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Human Resources Customer Service

Location:
Philadelphia, PA
Salary:
150
Posted:
June 20, 2023

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Resume:

Lori J. Teamerson Resume, Page *

LORI J. TEAMERSON

Phone: 610-***-****

Conshohocken PA Email: adxs78@r.postjobfree.com

HUMAN RESOURCES BUSINESS PARTNER

Accomplished Human Resources professional with extensive experience in building and managing corporate programs. Skilled strategist with a proven track record of executing full-scale corporate initiatives from concept to conclusion resulting in increased participation levels, decreased costs, and improved efficiencies. Effective communicator with an aptitude for motivating groups to exceed company expectations. AREAS OF EXPERTISE

Employee Relations

Stakeholder Focus

Talent Acquisition Management

Wellness Initiatives

Strategic Forecasting

Pension & 401k

Project Management

Regulatory Compliance

Benefits Administration

Succession Planning

HR Program Development

Metrics & KPI Improvements

EMPLOYMENT HISTORY

PREIT SERVICES, LLC, DIRECTOR HUMAN RESOURCES, PHILADELPHIA, PA 2022 – PRESENT Serve as the top Human Resources position for this Real Estate Investment Trust with approximately 300 employees across 20 different work sites in six states (PA, NJ, MA, MI, MD, VA). In addition to full Human Resources requirements, my responsibilities include purchasing, office/facilities, and joint oversight for payroll processing.

Major accomplishments:

• Established the HR team where there previously was none

• Full overhaul of the HRIS system to aid in automating processes

• Ensure appropriate staffing

• Behavioral based interviewing and assessments implemented to improve recruitment & retention

• Revised 401k platform to improve accuracy, employee support/education while saving over $50,000 in fees, net recordkeeping expense, which previously was administered in house MY ALARM CENTER, DIRECTOR HUMAN RESOURCES, NEWTON SQUARE, PA 2021 - 2022 Provided human resources support for this security company with approximately 500 employees spanning 5 locations (Texas, California, Washington State, Georgia, Pennsylvania) My direct team consisted of 4 staff, while supporting the 24-person Human Resources field operation Major accomplishments:

• Negotiated a flat benefits renewal with the addition of a new pet insurance program

• Implemented a no cost leadership development program

• Supported numerous COVID protocols and policy revisions to support staff with varying state and legislative mandates

• Restructured the sales team to support the business more efficiently Lori J. Teamerson Resume, Page 2

FRONTIDA BIOPHARM, DIRECTOR HUMAN RESOURCES, PHILADELPHIA, PA 2019 – 2021 Joined this start up CDMO operation with approximately 350 employees across 3 locations (Pennsylvania, Illinois) with two team members. In addition to the traditional responsibilities, Human Resources handled the payroll processing for all staff.

Major Accomplishments:

• Developed all the policies and protocols for COVID to include installing temperature scanning equipment at each entrance.

• Revamped handbook to include all state specific requirements that were previously undocumented.

• Hired almost 100 people in 2 weeks to support the timely development of COVID test kits.

• Recruiting cost per hire was reduced 22%.

PROJECT MANAGEMENT INSTITUTE, HUMAN RESOURCES GENERALIST, NEWTON SQUARE, PA 2012 – 2018 Served as a senior contributor for this global association with over 400 U.S. associates. Primary responsibilities included benefits design and administration, heavy employee relations, performance management, staff development, talent retention, culture management, compliance, policy development, program design and implementation.

Major accomplishments:

• Redesigned and deployed culture survey retaining voluntary participation levels at 73%

• Developed & implemented corporate wellness program that resulted in a 30% increase in preventative screening and 50% reduction in high claims expenses.

• Drove outcome-based organizational strategy and employee specific focus on professional development through the revamping of performance management systems.

• Led change initiatives focused on maintaining work environment best practices including team-based organizational structure.

• Counseled management on all phases of employee disciplinary procedures, organizational structure redesign requirements.

• Resolved disagreements through creative problem resolution skills and compliance with organizational strategy and guidelines.

• Oversaw all aspects of staff professional development program including internal group training, business acumen skill development, external programming and educational assistance program.

• Resourced partners and implemented a Customer Centricity program to align with culture values. FAMILY PLANNING COUNCIL, DIRECTOR OF HUMAN RESOURCES, PHILADELPHIA, PA 1995 – 2012 Implemented the Human Resources function for this non-profit organization whose headcount grew over 300% during my tenure. Responsibilities included implementing all processes and systems, talent attraction and retention, heavy emphasis on employee relations, training, board support, benefits, and compensation strategy.

Major accomplishments:

• Reduced expense by 18% through employment of various benefit cost containment strategies including self-funding programs and compensation-based benefit contributions.

• Launched self-funded unemployment program resulting in 39% reduction over state-based system.

• Aided the reduction of turnover rates by developing and implementing alternate work options supporting talent acquisition and staff engagement.

• Transitioned pension plan from defined benefit to defined contribution while maintaining participation levels over 95%

• Spearheaded corporate policies and procedures including alternate work arrangements, compensation, HIPAA compliance, diversity, ADA, succession planning, and cross-functional development programs.

• Managed HRIS requirements including the assessment and implementation of several different systems. Lori J. Teamerson Resume, Page 3

• Ensure appropriate resource allocation and peak performance levels through position development, job restructuring, and staff reassignment/reductions.

• Built successful HR team from entry level to mid-level management.

• Established compensation program including structures, ranking, pay policies, and best practices. COMCAST CELLULAR, REGIONAL HUMAN RESOURCES MANAGER, WILMINGTON, DE 1993 - 1995 Managed a region of 5 locations (two retail facilities and three administrative offices) and over 300 associates, for this telecommunications company. Management was matrixed with direct reporting into both the Regional General Manager and corporate Human Resources.

Major accomplishments:

• Mentored administrative staff member to take on new professional Human Resources opportunity

• Supported the implementation of an organization wide HRIS system (ADP) transitioning from in house Excel based system

• Administered training to elevate skills in customer service, inclusivity, compliance, leadership requirements.

• Resolved complex employee relations concerns with all levels of staff and leadership

• Adopted a package of alternate work policies before most organizations even began to recognize the advantages to morale while still meeting business requirements. Additional experiences reviewed upon request

EDUCATION & TRAINING

Bachelor of Science, Personnel & Industrial Relation, Managerial Law, Syracuse University, Syracuse, NY Certified in Civil Treatment® series to deliver harassment and discrimination training. Certified to administer PI Behavioral Assessments

Member of SHRM

HRIS SKILLS: Paycom, UKG(UltiPro), Paycom



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