Resident Manager
Resume:
From June **** to
April ****
From June **** to
March 2006
From November
2023
From November
Self-motivated, Reliable, Educated professional offering more than 10 years of experience, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Education
Bachelor of Science in Hotel & Restaurant Management Philippine Christian University Taft Avenue, Manila High School Diploma
Tucdao National High School Tucdao, Kawayan, Biliran Work experience
Resident Manager
Eco Hotels Inc. Tagaytay City, Philippines
*Oversees daily activities on the hotel property including front desk operations, reservations, sales and marketing, finance-related activities, hr, maintenance, and customer services.
*Responsible for operational efficiency, profitability, and customer satisfaction.
*Oversees property maintenance and appearances.
*Manages subordinate staff in the day-to-day performance of their jobs.
*Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
*Ensures that project/department milestones/goals are met and adhering to approved budgets.
*Completes monthly payroll of all the staff in the property.
*Resolves issues through active listening and open-ended questioning, escalating major problems to Asst. Head of Operation/GM. Front Office Supervisor
Novotel & Ibis Hotels Deira City Centre Dubai, UAE
*Greeted visitors and customers upon arrival, offered assistance and answered questions tobuild rapport and retention.
*Streamlined check-in process to decrease wait times and increase customer satisfaction.
*Prepares hotel bills and check guests out efficiently.
*Coached employees through day-to-day work and complex problems.
*Utilized client and staff feedback to maintain customer partnerships and increase revenue.
*Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
*Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
*Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
*Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.
*Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
*Established and updated work schedules to account for changing staff levels and expected workloads.
*Completed monthly payroll of the department.
*Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
*Trained team members on new hotel services and products to support promotional efforts.
*Resolved issues through active listening and open-ended questioning, escalating major problems to FOM.
Mary Jane Nazareno
Resident Manager
adxsgw@r.postjobfree.com
Dubai, United Arab Emirates
Date of birth 01/06/1990
Philippine, Filipino
Dubai
Single
Languages
English Fluent
Tagalog Mother Tongue
Arabic Beginner
Assets
* Departmental Trainer
* Guest Satisfaction
* Flexible
* Knowledge of Front Office
Services
* Computer literacy/Tech-Savvy
* Dependable
Travel
* Thailand
* Malaysia
* Singapore
* Hongkong
* Kuwait
* United Arab Emirates
From August 2013 to
October 2015
From May 2011 to
May 2013
Work experience
Guest Service Agent/Receptionist
Novotel Deira City Centre Dubai, UAE
*Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
*Streamlined check-in process to decrease wait times and increase customer satisfaction.
*Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
*Oversaw fast-paced front desk operations and guests' needs at busy facility.
*Maintained consistent positive customer feedback.
*Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
*Provided guest assistance and recommendations for tourist attractions.
*Recommended hotel services or amenities that guest may find useful.
*Communicated problems regarding guest rooms to housekeeping services and
maintenance personnel.
*Took reservations over phone and through email, recording guest information in computer system and verifying details.
*Collected room deposits, fees and payments.
*Collaborated with team members to handle guest requirements from check-in through check-out.
*Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
*Consistently provides thoughtful, caring and sincere service to the guests. Guest Service Agent/Receptionist
JW Marriott Hotel Kuwait City Kuwait
*Register guests and assign rooms, accommodating special requests whenever possible.
*Prepare hotels bills and check guests out efficiently.
*Address every guest’s request to the concerned department.
*Comply with unit cash handling, credit and check cashing policies and procedures.
*Provide information to guests about: outlets, services, including hours of operation, room locations, types of rooms, room rates and discounts, hotel current promotions.
*Comply with room selling strategies, cancellation and walk-in procedures.
*Relieving Executive Lounge host/hostess whenever needed.
*Taking over the Front Office Supervisor’s task in her absence.
*Attending International and local/department calls.
*Handling emails accordingly.
*Responsible for the Business Centre.
References
Mr. Hernan Pulido
Head of Operations
Ecohotels Inc.
adxsgw@r.postjobfree.com
Ms. Gina Peneyra
Assistant Credit Manager
Mandarin Oriental Jumeirah Dubai
adxsgw@r.postjobfree.com
Skills
Able to Work Under Pressure
Attention to Detail
Time Management
Proactive
Organizational Skills
Multi-tasker
Leadership
Customer Service
Computer skills
Commonly Used Softwares
Microsoft Office (Outlook, Word,
Excel, Powerpoint etc.)
Google Sheets, Google DRIVE,
Google Docs, Google Forms
Opera PMS / Micros
RESA Web
Oasys/EDocs
Hotellink (Accor Membership)
SCM (Requisition)
ACDC (Accor Membership)
Ogone
TrustYou Survey
Local Measures
MARSHA
IMS
BookXprss
Contact this candidate