Danielle A Gregory

***** ******** *** ******, ** 92780 714-***-**** adxrjy@r.postjobfree.com

OBJECTIVE

Seeking a position with a stable company that offers professional challenges and opportunities for growth where I can utilize my skills obtained in over 10 years of work experience. SKILLS AND STRENGTHS

Motivated, personable business professional, with a talent for quickly mastering skills. Accustomed to handling time-sensitive and customer requests.

Flexible with a good work ethic. Hard-working and reliable. Poised and competent with the ability to easily complete any requests given.

Outstanding multi-tasking skills and customer service. Good listening skills, and patience when dealing with difficult people.

Strong computer skills including proficiency in internet research and working knowledge of Microsoft Office. Ability to type 55 wpm.

Effective working independently or as a team member with the ability to motivate others to perform at their best.

PROFESSIONAL EXPERIENCE

LITIGATION PRACTICE GROUP, TUSTIN, CA APR 2022 – CURRENT Debt Settlement Lead

Analyze legal documents/ financial statements obtained from clients to determine strategies to help clients overcome debt and achieve financial freedom.

Contact clients periodically to determine if there have been changes in their financial status.

Handle all incoming emails from both clients and creditors.

Assist in calculating and negotiating settlements on behalf of our clients. CONSUMER PORTFOLIO SERVICES, IRVINE, CA OCT 2015 – MAR 2022 Repossession Specialist

Promoted from 120 days delinquent to charged-off accounts.

Use the auto-dial system to initiate customer contact. Kept track of assigned accounts in the AS400 system, and update the database regularly.

Utilize various skip-tracing techniques and collection strategies to locate the right parties in order to negotiate payment arrangements on high-value accounts.

Communicate updated information with 3rd party repossession agents regarding customers and advise on how to proceed accordingly as needed.

FISHER & BURNS FINANCIAL, SANTA ANA, CA JULY 2014 – OCT 2015 Debt Collector

Located responsible parties using advanced skip-tracing techniques and contacting debtors to inform them of their account status.

Negotiated payment terms and methods when the right party is reached. Overcame stalls and objections and suggested money sources for debt repayment.

Maintained quality and accuracy for compliance.

STAPLES OFFICE SUPPLY, SANTA ANA, CA OCT 2010 – OCT 2015 Copy Center Lead

Interacted with clients on a daily basis, answering calls, and emails, organizing new orders, and following up on orders to ensure the completion.

Juggled multiple priorities in a fast-paced environment.

Coached and led a team of 5 to create a customer-centric environment.

Supported sales team through lead generation.