Ash, NC ***** 828-***-**** adxrja@r.postjobfree.com

ANA LINDBERG

Dependable restaurant professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations. PROFESSIONAL

SUMMARY

SKILLS ● Managing Multiple Tasks

High-Volume

Environments

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● Payment Collection

● Suggestive Selling

● Safe Food Handling

● Menu Knowledge

BARTENDER/COUNTER SERVICE 03/2023 to Current

Luella's Barbecue, Asheville, NC

SERVER 04/2007 to 03/2020

Barleys Taproom, Asheville, NC

REALTOR 11/2015 to 01/2020

Fathom Realty, Asheville, NC

WORK HISTORY

● Relayed information about menu selections and featured products. Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.

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● Greeted all guests upon arrival and offered immediate assistance.

● Processed cash, debit and credit card payments.

● Met upsell goals consistently for desserts, drinks and special menu items. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

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● Answered customers' questions, recommended items, and recorded order information. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

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Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

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● Cultivated warm relationships with regular customers.

● Worked with POS system to place orders, manage bills, and handle complimentary items. Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

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Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

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● Checked guests' identification before serving alcoholic beverages.

● Set positive tone for entire dining experience as first point of contact for incoming guests.

● Served food and beverages promptly with focused attention to customer needs.

● Advertised client properties through websites, social media, and real estate guides.

● Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

● Maintained connections with clients to encourage repeat business and referrals.

● Advised clients on market conditions and property value for informed decision-making.

● Reviewed market research data and changed sales plans accordingly. Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

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● Negotiated, facilitated, and managed real estate transactions.

● Wrote contracts to outline sales and purchases of properties. Spanish

Native or Bilingual

French

Limited Working

LANGUAGES

CERTIFICATIONS Digital Marketing

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