Customer Service Lift Operator

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Junied Mir Maqbool

S/O : Mir Maqbool Noshad

DOB: 12-12-1989

RELIGION: Islam

CNIC# 35202-4869477-5

NATIONALITY: Pakistani

MARITAL STATUS: Married

Address:House no 2 St no 28 Wassan Pura Lahore.

Tel:92-315-*******

Email :adxryl@r.postjobfree.com

OBJECTIVES:

Ability to accept responsibility with a growing organization where demonstrated skills can be translated into improvement, growth and profitability to achieve my career goals. QUALIFIQATION:

2010:B. Com (IT) (PANJAB UNIVERSITY)

2008:FSC MEDICAL (LAHORE BOARD)

2006: Matriculation (LAHORE BOARD)

Experience:

FROM OCT 2012 TO JULY 2013

Worked as Cash officer in HABIB BANK LIMITED in market branch. FROM JULY 2013 TO AUG 2014

Worked as a Customer service officer in corporate branch with SONERI BANK FROM AUG 2014 TO SEP 2016.

Worked as a Customer service officer in BANK ISLAMI LTD. FROM SEP 2016 TO TILL DATE .

Working as a Branch service officer in MEEZAN BANK LTD. FROM Feb 2022 TO TILL DATE .

Working as a Operations Manager in HABIB METROPOLITAN BANK LTD. Responsibilities:

Maintaining deposit of high net worth customers.

Sales targets are my priorities with deposit.

Maintaining relation with Premium customers and ensure my service standard should meet their requirement.

I have a believe one good customer can be useful for more than one banking product.

To authorize all postings/entries/transactions/deals within his designated / assigned (financial /non-financial) limits and ensure overall supervision, and monitoring of all daily general banking transactions are in conformity with the Banks Operational Manual, Instructions Circulars, Internal Control procedures as well as regulatory guidelines.

To manage and make provisions for all budgetary requirements, and maintain a system of check & balance to remain within the allocated limits.

To conduct frequent periodic review of the GL Heads (sundry, income / expenses & assets, Other Bank & SBP Accounts maintained on a/c of remote branches, security stationery / bill stamps etc.) for accurate posting, balancing, reconciliation to avoid any misreporting or penalties.

To act as custodian of Cash Vault Keys, ATM Keys (code combination etc.), Locker Master Key/Vacant Locker Keys, security stationery stock and relevant stamps to ensure proper control checks at all times, and also to ensure that under no circumstances do staff share passwords with any source whether internal or external.

To ensure that the branch team understands & maintains assigned TATs for effective & efficient service delivery exhibits customer care & empathy, and also acknowledges and resolves customer complaints within prescribed timelines to avoid customer dissatisfaction.

To ensure proper documentation and information recording is undertaken, for Opening & Closure of Accounts, Lockers, ATM/ debit cards, Other deposits and related facilities, in line with SOPs and regulatory guidelines including but not limited to KYC / AML procedures through undertaking CDD-Customer Due diligence at all times

To monitor on regular basis the critical functions like cash & balancing and periodic control reports e.g. Statement of Suspicious Transactions, Statement of Dormant / Inoperative Accounts etc.

To develop himself & team for professional growth by setting competitive achievable time-bound goals, conducting interim performance evaluation and consequent annual appraisals fairly. Skills:

Computer Skills

Microsoft Office (97,2010,XP) (Word, Power Point & Excel)

Win 95, 98, 2000, XP, and Vista installation

Internet / E-mail / Downloading and Hardware.

Printing, Photostat machine.

Other Skills:

Enjoy working as team member as well as individually.

I also have portfolio of customers maintaining large amounts in accounts.Having relations with them on customer service base particularly in badami bagh steel market.

Good written and oral communication Skills in English, Urdu and Punjabi. Personal Particulars:

Net browsing, Traveling, Communicate with people, Cricket, creativity and sports. References:

Will be furnished on demand.

Contact this candidate