PROFILE

Experienced hotel management

professional with proven leadership

and project management skills.

Success in achieving high revenue,

guest satisfaction, and successful hotel

renovations through strategic planning.

Proficient in branding, crisis

management, and cross-functional

collaboration.

EXECUTIVE ASSISTANT MANAGER

SYED RIZWAN HAIDER

JEDDAH, KSA

+966*********

+966*********

@Syed Rizwan Haider Rizvi

adxs7g@r.postjobfree.com

adxs7g@r.postjobfree.com

WORK EXPERIENCE

Sheraton Jeddah Hotel & Red Sea Beach Club,

Jeddah, Saudi Arabia

Managed 265-key Sheraton Jeddah and 86-key Red Sea Beach Club with extensive facilities.

Headed integration team to integrate property with Marriott Operating Systems.

Implemented new Marriott initiatives as an on-property champion. Led ongoing renovations, introducing new Sheraton bedrooms and lobby features.

Provided leadership to maximize efficiency, revenue, and satisfaction.

Negotiated contracts and participated in the planning. Served on crisis team ensuring well-being during COVID-19 and responsible for overall operation.

Implemented 100% Saudiazation at the front desk.

EXECUTIVE ASSISTANT MANAGER

Feb 2018 - Present

SKILLS

Project management

Leadership

Crisis management

Branding and standards

Cross-functional collaboration

Operational efficiency

Recruitment and team management

Contract negotiation

Budget management

Guest satisfaction

Market analysis and strategic planning

Le Meridien, Al Hada, Taif, Saudi Arabia

HOTEL MANAGER

Sept – Oct 2022

Managed Le Meridien hotel with 110 keys and extensive facilities Acted as General Manager and oversaw smooth property operation

Worked to brand the hotel through extensive facility and service improvements.

Sheraton Sharjah Beach Resort & Spa,

United Arab Emirates

EXECUTIVE ASSISTANT MANAGER

April 2015 – Oct 2017

(pre & post opening)

Successfully part of a pre-and post-opening team that opened a 349-key Sheraton hotel below pre-opening budget and with immediate business on the books

Achieved premium rental rates for hotel shops and additional income areas despite a declining market.

Achieved above-budget occupancy and double-digit GOP% within the first year of operation through strategic sales and cost controls.

Designated as Brand Standards and Programs Champion for the pre-opening property, ensuring health and security standards above 95/100 and becoming Marriott Merger Change Champion after Starwood/Marriott merger.

Sheraton Jeddah Hotel & Red Sea Beach Club

Resort, Jeddah, Saudi Arabia Saudi Arabia

DIRECTOR OF ROOMS

April 2011 – March 2015

Oversaw rooms renovation and opening of reception/back office functions at Sheraton Jeddah.

Introduced Guest Service Centre concept, recruiting female local staff.

Achieved the highest profit, percentage, revenue, and guest satisfaction in the hotel's 25-year history during ongoing renovations in 2012 and 2013.

Led successful sales missions and secured major accounts producing over 1,000 room nights in Spain and India. Provided task force assistance to pre-opening Sheraton and Four Points Medina hotels for brand standard implementation and OS&E procurement.

HOTEL MANAGEMENT AND OWNER

RELATION

Sheraton Jeddah Hotel, Saudi Arabia

EXECUTIVE HOUSEKEEPER

July 2007 – March 2011

Established individual training plans for associates, achieving a 100% cleanliness score from 2008-2012.

Completed 11 successful Six Sigma projects and executed large-scale contracts for laundry and room services.

Awarded "Best in Class Manager" and Starwood President Award for performance. Created and implemented a Housekeeping Cost Control Program to save 10% on supplies. Successfully implemented Sheraton Club Floor standard and achieved full scores in audits. Deputy Executive Housekeeper – Sheraton Jeddah Hotel Jeddah, Saudi Arabia Housekeeping supervisor – Sheraton Jeddah Hotel, Jeddah, Saudi Arabia Jun 2000– May 2003

Housekeeping supervisor – Jaypee Residency Manor, Mussoorie, India Feb1998 – May 2000

Management Trainee - Centaur Hotel, New Delhi, India Nov 1996 – Dec 1.

Jul 2003 – Jun 2007

EARLIER ASSIGNMENTS

VOLUNTEER / COMMUNITY INVOLVEMENT:

Participated in fundraising initiatives for victims of natural disasters, collecting over US$ 100K from 2007-2016.

Organized and participated in Marriott and Starwood Road to Awareness programs in the Netherlands, Saudi Arabia, and the United Arab Emirates, including key events such as Rotterdam to Amsterdam bike ride, Jeddah mountain climbing, UAE Sheraton Dubai Creek to Sheraton Sharjah run, and Saudi Jeddah Hotels volcano hike.

Achieved "Top Fundraiser" award in the 2012 Road to Awareness Starwood Middle East hotels. EDUCATION HISTORY

Hotel Management and owner relation

Food & Beverage Management

P.G Diploma in Accommodation Operation & Management. FCI Diploma in Banking Administration

Bachelor of Arts

Cornell University ( will be completed in August 2023) Cornell University (2021)

(Aligarh Muslim University Campus) India (1995 - 1997) Aligarh Muslim University, India (1994 – 1995)

Aligarh Muslim University, India (1991-1994)

Contact this candidate