SOPHIA WRIGHT

** ***** ***** ● McDonough, GA ****3 ● Cell: 678-***-**** ● Email: adxsf2@r.postjobfree.com

BUSINESS PROFESSIONAL

Targeting Positions in …

HEALTH CARE CUSTOMER SERVICE

PROFESSIONAL PROFILE

Dedicated, outgoing, skilled professional with over 20 years of broad-based, combined customer service and healthcare experience gained from healthcare and retail industries.

Developed professional rapport through face-to-face interaction with more than 40 clients on a daily basis.

Used listening abilities to help clients identify and gauge needs.

Excellent communication and interpersonal skills; solid customer relationship skills.

Demonstrated ability to work well under stressful conditions; able to handle multiple assignments and meet deadlines effectively.

Team player able to build strong rapport with diverse range of customers, patients, co-workers, and management; strong customer service orientation.

Computer literate and Internet Savvy.

AREA OF EXPERTISE

Strengths:

• Attention-to-detail • Interpersonal Skills • Interpersonal Skills • Inventory Management

• Patient Care • Phlebotomy/DNA Testing • Policies & Procedures • Customer Service Skills

• Specimen Collections • Health/Safety Precautions • Problem Solving • Organization/Time Mgmt.

PROFESSIONAL EXPERIENCE

Warehouse Packer, S&S Activewear, McDonough, GA Oct. 2019 – Present

Responsible for packing orders to ensure that customers receive order intact in as short-time frame and accurate as possible while maintaining quality and accuracy.

Safely operate and maintain warehouse equipment to carry out job duties to ensure safe work environment.

Downsized packaging to minimize shipping costs without sacrificing the quality and insurance that the product will be delivered without damages to the customer.

Completed orders for customer with provided warehouse software.

Phlebotomist, Gene Screen, Atlanta, GA Feb. 1999 – Aug. 2018

Responsible for serving 5 counties in the State of Georgia – Clayton, Fulton, Henry, Butts and Douglas; serviced 30 – 40 clients per day; completed all services as requested.

Responsible for drawing blood, collecting urine specimens, and performing DNA tests; explained policies and procedures to the patient.

Successfully packaged and shipped specimens to approved laboratories; maintained clean and healthy work environment.

Adhered to organization safety policies and procedures.

Central Supply Technician, Southern Regional Medical Center, Riverdale, GA May 1992 – Feb. 1999

Successfully cross-trained as a surgical technician; assisted surgeons with surgical equipment as needed.

Identified, sorted, and processed materials handled for assigned departments; operated required sterilization equipment.

Performed decontamination activities as required by the departmental procedures.

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