Service Representative Customer Support
Resume:
Christine Bailey
Phoenix, AZ. *5043
Hm 623-***-****
Cell 480-***-****
adxrzx@r.postjobfree.com
Objective
To obtain a responsible position where experience, training and personal abilities will foster and grow with career stability.
It’s essential to grow wings. It’s bliss to fly
Personal
I consider myself to be fair and cheerful. I follow business like procedures to accomplish objectives. I am known for my pleasant demeanor, reliability, stability, confidence and loyalty. I have lead, managed, supervised, facilitated and even coached. My ambition is to always seek for the best. I value all aspect of individual abilities no matter how great or small.
“Every-Day above ground is a good day”
Qualification
I will make a substantial contribution to the continued operation and growth of the organization. I will demonstrate accuracy, thoroughness and order, in performing work assignments. I am committed to
Achieve the highest standard of excellence. I will make a difference as we all do.
“The best is not yet to come, but here and now”
I would like to decipher the means of opportunity that this position may influence my future. I possess
The proficient and eagerness to expand that which would be beneficial to this facility. The work description complies with my needs to further myself. I look forward to interviewing and working with you.
“It’s time to grow”
Christine Bailey
6813 W Roosevelt
Phoenix, AZ. 85043
Hm 623-***-****
Cell 480-***-****
adxrzx@r.postjobfree.com
City of Phoenix (Burton Barr Library) 9yrs.
1221 N Central Ave
Phoenix, Az. 85023
Until October 2015
Customer Support Services:
To provide the public with explanations and interpretations of City ordinance, polices and procedures.
Frequent contact with the public by phone, person or e-mail, written correspondence, public meetings/events, and through counter duties.
Direct individuals to various locations including other governmental agencies
Operates office equipment, copy machine, calculator, Computer, cash register, switchboard facsimile machine, and credit card terminal and film reader.
The duties of this classification differ from other clerical counter duties by the responsibility for providing information for an interpretive or procedural nature and the frequent contact with distraught or irate individuals,
Related Work History:
(Burton Barr Library) 2006-2015 9yrs. Customer Support Services
Frys Food Store 2006-2003 3 Yr. Customer Service, Accounts & Pharmacy Tec.
Yellow Freight Trucking 2003-2001 2Yr. Administrate Assistance to Operations Manage Data Input,
Urban League Manor 2001-1999 1.5 Yr. Assistance Manager (Senior Center)
Arizona Express 1999-1998 1Yr. Las Vegas Tour Guide
Motorola Corporation 1998-1989 9 Yrs. Auditor (Clean Rooms and chemicals, Facility Start ups. Admin.,
Trainer, Special Needs Facilitator, A/P A/R, Clean Rms. Contractor Liaisons between
Management, Engineers, technicians, and production, and outside venders, corporations, contracts i.e. 50k and above
Stanton Industries 1989-1987 1.5Yrs. File Clerk. Bookkeeper
Mail-Well Southwest 1987-1980 7Yr. Assemble, Phone Oper., Sec., Contract Sales
Widoff Chiropractic 1981-1979 2Yr. Office Manager
K-Mart Stores 1979-1977 2Yr. Sales, Assistant Payroll Mgr. (Shoe Dept.
Dysart Elm Sch 1977-1976 1Yr. Special Ed. Director.
Christine Bailey
6813 W Roosevelt
Phoenix, AZ. 85043
Hm 623-***-****
Cell 480-***-****
adxrzx@r.postjobfree.com
Summary of Skills:
Effective in written and oral communication. Versatility in different machinery, Pc,Lotus123, Excel, Word, and others. Forklift, 10-key, Printing press, 10-line phones, Sorsens, Braille, Copiers, Faxes, Also in different programs.(Company Issued). Transitional for optimum use of field, capable of working with Children, Adults, (Operators, Labors, Staff, Vendors, Sales, Management, Directors, Contractors, CEOs and Emergency Staff. Police, Fire Department, 911 Operators.
Contract Management:
Directed all activities concerns with contracts for purchase of products and of services.
Prepared contracts, processed specification, reviewed bids forms, vendors, ensure conformity with contract requirements and determined acceptable bid.
Negotiates/Evaluated/Analyzed Contracts with chosen vendors requested and or approved amendments, and or necessity for price proposals end or extensions’ of contracts.
Served as liaison to insure fulfillment of obligation by contractors. Maintained inventory, ordered supplies as needed.
Fiscal Control:
Analyzed previous year’s expenditures on different cost centers.
Managed expenditures to stay within tight budgets.
Maintained detailed records, Audited systems for compliance
Customer Service Representative:
Interfaced with CEO, Management, Supervisors, Engineers, Technicians, Production Operators, Staff, Sales Rep. Public Relations, providing information by phone, written, or oral communication. In person, PC. or mail.
Facilitated communication between vendors and company, i .e., feedback, criticism, praise and concerns. Supervising and delegation of work to staff.
Handling complaints, and intake of payments.
Interviewing and Screening new applicants. Annual inspections, recertification’s.
Maintaining upkeep of files, Drug Screening, Billing, Manifest, Freight, and New Vendors. Obtaining bids maintain and planning social activities, food programs, logs of supplies, paperwork and distribution of such operations
Appointment setting by phone or computer. Supervision of staff be it under or over my title of position. By direction of my own Management.
Special Needs:
Handicap, Blind, Deft, or Other:
Evaluate, intake, qualification, Accounting of funds. I.e. rent, meals, activities.
Parties, trips, arrange schedules of actives, medical care. Relocation for special needs. Employment
Training for self-reliance. Relay for interpretation until specialist contacted.
Education Dysart High School Graduate Colleges: Rio Salado, Gateway. Phoenix College., and Estrella Mountain College, Process of an Associate Degree in Hunan Retaliation: To obtain a BA in Social Service or Behavioral Health with an emphasis in management.
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