Belal Moustafa AbdelSamee

PROFESSIONAL

SUMMARY

A self-motivated and detail-oriented with more than ten years of experience in hospitality, Leading a positive & energetic attitude in the workplace. I am seeking a competitive and challenging environment where I can meet personal and organizational goals. WORK HISTORY

Swiss Inn Pyramids Golf Resort-Cairo As Reservation Supervisor From May 2023 till now

● Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

● Follow sales techniques to maximize revenue. Input and access data in reservation system

● Respond to any challenges found for accommodating rooming requests. Front Desk Supervisor, Acting As Duty Manager

TIME HOTELS, Time Moonstone, Fujairah, UAE

. Work closely with HK manager to manage the operation and to provide the excellence service.

.Train the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to SOP.

. Handle all guests’ complaint and all negative feedback professionally and usually change negative feedback to the positive one.

Central Reservation Specialist

TIME HOTELS (Central Reservation Office), UAE

Reporting to the Distribution and revenue Manager 08/2019

● Review and implement accuracy of room blocks, reservations, and group market codes.

● Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

● Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

● Explain guarantee, special rate, and cancellation policies to callers.

● Accommodate and document special requests.

● Answer questions about property facilities/services and room accommodations.

● Follow sales techniques to maximize revenue. Input and access data in reservation system.

● Respond to any challenges found for accommodating rooming requests.

● Set-up proper billing accounts according to accounting policies.

● Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Fujairah, UAE

009*********** &

002***********

adxrwu@r.postjobfree.com

Front Desk Supervisor 08/2017 to 09/2018

Movenpick Hotel & Casino Cairo Media City,

Assist staff with expediting problem payments (e.g., problems processing credit card).

● Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

● Process all payment types such as room charges, cash, checks, debit, or credit.

● Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp).

● Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

● Coordinate with Housekeeping to track readiness of rooms for check-in.

● Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Receptionist 01/2015 to 08/2017

Movenpick Hotel & Casino Cairo Media City,

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

● Process all payment types such as room charges, cash, checks, debit, or credit.

● Process all check-outs including resolving any late and disputed charges.

● Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check- in.

● Communicate parking procedures to guests/visitors.

● Supply guests with directions and information regarding property and local areas of interest.

● Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

● Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks.

● Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Guest Service center agent & operator 07/2013 to 01/2015 Movenpick Hotel & Casino Cairo Media City,

Answer, record, log, and process all guest calls, requests, questions, or concerns.

● Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

● Advise guest of any messages received.

● Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate.

● Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly.

● Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem.

● Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 02/2006 to 09/2018

Movenpick Hotel & Casino Cairo Media City, Cairo, Egypt More than 10 years expertise in Movenpick brand had the opportunity to grow in the industry of hospitality and develop through various positions. Front office shift leader

Front office shift leader (Reporting to the front Office Manager.

Receptionist

Guest Service Center Agent

Order Taker

Laundry Valet

SKILLS

● Business Development

● PMS, Opera & Protel System

● Using telephone system

(Frog/AVAYA)

● Microsoft Office Suite (Word, Excel

and Outlook).

● Sales skills

● Good Manners

● Team Worker Leadership skills

● Ability to motivate staff and maintain

good relations

● Operability and commitment

● Guest experiences

EDUCATION Bachelor of Commerce will Obtained

Cairo university, Cairo Egypt

CERTIFICATIONS&

ACHIEVMENTS

REFERENCES

Natural enjoyment employee presented by the vice president of the company.

Employee of the month 2006 & 2011.

Guest Satisfaction thank you letters and emails.

Completed English course from the ministry of tourism

Human Recourses Training

References available upon request

Contact this candidate