Kelley Michiels
**** ****** ****, **** **** PA **334
(C) 570-***-**** (E) **********@*****.***
Summary
Seasoned Data Entry professional offering demonstrated success in data processing roles and skilled Administrative Professional with strong interpersonal and organizational and multitasking skills. Diligent and efficient illustrated through over 30 years in related roles. Strong foundation of Medicare Insurance Plans knowledge with a consistent desire for continuous knowledge acquisition.
Skills
Microsoft Office
Data entry documentation
Report development
Organization and efficiency
Customer Service
Interpersonal communications
Spreadsheet development
Confidential document control
Problem solving
Administrative support
Documenting patient information
Memo preparation
Experience
10/2010 - Current
Cognizant Jessup, PA
Process Executive
Gather, input and process client paperwork to facilitate enrollment with insurance plans for Medicare
Communicate with plan members to answer questions and explain information, and verify that members' Medicare Part A, B, C and D are up to date and accurate
Generate and file excel reports detailing key Medicare enrollment data
Research and create solutions for removing penalties for members on their Medicare Part D Prescription plans
02/2007 - 09/2008
St. Paul Lutheran Church Tannersville, PA
Administrative Assistant
Successfully planned and executed meetings, lunches, and dedicated Parish.
Coordinated daily and weekly schedules and monthly calendar obligations for Parish Pastor
Transcribed and formatted weekly Pastor sermon
Designed and created content for weekly church services, weddings, and funeral bulletins
Maintained and updated content of Parish website
02/1990 - 07/2005
Byron Chemical Co Long Island City, NY
Administrative Manager
Managed and adjusted personnel scheduling for President and Vice President, including domestic and international travel, hotel, and transportation
Planned and executed corporate meetings, lunches, conventions and special events for Executives and clients
Composed and distributed internal and outgoing email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Generated shipment invoices, prepared packages and set up courier deliveries for customers
Filed and recorded Drug Master Files with the Federal Drug Administration
Communicated with customers to place and receive orders, and deliver instruction on behalf of office management
Coordinated Customer Service generated requests
Education and Training
Forest Hills High School Forest Hills, NY
High School Diploma
Pocono Summit Volunteer Fire Company
January 2023 – present
Secretary
Bucks County Pa Community College Certifications
2021-2022
Intro to Fire Service
Basic Fire Police
Traffic Incident Management
Fire Ground Support
Hazardous Materials Operations
CPR Certified