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Customer Service Call Center

Location:
Murfreesboro, TN
Salary:
55000
Posted:
June 19, 2023

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Resume:

Joseph I. Carpenter

Murfreesboro, TN ***** 615-***-**** adxsf5@r.postjobfree.com

Professional Summary

Motivated and energetic leader who works well in a fast paced environment.

Strategic thinker who collaborates well with all levels of management to achieve desired results.

Highly analytical by nature and enjoys problem solving and critical thinking.

Trustworthy, dedicated, and personable with experience in managing personnel.

Well-versed in training, educating, motivating and supporting staff members.

Skills

Multitasking and Prioritization

Verbal and Written Communication

Team Leadership and Business

Focus and Follow-Through

Decision Making

Administrative Management

Employee Coaching and Motivation

Recruitment, Hiring, and Staff Scheduling

Customer Relations

Customer Service Management

Work History

Associate Pastor, 08/2015 to 05/2023

Shelbyville Mills Baptist Church – Shelbyville, TN

Sharpened communication skills through weekly preparation and delivery of in-depth messages.

Exhibited excellent writing skills by developing classroom curriculum and evangelistic training plans.

Strategically scheduled, managed, and implemented outreach projects locally and globally.

Coached and motivated members and employees to perform daily ministry functions.

Established budget goals and mentored volunteers to exceed goals with a problem-solving mindset.

Demonstrated elite customer service by resolving escalated problems and calmly responding to shifting priorities among volunteers and staff.

Maintained integrity and trustworthiness by handling complex issues with the highest ethical conduct.

Oversaw business budget planning and administration, accounting functions, and purchasing materials.

Promoted ministry via social media to generate interest and maximize brand identity.

Conducted and organized the training of prospective leaders.

Collaborated with diverse committees and individuals to address financial and administrative issues.

Senior Pastor, 02/2008 to 08/2013

Eagleville Baptist Church – Eagleville, TN

Maintained rules and regulations for employment of staff and recruitment of volunteers.

Established, enforced, and optimized policies and procedures, utilizing keen attention to detail.

Developed strong interpersonal communication skills to promote relationship building in community.

Demonstrated a strong sense of personal responsibility for employees and members by connecting with others and approaching challenges with a positive, solution-oriented mindset.

Prioritized a weekly schedule for staff, collaborating with diverse committees and individuals to fulfill mission statement with a commitment to excellence.

Consistently managed multiple tasks simultaneously such as overseeing building management, ordering supplies, and coordinating outsourced contractors for repairs and routine services.

Gunner’s Mate, 12/2000 to 02/2008

United States Navy – Global Locations

Honed leadership and communication skills as a Small Arms and Crew-Served Weapons Instructor.

Established, maintained, and enforced safety procedures for all weapons operations.

Gained problem-solving skills by regularly meeting deadlines with a high quality of work.

Meticulously oversaw maintenance and repair of small arms and weapons systems.

Developed team decision making skills through non-lethal weapon and tactical training.

Applied administrative management skills by tracking and reporting ammunition expenditures and maintaining meticulous weapons training records for hundreds of individuals.

Prioritized security protocols during shipboard weapons operations.

Kitchen Manager, 03/1997-12/2000

Tony Roma’s – Franklin, TN

Trained and developed employees to excel in time management and production.

Acquired and utilized problem solving skills necessary for working in a fast-paced environment

Routinely assessed food cost, managed inventory, and completed all ordering and purchasing.

Utilized time management, creativity, and innovation in staff scheduling and quality control.

Regularly coached and motivated employees to resolve conflict by evaluating complex situations and settling upon fair solutions for all parties involved.

Developed strong customer relations skills and the ability to build rapport with others.

Education

M. Div. Pastoral Studies, 12/2016

The Southern Baptist Theological Seminary

B.S. Religion, 12/2007

Liberty University



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