LAKIA MURVIN

MANAGEMENT & PROGRAM ANALYST

Dumfries, VA 571-***-**** adxryy@r.postjobfree.com

PROFESSIONAL PROFILE

Accomplished Management & Program Analyst with over 20 years of experience managing projects and delivering insights on operating procedures and combining competencies in staff hiring, training and supervision, advising management and field personnel, and developing standard work policies to positively impact organizational goals. Possess in-depth knowledge of operations and program management. Proficient in conducting operational workflow assessments to identify areas needing improvement, resolving, and troubleshooting issues, leveraging various systems and methods, and creating strategies and action plans to achieve corrective measures. Develop Diversity, Equity & Inclusion (DEI) proposals for the incorporation of the Model Equal Employment Opportunity (EEO) principles into the Agency’s hiring, promotion practices, training, employee development and utilization.

Multi-faceted professional with expertise in:

Project Management, Program Management, Human Resources (HR) Employee Relations, Payroll, Employee Engagement, Training & Development, Customer Relationship Management (CRM) Software, Workday, Contract Negotiation, QuickBooks, DAT Boards, Problem Solving, Vendor Relationship Management, Google Suite, Strategic Leadership, Regulatory Compliance, and Microsoft Office 365 Suites/Programs/Skills.

WORK EXPERIENCE

SENIOR MANAGER

Nivrum Trucking LLC. 2022 - PRESENT

SUPERVISOR: CONTACT: HRS PER WEEK: PAYSCALE: ANNUAL SALARY:

OPERATIONS MANAGEMENT: Create the highest level of efficiency possible within the organization. This includes ensuring that all products are delivered within the agreed time commitment and followed up with customers to ensure that the products meet quality and functionality needs. Take feedback received from customers and distributes the relevant information to each department to use in process improvement. Answer customer questions and inquiries, manage and assist with problem resolution and document all provider encounters in clear and concise logs. Schedule all aspects of day-to-day activities for 3 transportation carriers. Expedite and route movement of incoming and outgoing freight shipments. Regularly conduct fleet maintenance scheduling and payments.

ACCOUNT & RELATIONSHIP MANAGEMENT: Support financial goals of the company by submitting Bills of Loads (BOLs) and Rate Cons to factoring companies for payment. Process, renew, and keep accurate accounts of all incoming/outgoing sales and purchases. Establish and nurture strong relationships with new brokers to secure future business deals. Convert materials and labor into goods and services as efficiently as possible to maximize the profit of the organization and maximize net operating profit.

HR ADMINISTRATION: Manage all administrative needs of the corporation. Act as the day-to-day face of the company and the direct point of contact for customers and all employees. Responsible for planning and assigning work for employees, to include

reviewing and approving assignments/taskings. Develop and manage agency-wide human resources management policies and operational program to lead personnel in accomplishing the organization's vision, mission, and goals. Utilize HR automated systems and manually collect data from a wide variety of sources for the purpose of conducting research projects/analysis to develop strategies, goals, measures, and prepare presentations and briefings when needed. Monitor COVID-19 and personnel status tracking and daily reporting on behalf of the agencies.

CONTRACT NEGOTIATION: Practice essential communication skills, active listening, expectation management, patience, adaptability, planning, integrity, problem-solving, and decision-making to negotiate contracts with outside providers to minimize company costs. Review contracts’ terms and conditions to ensure both parties respect the agreements and avoid misunderstandings to help the organization reach a successful contractual outcome.

TRAINING FACILITATION: Support individuals within the group to understand their common objectives. Foster individual participation and get team members to develop thoughts, ideas and perspectives that add value. Help participants collectively move through a process, e.g., meeting or workshop. Structure conversations to keep discussions effective. Encourage participants to ask questions and find solutions. Create and distribute employee handbooks and training curriculums. Coach staff members on best practices and safety standards. Lead monthly training sessions to enhance staff members’ knowledge and performance. Responsible for aiding in own self-development by being available and receptive to all training made available by the organization.

REGULATORY COMPLIANCE: Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violations of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract. Support employees with meeting federal standards and guidelines. Ensure the completion and adhesion to all Federal Laws, and State Training requirements are completed.

KEY ACCOMPLISHMENTS: Upon onboarding, turnaround and execution time was high, leveraging my operations management skills background, I have curated employee training materials, facilitated coaching sessions and developed and implemented procedures that optimized operating procedures and achieved program and project deliverables.

OWNER/OPERATOR Kingdom Kare Child Development Center 2000 - 2020 SUPERVISOR’S NAME: CONTACT: HRS/WEEK: PAYSCALE: ANNUAL SALARY:

TRAINING FACILITATION: Trained the team on applicable procedures and techniques for each job site through hands-on experience. Coached staff members on specific operations, safety procedures, and provided regular staff training to keep up with new educational requirements. Develop and implement staff trainings to keep staff apprised of policies and procedures. Practice patience, empathy, stress management, active listening, compassion, and creativity to give each employee a clear understanding of the training task and or skill set that was demonstrated.

HR ADMINISTRATION & BUSINESS OPERATION MANAGEMENT: Oversaw staff hiring/firing, initiated new training, and scheduled processes to streamline all business operations. Prepared monthly financial reports. Develop and administer the annual budget. Assure compliance with the District’s Injury and Illness Prevention Program by providing motivation, incentives, and discipline to assigned staff; maintain a safe work environment, enforce safe work practices, report and investigate accidents, maintain necessary documentation, and require employees to receive mandated training.

OPERATIONS MANAGEMENT: Led the startup and opening of business. Spearhead all aspect of business development, the creation of operational procedures, and workflow planning. Plan and organize cognitive, social, and motor skills development activities for children according to pre-established protocol; guidance and supervision of children in the performance of developmental activities; preparation and delivery of developmental and instructional materials; interaction with parents and community agencies; use of established health care, sanitation, and hygiene methods and techniques.

HR ADMINISTRATION & EMPLOYEE MANAGEMENT: Monitored staff performance of workers with goals of improving productivity, efficiency, and cost savings. Knowledge of accreditation and certification requirements and standards. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Knowledge of child cognitive, social, and skills development methods and techniques. Ability to plan, develop, and implement development activities and programs for children. Ability to safely use cleaning equipment and supplies. Knowledge of child development theory and practice. Honing the child supervision skills allows for the ability to lead, instruct, and successfully interact with children of various ages. Ability to read, understand, follow, and enforce safety procedures. Ability to instruct and successfully interact with very young children and/or adolescents. Knowledge of the application, safe usage, and maintenance requirements of relevant facilities and equipment. Ability to provide a supportive and caring environment for children. Ability to manage and provide for the health, nutrition, and hygiene requirements of infants, young children, and/or adolescents. Knowledge of basic food preparation techniques and standards. Ability to persuade and influence others.

MARKETING: Developed business and marketing plans. Set pricing structures according to market analytics and emerging trends. Promoted business on social media platforms to maximize brand identity and generate revenue Lead, develop, and coordinate public relations, public information, and marketing activities. Continually meet organizational goals and customer expectations. Perform comprehensive management analysis mission requirements and the full range of life cycle personnel management functions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

EDUCATION

Liberty University (In Progress)

High School Diploma Belleville West High School

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Ability to interact, demonstrate tact, and communicate effectively at all levels and across diverse cultures in a variety of situations.

Ability to schedule, and plan meetings, taskforces, travel, and training events.

Ability to work effectively, both independently and in a team environment.

Ability to effectively interact with a large, diverse customer population.

Ability to manage multiple tasks simultaneously.

Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions.

Ability to organize work and set priorities

Computer savvy proficiency in MS Word, Excel, PowerPoint, and Project Plan.

Competency using MS 365 Windows Platform.

Outstanding customer service and relationship-building skills with ability to anticipate and meet customer needs.

Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.

Exceptional organization, problem-solving and critical thinking skills.

Excellent verbal and written communication skills.

Excellent listening and problem resolution skills.

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