Executive Assistant Customer Service

EI Erin Iacullo

Palatine, IL ***** 847-***-**** *.*******@*******.***

www.linkedin.com/in/ erin-iacullo-8714aa273

PROFESSIONAL

SUMMARY

Experienced Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem- solving, and communication skills.

SKILLS Information Confidentiality

Schedule Coordination

Client Relationship Management

Records Management

Microsoft Office

Write Reports

Vendor Relations

PowerPoint Presentations

Accounts Payable and Accounts

Receivable

Project Proposals

Travel Accommodations

WORK HISTORY OFFICE COORDINATOR 02/2022 to CURRENT J.S. Held Palatine, IL

Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements. Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Provided clerical support, addressing routine, and special requirements. Increased team productivity by reorganizing office supplies and protocols. Completed weekly invoices for 1099 contractors

Edited documents to improve accuracy of language, flow, and readability. Improved office operations by automating client correspondence, record tracking and data communications.

EXECUTIVE ASSISTANT 08/2014 to 02/2022

Capital Forensics, Inc. Now Apart Of J.S. Held Palatine, IL Handled confidential and sensitive information with discretion and tact. Used advanced software to prepare documents, reports, and presentations.

Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Transcribed meeting minutes to support sales, business development and senior management teams.

Organized and coordinated conferences and monthly meetings. Conducted research and analyzed data to provide detailed reports on various business topics.

Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Created and implemented Company Travel and Expense Policy Processed travel expenses and reimbursements for executive team and senior management group.

Updated and maintained confidential databases and records. Worked with senior management to initiate new projects and assist in various processes.

Screened calls and emails and responded accordingly to support executive correspondence.

Facilitated training and onboarding for incoming office staff. EDUCATION Bachelor of Science Natural Science/Criminology 05/2012 Dominican University, River Forest, IL

Italian Club Member

Extracurricular Activities: After school tutoring intercity children CERTIFICATIONS CNP - Certified Notary Public

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