YOUSOF KOHISTANI

Broomfield, CO adxs3i@r.postjobfree.com ● 301-***-****

TECHNICAL SUPPORT

SUMMARY OF QUALIFICATIONS

● IT professional with a solid and diverse background providing Technical Support and assisting customers.

● Skilled in analyzing, documenting, testing, maintaining, and troubleshooting technical concerns both on site and remotely.

● Additional Languages: Dari, Pashto, Persian,Urdu EDUCATION

CompTIA A+ Certification (Course Completed) MedCerts Anticipated Exam Date: 10/2023 CompTIA Network+ Certification (Course In Progress) MedCerts Anticipated Exam Date: 10/2023 CompTIA Security+ Certification (Course Completed) Community College of Aurora Anticipated Exam Date: 015/2023 Information Technology (3 years) Jamia Hamdard University Kapisa, Afghanistan TECHNICAL SKILLS

Hardware Troubleshooting Java Operating Systems

Software Troubleshooting Network Presentation Software Programming Mobile Devices Operational Procedures

SKILLS

Problem Solving Communication Interpersonal Skills Team Oriented Attention to Detail Collaboration

Data Driven Quality Control Deductive Reasoning

Solutions Focused Analytical Strategic Thinking

EXPERIENCE

TECHNICAL KNOWLEDGE AND TRAINING

● CompTIA A+

o Firmware, motherboards, CPUs, RAM, power supplies, mass storage, networking, printers, and securing computers. o User, groups, and permissions, maintaining and optimizing operating systems, troubleshooting, and virtualization.

● CompTIA Network+

o Cabling and topology, Ethernet, installing physical networks, TCP/IP, routing, IPv6, WAN connectivity, wireless networking, cloud computing, protecting networks, and network monitoring.

● CompTIA Security+

o Security roles, controls, and assessments, social engineering attacks, malware types, cryptographic concepts, public key infrastructure, mobile security solutions, risk management, and cybersecurity resilience. o Implementation of authentication controls, identity and account management controls, secure network designs, network security applications, and secure network protocols. TECHNICAL SUPPORT

● Supporting and optimizing PC hardware, operating systems, software applications, peripherals, and communication devices.

● Maintaining a high level of technical knowledge, quickly learning new systems, and tackling difficult tasks.

● Ability to effectively solve problems by balancing detailed questions with creative solutions.

● Excellent computer and typing skills including email, internet, and Microsoft Office programs.

● Utilizing data entry skills to log customer concerns and changes into the system to ensure timely resolution.

● Ability to see a job through to completion while maintaining high-quality standards.

● Ability to follow help desk procedures, log all interactions, and provide education and training to prevent issue in the future. CUSTOMER SATISFACTION

● Strong verbal and written communications skills with demonstrated ability to research, troubleshoot,problem solve.

● Ability to communicate customized solutions to resolve customer issues via phone, email, and chat.

● Understanding the importance of building quality relationships and will not be satisfied until the customer is happy.

● Showing composure, resilience, and flexibility as customer needs evolve and cause volume changes.

● Assisting clients with all account matters including orders, errors, questions, billing, cancellations, and other queries. EMPLOYMENT HISTORY

IT Officer Department of IT, Directorate of Admin and Finance Ministry of Economy Kabul, Afghanistan Sept 2020-Oct 2021