TERRI ACTON

Boothwyn, PA ***** Tel: 610-***-****

Email: adxrx1@r.postjobfree.com

Summary

Customer Service & Procurement Specialist with extensive experience in both the international and domestic areas. Highly skilled in managing all aspects of the customer service process from order entry to resolving complex customer issues, and in creating purchase orders. Effective communicator with both internal and external customers. Excellent team player.

Professional Experience

Certainteed, Malvern, PA April 2022 – June 2022

International Customer Service - Contractor

Managed all aspects of account servicing. Entered export & import orders in the SAP system.

Contacted plants, warehouses, freight forwarders, & customs brokers to follow-up on status of export shipments. Helped with other requests as needed

Arkema, King of Prussia, PA December 2021- March 2022

Customer Service - Contractor

Worked with both international & domestic personnel. Entered orders into SAP system. Entered customer complaints to be sent to plants, warehouses, & salespeople. Contacted plants, warehouses, freight forwarders & ocean carriers to follow-up on status of export shipments. Helped with other requests as needed

PQ Corporation, Malvern, PA 2015-November 2021

Export Import Specialist

Worked with affiliates worldwide to arrange both import & export shipments. Entered orders & purchase orders in the SAP system. Interacted with marketing, manufacturing, logistics, customs brokers and freight forwarders. Resolved customer issues. Applied specific guidelines and policies to job processes including HAZMAT regulations, INCOTERMS, and country requirements.

DUPONT, Wilmington, DE 2014-2015

International Customer Service - Contractor

Managed all aspects of account servicing. Entered export & import orders in the SAP system. Coordinated efforts of marketing, manufacturing, logistics and freight forwarding. Resolved problems and answered requests from customers

AGC CHEMICALS, Exton, PA. 2009-2013

Customer Service Coordinator

Interacted with sales, manufacturing, logistics and freight forwarders daily. Received & processed customer orders, resolved problems and answered requests from customers.

- Worked with the Legal Department to update export procedures to ensure compliance

with U.S. export regulations

COIM USA INC, Paulsboro, NJ 2008-2009

Customer Service Representative/ Purchasing

Maintained daily contact with salespeople, plant personnel and customers regarding orders, inventory and delivery information. Processed sales orders from customers and raw material purchase orders for vendors.

- Implemented export procedures to ensure compliance with U.S. export regulations

PQ Corporation, Malvern, PA 2005-2008

International Customer Service Representative

Coordinated efforts of marketing, manufacturing, logistics and freight forwarding. Resolved problems and answered requests from customers. Entered orders for one business on a system specifically designed for plant purposes.

- Streamlined the order entry and reporting process, eliminating manual reports and revising system procedures

Business Owner Experience

Pet sitter March 2022 – Current

Provide in-home pet sitting and pet care services, including workday & weekend check-ins, walks, feedings, kennel cleaning, and overnight care.

Education

BS, Business Administration, Neumann College, Aston, PA

Professional Development

Attended various US export licensing seminars sponsored by DOC & DOS, along with other customer service-related seminars

Technical Training

Operating Systems: SAP, Dynamics AX (Microsoft), NAVISION (Microsoft)

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