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Customer Service Compliance Specialist

Location:
Bedford, TX, 76021
Posted:
June 20, 2023

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Resume:

Iris L Kim

**** *** ****

Richardson, TX *****

214-***-****

adxs72@r.postjobfree.com

Objective: To obtain a challenging position in a business that enables me to utilize my abilities as well as to grow with a company. Interested in planning and implementing marketing strategies, sales analysis, project management, advertising, and public relations.

Experience: Tae Brother’s Investment Inc. / DBA/ Jipbop Korean Restaurant

Owner / Manager February 2015 – April 2017

oOwned and Operated Family Restaurant

oInteracted with various food distributors

oOrdered all supplies for the Restaurant

oInteracted with distributors for better price

oManaged business finance

oPaying Vendors & Suppliers

oEmployee Payroll

oManaged profit and expense

oManaged all sales tax year end Tax

oEnsure all employees and Restaurant is in compliance

oArrange for equipment maintenance and repairs

oReview work procedures and operational process to improve service

Hyundai America Shipping Agency May 1999 – March 2014, TX

Hazardous materials Compliance Specialist Supervisor – Interim Jun, 2013 – March, 2014

Responsible for daily operation of Hazardous materials department and ensured that all employees

are trained and updated on hazardous materials regulations.

oTrained employee’s on IMDG Code, 49cfr, and GAUS (HMMA System).

oEnsured all employees are updated on changes in hazardous restrictions.

oPort Restrictions

oProhibited and Restricted list for all Vessel Operators

oRail Restrictions

Monitored all e-mails sent to Hazardous Materials Dept.

oAssist Sales, Pricing, and CSR to import or export hazardous cargo and new hazardous cargo businesses.

oMonitored all hazardous shipment request from other Vessel Operators

Take proactive actions to Hazardous Materials Spills

Organize clean up with Hazardous Response Company

Advise and guide customer’s regarding spills.

Participate as a member of IVODGA

oJoined in on member conference calls to discuss new hazardous rule changes or issues we experience as a Vessel Operator.

oAddress any new issues I had experience with to hear other member’s view.

Hazardous Materials Compliance Specialist Supervisor Jan 2003 – Jun2013

Ensure smooth transport of Hazardous Materials Shipments

Knowledgeable with International and Domestic Regulations.

oInternational Maritimes Dangerous Goods Code

o49 Code of Federal Regulations

oAll Port Regulations (US, S. America, Europe, Asia, Middle East)

oRail Regulations for US and Canada

oAll Vessel Owner’s Restrictions

Monitor all Export Services for West and East Coast

oApprove all Dangerous Goods from US, Canada, and S.America

Review all routings for Dangerous Good’s commodity and approve to final destination.

Examine all export Dangerous Goods Declarations to ensure that it’s in compliance with US, International, and Port of Discharge’s regulations.

oProvide Dangerous Cargo Manifest to ports and Vessel Owner’s

Monitor all Import Services for West and East Coast

oReview all import Dangerous Goods Declarations.

Examine to ensure they are in compliance with US and International Code.

Revise all dangerous goods application in Hyundai Merchant Marine’s system to ensure that correct data’s are EDI (Electronic Data Information) to all rail roads and terminals correctly.

Take proactive actions to Hazardous Materials Spills

oOrganize clean up with Hazardous Response Company

oAdvise and guide customer’s regarding spills.

Assist Sales in new Hazardous cargo business.

Hazardous Materials Compliance Specialist May 1993 – Jan 2003

Provide Customer Service

oAssist Customers with Shipping Documents

Ensure that all Dangerous Good Declarations are in compliance with Shipping Regulations

Update customers with new regulations when needed

Educate customers about hazardous shipping regulations

oAssist Rail, Trucking, and Customer Service department with any issues associated with Hazardous Cargo.

Collaborated with other departments to avoid any service failure.

Sea-Land June 1998-May1999 Dallas, TX

Service Management Coordinator

Provide premier customer service for various multi-million dollar accounts specifically in the following areas:

Monitor shipments for tracking and tracing

Conduct proactive notification

Implement problem resolution

Prepare performance reports

Work effectively with various departments throughout the organization to provide service recovery.

Education: University of Texas at Arlington, TX

B.B.A in International Business, May 1998

International Marketing

International Management

Strategic Business Management

Database Management

Skills: Fluent in Korean languages. Excellent application skills in Microsoft,

Powder Point, Microsoft Excel, Microsoft Word, Microsoft Access, and Outlook Express. Strong organization skills, able to work under stress,

and excellent communication skills.

Personal: Self-motivating, innovative, team player, fast learner, and studied abroad.

References: Available upon request.



Contact this candidate