MISTY QUALLS

*** ********* ****, ********, *****, VA (US)

276-***-****

adxris@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

EMPLOYMENT HISTORY

Sykes

Oct. 2022 - Apr. 2023

Wise, VA

Customer service agent

Promote company products, services, and savings plans when appropriate.

Took payroll calls for customers that were having issues running payroll.

Helped customers file and pay taxes and submit thru efile. Created 1099 tax returns.

May. 1996 - Dec. 2020

Duffield, VA

Qualls Enterprises,

Office manager, dispatcher

Recruit, interview, and select employees.

Interpret and communicate work procedures and company policies to staff.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Compute figures such as balances, totals, or commissions.

Monitor inventory levels and requisition or purchase supplies as needed.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Develop work schedules according to budgets and workloads.

Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Aug. 1997 - May. 2007

Gray, Tennessee

Clerical, Data Entry, Snelling Temp Services.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

EDUCATION

Oct. 2005

Business : Business/Accounting

Kingsport Adult Classes, KIngsport, Tennessee

Jun. 1996

High School Diploma

Gate City High School, Gate City, VA

SKILLS

Customer Service Experienced

Data Entry Experienced

Office Experienced

Call Center Experienced

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