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Tiffany Sutton

*** ****** ****

Sandy Springs, GA 30350

618-***-****

adxs25@r.postjobfree.com

Professional Summary

Embraced challenges that resulted in a diverse insurance career as a producer and a claims adjuster that was/is supported by multiple certifications and licenses. Continuous personal and professional growth resulted in proven managerial/leadership experience, advanced education, sound business acumen,and technical skills in human resource management and operations. Skills

Active Listening Negotiation Skills Analytical MS Office Attention to Detail Time Management Critical Thinking Decision Making Complex Problem Solving Customer Service Stress Management Organizational Skills Communication Skills Self-Motivator Interpersonal Skills Mathematical Reasoning November 2019- November 2022

ALACRITY and THE BEST CLAIM SERVICES - REMOTE - Independent Claims Desk Adjuster (Companies include STATE FARM and PROGRESSIVE) Served in the role of desk adjuster, working the claim from beginning to end including hail and CAT experience.

Hail and CAT Claims

Property ECTA ( State Farm)

Daily Fire (Property) Claims

Effectively evaluate claim facts and negotiate claim settlements. Adhere to all statutory and regulatory fair claims practices. Efficiently performed insurance verification, pre-certification, and pre-authorization functions.

Which, included updating policyholder information and processing up to date situations as it pertains to the claim.

Provided real time estimating and updates using claims system Use of Xactimate and XactAnalysis

2

October 2018- September 2019

E.A. RENFROE/WARDLAW, Irving, TX & Johns Creek, GA - Independent Claims Desk Adjuster - State Farm

Served in the role of desk adjuster, working the claim from beginning to end including hail and CAT experience.

BCFR (Boat, Commercial, Farm, Ranch) CAT Claims

Daily Fire (Property) Claims

Effectively evaluate claim facts and negotiate claim settlements. Adhere to all statutory and regulatory fair claims practices. Efficiently performed insurance verification, pre-certification, and pre-authorization functions.

Which, included updating policyholder information and processing up to date situations as it pertains to the claim.

Provided real time estimating and updates using ECS August 2017 - September 2018

E.A. RENFROE, Jacksonville, FL, Johns Creek, GA & Irving, TX - Independent Claims Desk Adjuster - State Farm

Efficiently performed insurance verification, pre-certification, and pre-authorization functions.

Which, included updating policyholder information and processing up to date situations as it pertains to the claim.

Provided real time estimating and updates using ECS (claims handling system) Served as a liaison between field adjusters, contractors/construction companies, and customers as needed.

Served in the role of FNOL (first notification of loss), worked the claim from beginning to end.

Effectively evaluate claim facts and negotiate claim settlements. Adhere to all statutory and regulatory fair claims practices. September 2013 - December 2017

Independent Insurance Agent - Self Employed

Developed leads, scheduled appointments, identified customer needs, and market appropriate, products and services

Established client relationships and followed up with customers, as needed. Provided prompt, accurate, and friendly customer service. 3

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Used a customer-focused, needs-based review process to educate customers about insurance options.

Maintained a strong work ethic with a total commitment to success each and every day. Education

● Bloom Township High School - Chicago Heights, IL -High School Diploma

● Chicago State University - Chicago, IL - Nursing Certificates

Texas All Lines Adjuster License

Non-resident adjuster license for Alabama, Arkansa, Idaho, Indiana, Florida, Georgia, Kentucky, Louisiana, Michigan, Minnesota, North Carolina, Oklahoma, South Carolina, and West Virginia

Illinois Life and Health Insurance License

Non-resident life and health for Missouri

State Farm Adjuster Certification for Auto and Property & Fire TWIA Certification

Tower Hill Certification

Trainings

Inside and Field training Auto/Property

Mitchell

Xactimate/XactAnalysis

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