Kathleen Merriman Schaefer

Ocean Shores, WA *****

adxrzv@r.postjobfree.com

253-***-****

Work Experience:

Office Manager/ Billing Manager

Sound Medical Center

January 1995 - Sep 2022

I worked for Dr. Kim onsite on several occasions during this time period as well as working as Consultant for his office when not working on site. My responsibilities when working on site were all aspects of Medical Office Management as well as all aspects of Medical office billing, coding training, HCFA and electronic billing and posting payments. I was also responsible for managing the AR and working and reprocessing insurance denials as applicable and keeping provider and staff apprised of CPT/ICD changes as well as keeping the practice management system updated for the purpose of assuring maximum reimbursement. As Office Manager I was responsible for problem solving, HR, Maintaining Policy and Procedures Manuals as well as employee education in an effort to insure our patients were obtaining the quality of care they deserved in an environment that had high standards of patient satisfaction.

Practice Management Specialist/Implementation Manager

Healthwind Horizon

January 2008 - July 2014

As implementation manager I was responsible for all aspects of planning the implementation process and Go Live of Healthwind Insight Practice Management system at Medical Clinics throughout the Pacific Northwest, Oregon, Colorado and Alaska. This entailed on site training of administraction, nursing staff, front desk, billing, physicians and all employees as per their job descriptions. I was also responsible for beta testing in preparation of our rollout of our new windows based product, Insight Practice Management System.

Office/Billing Manager

Doug S Kim, M.D.

August 2004 - December 2007

I was responsible for all aspects of Medical Office Management as well as all aspects of Medical Office billing and Accounts Receivable Management.

Practice Management Specialist

Healthwind Horizon Practice Management

February 2001 - August 2004

All aspects of Implementation of Practice Management System, training through Go Live.

Billing Manager

Federal Way Medical Center

January 1998 - February 2001

All aspects of Medical Billing Manager for a provider group of ten physicians as well as on site lab and x-ray services billing. Hiring, training of all front desk employees on patient registration, posting charges and co-pays and patient payments, balancing and opening and closing batches. I was responsible for all aspects of electronic and HCFA billing, daily and month end, balancing, closing and reporting. I was responsible for posting insurance payments. I oversaw the credentialing process. I was responsible for training of additional billing employees in patient statements, payment posting and customer service skills. I provided assistance in trouble shooting patient inquiries. I worked daily denials and educated providers and staff on implementing changes and/or updates related to billing in an effort to avoid denials and assure maximum reimbursement for my providers

Multicare Tacoma Family Medicine

1997 1998

Accounts Receivable Representative

I was responsible for assting the billing manager with billing issues as well as preparing a criteria for

Office Manager/Billing Manager

Doug S. Kim, M.D.

1995-1996

I was responsible for all aspects of Medical Office Management. I implemented a new Practice Management system into Dr.Kim's office. I trained all employees. I also implemented office policy and procedure guidelines as well as created manuals. I worked Dr. Kim's accounts receivable from his prior system. and did all aspects of billing and collections of the new system.

Billing Manager

Paul P Shelton, D.O.

January 1991 -December 1995

All aspects of Medical Office billing and accounts receivable management.

Charge Entry/ Insurance Follow-up

St. Francis Community Hospital

1987 - 1991

I was responsible for posting hospital charges. I also worked as Insurance follow up Representative investigating patient insurance claims 30 days outstanding and over.

Office Manager/Billing Manager

Less Berenson, M.D.

1986-1987

I was responsible for all aspects of Medical Office Management as well as billng of Medical services for office, hospital, nursing home visits and accounts receivable management.

Front Desk Receptionist

Medical Billing Manager

1984 - 1986

Care Plus Medical Center

I was responsible for front desk reception. I then began working the aged accounts receivable and collections. I then worked as billing manager responsible for all aspects off accounts receivable management.

.EDUCATION:

Puget Sound Institute of Technology

1982 - 1984

Medical Business Management.

Associates of Arts - AA

Certificates and Licenses :

Certified as a CMM (Certified Medical Manager) through PAHCOM.

1995 Orlando, Florida

References Available Upon Request

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