Nick Von Mosch

adxrxb@r.postjobfree.com

763-***-****

Career Objective

Qualified professional with over 30 years of experience in management and support roles including technical service and sales, customer support and service.

Experience:

Trainer and Ammunition Specialist

Federal Cartridge June 2018 - Present

Efficiently on-boarded new hires through on the job training process ranging from the goals and expectations of the company to the education of the of company safety and procedures which included:

Safety equipment needed in the area to work effectively and safely.

Specific ammunition types and the differences of each ammunition type we processed and packaged including showing the new hires physical examples of each caliber of bullet.

Flow tag education and procedure.

Documenting the type of ammunition worked on throughout the day via company provided documentation.

Calculating and documenting the amount of ammunition processed every 2 hours recorded on a whiteboard.

Specific stacking patterns for various types of ammunition that were being processed.

Instructions on where the sign-up sheet for the fork truck driver was located as well as the information needed. In how to sign up once a pallet was full or a new bin of material needed to be delivered.

Detail Manager

Perfect 10 Detail Shop June 2017 - November 2017

Oversaw multiple facets of daily operation including:

Providing leadership and assistance to co-workers including managing a work staff of 5 people.

Maintained and modified the daily schedule of appointments including scheduling new appointments, rescheduling appointments to a different time or day of the week using an Excel spreadsheet.

Production and payroll, detailers tips and book-keeping using Excel.

Inventory management and supply re-ordering for the detail shop.

Customer service and satisfaction.

Keeping the customer database current.

Help Desk SPECIALIST II

VISUM, LLC August 2013 - June 2017

Provided SaaS desktop administration, technical support and troubleshooting via phone and email which included:

New customer training as well as software education and walkthrough as well as navigation and installation of their new software.

Beta testing alpha versions of the rental software and reporting any bugs found as well as tested enhancement requests and reported any issues found within the software to the programmers.

Updated customer server and workstations with new versions of the rental software including patches, software enhancement requests, bug fixes.

Hardware configuration and implementation.

Password resets, adding or deleting users.

I also took the weekly meeting notes via Word and distributed said notes to the entire team.

Customer Service Specialist II

SELECT COMFORT Jun 2011 - Jun 2013

Assisted customers via phone and email responding to:

Support questions

Troubleshooting

Billing questions

Shipping time frames and locations of their purchased products.

Refunds and refund status

Training of new hires, product knowledge and questions, website navigation.

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