Property Manager Front Desk, Front Offiice Manager of 10 years

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OBJECTIVE

Dedicated and results-driven property manager with over 6 years of experience in the hotel industry. Proven success in managing properties and teams to provide excellent customer service, increase occupancy rates and maximize profitability.

SKILLS

-Proficient in MS Office: Word, Excel, and PowerPoint

-Proficient in property management systems

-Strong communication and interpersonal skills

-Excellent organizational and analytical skills

-Detail-oriented with a track record of multitasking and prioritizing effectively

ASHLEY HOWARD

PROPERTY MANAGER

EXPERIENCE

PROPERTY MANAGER • BOLDSKYE, INC • 8/2020 - PRESENT

-Oversee the operation, maintenance, and improvement of properties to ensure utmost customer satisfaction

-Develop and implement guidelines for tenant acquisition and retention, resulting in high occupancy rates and profitability

-Coordinate with maintenance staff and contractors to ensure timely and quality repairs and maintenance

-Responsible for financial and contractual recordkeeping

FRONT OFFICE MANAGER •SUPER 8 HOTEL • 8/2015 – 2/2023

-Managed daily operations of the front desk; guest check-in/check-out, reservations, and room assignments

-Monitored and resolved customer complaints and inquiries while improving satisfaction rates

-Coordination housekeeping and maintenance staff to ensure room readiness and guest comfort

-Managed reviews, customer care complaints and communication with corporate management to maintain brand standards

EDUCATION

B.S. in Business Management • 2012 • Connor’s State College

REFERENCES

SHERRY STEELE, OWNER BOLDSKYE, INC, 206-***-****

PETE PATEL, GENERAL MANAGER SUPER 8, 601-***-****

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