DERRICK LAMONT STEWART

**** **** ******** ******, *** H12

Pensacola, Florida 32526

Mobile: 850-***-****

Email: adxs41@r.postjobfree.com

Summary

Accomplished Customer Service Representative with more than 3 years of experience providing outstanding customer service in account payable/receiving. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives. Highly knowledgeable in Account Management and Customer Service. Recognized for working with multiple levels of management and being an integral member of a team assisting in delivering results that exceed customer expectations. Core Competencies

PROFESSIONAL EXPERIENCE

Touchpoint (Ascension Sacred Heart Hospital)

Lead Cook

Work Schedule: 2100 – 0900; hours worked per week: 50; 1/2023 – Current

• Develop recipes, menus, and prepare food to service demand needs for staff, patients, and customers throughout shift

• Monitor and check the maintenance of all kitchen equipment. Assign necessary work schedule for kitchen staff

• Ensures cleanliness of working areas and service lines while maintaining productivity of workers

• Adheres to established control procedures for cost & quality such as food production sheets, inventories, standard recipes, and generate usage and food costing sheets

• Lead by example and ensure the team adheres to all policies and procedures Alorica

Customer Service Representative II/Account Management Clerk Work Schedule: 0800 - 1700; hours worked per week: 40; 3/2020 – Current

• Record customer payment and approved new customer applications for services. Collect customer data such as names, addresses, phone numbers to securely discuss account information

• Provide excellent customer service in a fast-paced telephonic environment while resolving account discrepancies

• Maintained professionalism and courtesy throughout phone calls during customer dissatisfaction being received, and always receive excellent customer appreciation by end of call Analytical and Critical

thinker

Highly organized Unquestionable Integrity

Conflict Resolution Teamwork/Collaboration Leadership Strong work ethic Excellent multi-tasker Results Oriented MAURICE ANTONIO STEWART Page 2

• Excellent verbal and written communicator

• Utilize HRIS system for data entry of personal information for accuracy and quality control navigating multiple computer screens and programs while interacting with customers New World Cleaning

Janitorial Supervisor

Work Schedule: 0830 -1700; hours worked per week: 40; 06/2016 – 3/2020

• Supervised and trained seven to eight employees ensuring cleaning standard operation procedures were adhered to

• Conducted regular thorough inspections of work performed by janitorial staff, and quickly identified issues or concerns with building to management

• Developed scheduled based on the needs of the company and availability of employees to provide maximum efficiency while minimizing overtime costs

• Ensured organization or work area so that it would not impede traffic of internal employees or create a safety hazard while employees utilized cleaning equipment and cleaning agents Manpower

Inventory Clerk

Work schedule: 0800-1700; hours worked per week: 40-50; 9/2014 – 10/2016

• Completed daily stockroom tasks with little to no supervision

• Maintained and reviewed all inventory, including follow-up on all shortages and maintained 100% accountability with no losses

• Developed inventory control procedures to quickly be able to identify requested items and to order shortages before inventory fell below 50% on hand stock

• Maintain account development, made customer cash and credit card payments, and answered any account questions verbally by face-to-face, by phone, and email EDUCATION

George Stone Technical College

General Education Development (GED)

Completed: 11/1996

Professional Reference Available Upon Request