Service Agent Data Entry
Resume:
MISTY QUALLS
*** ********* ****, ********, *****, VA (US)
**********@*****.***
PROFESSIONAL SUMMARY
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
EMPLOYMENT HISTORY
Sykes
Oct. 2022 - Apr. 2023
Wise, VA
Customer service agent
Promote company products, services, and savings plans when appropriate.
Took payroll calls for customers that were having issues running payroll.
Helped customers file and pay taxes and submit thru efile. Created 1099 tax returns.
May. 1996 - Dec. 2020
Duffield, VA
Qualls Enterprises,
Office manager, dispatcher
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Compute figures such as balances, totals, or commissions.
Monitor inventory levels and requisition or purchase supplies as needed.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Develop work schedules according to budgets and workloads.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Aug. 1997 - May. 2007
Gray, Tennessee
Clerical, Data Entry, Snelling Temp Services.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
EDUCATION
Oct. 2005
Business : Business/Accounting
Kingsport Adult Classes, KIngsport, Tennessee
Jun. 1996
High School Diploma
Gate City High School, Gate City, VA
SKILLS
Customer Service Experienced
Data Entry Experienced
Office Experienced
Call Center Experienced
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