KOBLA AKATOR

P.O.BOX *** A.D.B TAKORADI; 024*-******; 026*-******

adxscu@r.postjobfree.com

adxscu@r.postjobfree.com

adxscu@r.postjobfree.com

Profile Summary

I am an experienced and motivated individual adept at learning new concepts quickly, working well within a team and communicating ideas clearly and effectively.

I have 17 years of Banking experience in various fields with specialization in Operations, Information Technology, Relationship Management. I have undertaken an additional responsibility being portfolio management and provision of financial advisory services to our key customers.

Key Skills

Effective communication.

Relationship Management.

Excellent computer skills.

Knowledge of basic security and fire inspection procedures.

Service Orientation.

Relationship building.

Strategic thinking.

Leadership skills.

Energy and Focus.

Highly skilled negotiating and problem-solving skills.

Education

Academic Qualification

oBlueCrest College - BSc Computer Science

oUniversity of Cape-Coast - Diploma in Business and Management Studies

oNIIT - Professional Diploma in Software Engineering

oFirst Choice Computers - Network Engineering

Certificates

oJPCann Associates Ltd – Mastering Internal Control & Fraud Risk

oBanking College- Risk Management

oOSHAcademy - Occupational Safety and Health Manager

Work Experience

Universal Merchant Bank

Back Office (Operations Officer) (17TH OCT 2016 -DATE)

oATM custodian

oBranch Authorizations (Transactions)

oVault custodian

oTransfers-(High Value, Automated Clearing House, Inter a/c, Inter branch)

oReceive & Dispatch all branch mails

oKeying of house cheques

oMonitor Processes, Materials or Surroundings

oCoaching and Developing Others

oKeying of clearing cheques

oScanning of clearing cheques

oTraining and Teaching Others

oIssuance of Payment Orders and Bankers Payments

oDocumenting/Recording Information

oSupervise all Teller Operations related to E – Channels ie signups and day to day operations

oSupervising Tellers relating to day to day service delivery and adherence to service standards

oBranch Fire Officer

oSystems Officer (CCTV Backups (Intruder, Panic & Fire Alarm Systems)

Perform KRIs & KCSAs as required

Responsible for Cheque confirmation/printing statements/cheque destruction etc

Process Treasury Bills, Fixed Deposit, Call Deposit and book loans for clients.

Undertake call-over of daily banking transactions.

Perform cash management duties (i.e. vault transfer/balancing, E-Zwich, ATM.)

Management of cash at the branch (Vault & ATM)

Cross-selling of bank products

Balance/reconcile General Ledger Accounts.

Managing all reconciliation issues relating to Teller Operations.

Management of cash in the branch includes Vault & ATM

Pass entries regarding bank transactions via ICBA/T 24 (Banking Application) system.

Supervising all operational risk self-assessment processes relating to Teller Operations

Managing all reconciliation issues relating to Teller Operations.

Back Office (Operations Assistant) (JAN 2014 –OCT 2016)

ATM custodian

Vault custodian

Transfers-(High Value, Automated Clearing House, Inter a/c, Inter branch)

Keying of house cheques

Monitor Processes, Materials or Surroundings

Coaching and Developing Others

Keying of clearing cheques

Scanning of clearing cheques

Training and Teaching Others

Issuance of Payment Orders and Bankers Payments

Keying at and balancing of General Ledger

Documenting/Recording Information

Fixed deposits (Investment & Disinvestment)

System Officer (CCTV Backups (Intruder, Panic & Fire Alarm Systems)

Teller Service Assistant (August 2009 - 2013)

Transfers-(High Value, Inter a/c, Inter branch)

Handling of house cheques

Keying of clearing cheques

Issuance of Payment Orders and Bankers Payments

Keying at and balancing of General Ledger

Fixed deposits (Disinvestment and Investment)

Account Opening (new to bank accounts)

Process daily counter transactions in respect of deposits/withdrawals of cash and cheques for Savings, Current and Fixed Deposit Accounts as well as inter-account transfers and handle associated customer interactions / inquiries / complaints in line with service quality standards and guidelines.

Cross-sell UMB simple products (e.g. Fixed Deposits, Cards) during non-peak transaction times as well as identify prospects for cross-sale of other products and make referrals to sales staff as appropriate.

Perform general reconciliation and control activities via ICBA/T 24 (banking application) system. These include:

End of day payments reconciliation with vault movements

Central control of branch cash (i.e. Chief Cashier function where assigned)

Processing of outward clearing cheques

Posting of transactions to customer accounts

Reconciliation of operating accounts for daily control as well as surprise audit proofing

General filing

Gathering/preparation of statistics for service quality and productivity indicators.

Agricultural Development Bank as a Contract Staff (Jan-2007 – July-2009)

Customer Service Officer

Issuing of statements and Atm Cards

Handling customer complaints

Statement and ATM Requisition

Promote bank products and services

Identify customer needs

Overseas transfers

Open new accounts/close accounts

Record details of actions taken

Manage administration

Follow up on customer interactions

Back Office (Operations)

ATM custodian

Vault custodian

Transfers-(High Value, Inter a/c, Inter branch)

Keying of house cheques

Keying of clearing cheques

Clearing House (BOG)

Issuance of Payment Orders and Bankers Payments

Keying at and balancing of General Ledger

Fixed deposits (Investment & Disinvestment)

Account Opening (new to bank accounts)

Credit officer

Recommendations and Disbursal of Loans

Handling customer complaints

Credit monitoring

Interview Loan Applicants

Preparation of Reports for Loans & Overdraft given out

Recoveries

Contact companies or people if they need a loan

Review and update Credit and Loan files

Explain to customers the different types of Loans and Credit options

I T Technician

Handling of both software and hardware problems at the branch level

Sales Executive

As a sales executive, I sell products and services for my Bank in order to boost profitability and increase market share. I educate the customers on the type of investments we have being Fixed Deposits, Treasury Bills, etc.

Generation of new businesses and Initiating processing of Account Opening for new clients acquired.

Teller Service Assistant

Processing of salaries of various institutions

Transfers-(High Value, Inter a/c, Inter branch)

Keying of house cheques

Keying of clearing cheques

Scanning of clearing cheques

Issuance of Payment Orders and Bankers Payments

Keying at and balancing of General Ledger

Fixed deposits (Investment and Disinvestment)

Account Opening (new to bank accounts)

Attachment as a Teaching Assistant at NIIT (Jan-Dec 2006)

Attachment as a networking engineer at First Choice Computers (Jan-Dec 2007)

SEMINARS & WORKSHOP ATTENTED

Anti-Money Laundering, Customer service (UMB)

Customer Care and Services (UMB)

Transflow (UMB)

E-zwich and Mobile Money Transfers (UMB)

Signature Capture (UMB)

ATM Parts and Functions Training (UMB)

Microsoft word, Excel, PowerPoint and Internet Explorer(NIIT)

Oracle (NIIT)

SQL (NIIT)

Pseudocode (NIIT)

Java (NIIT)

Attitude and Mindset Test (UMB)

Corporate Grooming (UMB)

T 24 software (UMB)

CCC (UMB)

ATM Postilion (UMB)

ATM Reconciliation (UMB)

UMB Speed App (UMB)

Anti-Money Laundering (UMB)

DRIVE (UMB)

MTN Mobile Money (UMB)

Airtel Money (Universal Merchant Bank)

Health & Safety (Electrical Hazards) (OSHAcademy)

Health & Safety (Fire Hazards) (OSHAcademy)

Health & Safety (Identifying & Controlling workplace Hazards) (OSHAcademy)

Health & Safety (Producing Health & Safety Policy) (OSHAcademy)

Health & Safety (Accident & Incident Investigation) (OSHAcademy)

Central Security Depository (UMB)

Health & Safety (First Aid) (OSHAcademy)

ACH Upgrade Training for Operations Officers (UMB)

RSCA Training (UMB)

Cash & Cheque Management Training (UMB)

Cyber & Information Security Training (UMB)

Emotional Intelligence Training (UMB)

Ideal UMB Way Training (UMB)

ATM Reconciliation (ADB)

Customer Care and Services (ADB)

Signature Capture (ADB)

Digital Account Opening Process (UMB)

REFERENCES

Mr. Jacob Adjei Spencer

Konongo, BM

Universal Merchant Bank Ghana

Telephone: +233-*********

Mrs. Mary Anderson

Accra, HR Director

First Atlantic Bank

Telephone: +233-*********

Mr. Paul Yankey

Cluster Manager

Universal Merchant Bank

Telephone: +233-*********

Contact this candidate