinate the process of new employees before the corresponding Central Office units.

• Perform Onboarding process for new employees, in coordination with the functional Managements.

• Ensure personnel files contain all the required information.

• Responsible for the correct management of insurance policies (renewals, negotiation of benefits - coverages etc.)

• Under the guidelines of Headquarter Office, lead studies of salary surveys, development of salary hierarchy according to market conditions and availability of funds for application with office staff.

• Coordination of applications for corporate benefits - Pension Plan

• Prepare payrolls and labor benefits to ensure their timely payment.

• Control absences for permits, allowances, vacations, holidays, and others.

• Coordination of disciplinary procedures of employees (Preparation of Commitment Notes, Internal Minutes, Suspensions).

• Prepare reports on Human Resources required by the TechnoServe headquarters.

• Support to the Country Director / Finance with legal procedures. Including: Tax Resolutions, Tax Certificates, Permits for foreigners etc.

• Perform the necessary processes and procedures for international personnel (visas, registrations.)

• Assistance to the Country Director regarding on preparation of proposals to obtain funds and purchase of goods or services.

• Support internal and external audits at local office and home office.

• Suggest the establishment of organizational plans, methods and procedures that allow efficient control and management of resources.

TechnoServe, Inc. August 2007 – September 2009

Logístics Advisor

Functions:

• Global monitoring of the programmatic activities of TNS-Honduras projects and direct support in all logistical processes of the organization.

• Ensure the proper functioning of daily office logistics and projects according to their respective systems, including internal and external travel, accommodation, events, etc.

• Conduct proper procurement procedures in accordance with internal policies and procedures in order to comply with the regulations established by the donor.

• Control and supervise materials, equipment and office furniture.

• Assistance in translation and transcription of complex documents, expressions of interest, technical proposals and presentations.

• Preparation of complementary monthly reports for the Administration and Finance area.

• Assistance to Country Director and Finance Manager in key program activities. Functions:

Creaciones Vantage e Industrias Pacer / Grupo Lovable March 2007- August 2007

Sales Assistant

• Provide support in all administrative activities to the Sales Management.

• Direct assistance to sales executives in all key marketing and promotional activities.

• Coordination of events and launches for new lines of underwear for the local market.

• Elaboration of quotes requested for different customers.

• Management of customer portfolio and opening of codes for new clients.

• Coordination with the warehouse and dispatch area of deliveries of orders to different customers.

Villanueva Textiles (Villatex) / Grupo Lovable

March 2005-February 2007 Human Resources Assistant Functions:

• Attend Production Manager’s requirements regarding plant personnel.

• Prepare Production Reports for payment of Staff Incentives.

• Responsible for Recruitment & Selection processes.

• Recruitment of Personnel (Bi-weekly and Weekly) / Coordination of Interviews.

• Staff registration to the As400 System and VISUALHUR System.

• Records Management

• Bi-weekly and Weekly Personnel Requisition Control.

• Providing constant care and monitoring the various requirements of employees.

(Suggestions, concerns, personal problems and conflicts) enabling an optimal working Environment.

• Coordination of Disciplinary Procedures of employees (Preparation of Commitment Notes, Internal Minutes, Suspensions).

• Induction trainings to new staff members.

• Development of informative blackboards.

• Perform activities entrusted by the Human Resources and Corporate Human Resources Management.

Education

Present

Higher Education

Marketing Degree

Universidad Tecnológica de Honduras (UTH)

San Pedro Sula, Cortés

2001-2005

High school

Escuela Bilingüe Sacred Heart Academy

San Pedro Sula, Cortés

1996-2001

Elementary

Escuela Bilingüe Academia Americana

San Pedro Sula, Cortés

August 2019, Ethics Training –DAI Global LLC.

March 2019, Procurement Regional Training – DAI Global LLC.

August 2015- September 2016 Management and Leadership Skills, E-Cornell University, Training Learning Center- Techno Serve internal platform

- Organizational behavior

- Human Resource Management

- Performance Evaluations

- Diversity of Workforce

April 2013, Diploma in Labor Legislation

Unitec, Lauréate International Universities

July 2012, Development of Human Talent

Cámara de Comercio e Industrias de Cortes, San Pedro Sula

March 2012, Recruitment and Dismissal Process

Cámara de Comercio e Industrias de Cortes, San Pedro Sula

February 2011, Diploma in Labor Law

ASECAP LATINOAMERICA

April 2010, Diploma in Labor Law

ASECAP LATINOAMERICA

April 2009, Coaching as a Tool for Change

FUNADEH, San Pedro Sula

June 2005, Human Relationship and Leadership

Dale Carnegie, San Pedro Sula, Cortes

Complementary Education

June 2021 – Balanced Scorecard Training

Horizonte’s Milenium

May 2021 – Advanced Negotiation Techniques in purchases Horizonte’s Milenium

February 2020 Sanctions and

dismissals

- New Labor Procedures

Grupo CAPACITA

REFERENCES:

Edward Galo

Plant Manager Superior Glove Works

adxsha@r.postjobfree.com

+504-****-****

Carlos Quiñonez

Finance & Human Resources Director- School Based Violence Prevention Activity Program/ DAI Global-USAID

adxsha@r.postjobfree.com

+504-****-****

Ana Fabiola Castillo

School Support Coordinator - School Based Violence Prevention Activity Program/ DAI Global-USAID

adxsha@r.postjobfree.com

+504-****-****

Víctor Ganoza

Country Director- TechnoServe Honduras

+504-****-****

CAPABILITIES:

Knowledge in Microsoft Word XP, Microsoft Office

Ability for teamwork and leadership

Excellent human relationship and people skills

Working under pressure



Contact this candidate