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Delivery Agent Business Analyst

Location:
Remote, OR
Posted:
June 17, 2023

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Resume:

Toshiba L. Bullard

adxrim@r.postjobfree.com

832-***-****

Cypress, TX

Objective: Seeking a position with a progressive organization in a challenging environment to help achieve company’s goals and objectives; where there is a need for a variety of skills including ERP knowledge, process improvements, problem solving, establishing good rapport with internal and external customers, and business intelligence experience. I would like to utilize and grow my current knowledge for the benefit of the organization.

Skills / Qualifications

Proficient in Microsoft Office Suite and internet researching. Pivot charts, v look ups, and data extraction. knowledge of data governance principles, frameworks, and best practices, data visualization tools (e.g.,Power BI). Business process analysis and improvement, requirements gathering and documentation,

data analysis, master data management, stakeholder management, cross-functional collaboration, agile methodologies

10+ years in supplychain, purchasing, procurement, Logistics, and other support roles

10+ years in Distribution and manufacturing /energy sector

1 year in Chemical industry

3-years in Information Technology industry

1 year in computer hardware development industry

5 years in Master data / data warehousing

ERP systems and software used: Oracle JD Edwards Manufacturing module /Product Data Management (both enterprise AND One World), Share Point, SAP ECC modules PM, MM, and project builder (Work Breakdown Structure creation), Project Performance Reporting (SAP) MS Project, Adobe X pro and Gantt charts. Ability to work with multiple data sources, Service Now Ticketing system. SAP GO LIVE migration /implementation support, Microsoft D365, JIRA. Familiar with: Confluence, AzureDevOps, Teamcenter, SAP S/4 HANA, Power BI, Tableau, SAP Ariba, snowflake, Informatica CDGC and IICS

Work History

Capgemini

Sr. Business Analyst 09/22 - Present

Collaborated with stakeholders to identify business needs, gather requirements, and define project objectives.

Conducted thorough analysis of existing processes, current state, identified gaps and inefficiencies, and proposed improvements to streamline operations.

Developed and documented detailed business requirements, functional specifications, and use cases.

Create user stories based on in scope client requirements

Facilitated workshops and meetings to elicit requirements and ensure alignment between business and IT teams.

Worked closely with development teams to ensure accurate and timely implementation of system enhancements.

Collaborated with cross-functional teams to identify process improvement opportunities.

Prepared project status updates and presented findings to the project team.

Assisted in user acceptance testing (UAT)

Created and delivered comprehensive reports and presentations to communicate findings and recommendations to management.

Assist in data governance implementation

Lumen Data

Sr. Business Analyst 03/22 – 6/22 Remote

●Support projects and business activities, aligned with Corporate Master Data strategy, resulting in the achievement of corporate objectives.

●Build and maintain a strong knowledge of the capabilities, including planned future development, across all Master Data Systems.

●Assist in prioritization of any development tasks that may be required.

●Support and troubleshoot Master Data Systems as part of the front-line support team through Service Now.

●Maintain functional relationships with all areas of Product Development, Marketing, Quality and Technical Support for purposes of establishing business needs.

●Execute training on new and existing system features to build and maintain system proficiency of end-users.

Aristocrat

ERP Data Management Analyst 12/20 – 3/22 Remote

Assist with the maintenance of ERP master data

Complete data and configuration updates in global supply chain systems

Manage data related ERP issues from receipt to resolution

Perform daily operational tasks in all company’s global supply chain systems

Maintain and communicate accurate status of work performed

Collaborate with cross-functional departments to gather and document data and other requirements to meet business needs

Work directly with Development staff and assist with unit regression and end to end testing

Create process documentation and training material as required

Participate in product management and maintain strong relationships with our internal customers

TC Energy / TransCanada

Supply Chain Business Analyst (contract) 01/20 – 07/20 Houston, TX / remote

Aggregate requirements across the business and segment by material and services as applicable

●Analyze, identify, and upgrade metrics to facilitate delivery of demand forecasts for future project implementation programs

● Analyze trends and dynamics of supply markets including supplier capacity, identification and assessment of market risks, determination of trends and dynamics of market business environment.

●Assure and maintain data integrity on all inputs

● Conduct elicitation and collaboration activities to collect, compile, normalize data, and format/present in such a manner that it can be easily interpreted

●Communicate market updates/trends and relating the implications of economic conditions and forecasts to SC Single Point of Contact (SPOC)

●Communicate specific Demand Planning requirements, solicit demand planning information, and analyze it

●Design new metrics and prepare reports to monitor forecast or evaluations accurately with data sets

●Develop and execute analysis on the most complicated, strategic and highest risk category(s)/portfolios and or assigned spend items

●Develop and execute process to collect accurate, timely, relevant demand forecast information and analysis for materials and services

●Develop PowerPoint presentations, in support of key SC stakeholders, that clearly articulate analytical findings and recommendations as required

●Evaluate challenges in meeting demand, identify supply risks

●Identify, gather, and analyze various spend data from internal and external data sources and manage spend database including spend value

● Leverage all available data sources – finance, purchasing, engineering, operations, suppliers, etc., and historical analyses to support SC.

●Perform detailed analysis to understand the spend, demand, market trends, cost drivers, suppliers, lessons learned and best practices pertaining to any service or good or spend

● Provide input to value propositions and sourcing options leveraging various techniques

●Review historical forecast vs actual spend data in order to validate demand plans

● Work with and build strong relationships with Business Unit (BU) stakeholders to gather accurate and reliable data to create demand forecasts

● Work with key suppliers and external parties to develop an understanding of the marketplace pertaining to the category or project portfolio

●Create ad- hoc reports with data sets from various systems derived from SAP systems (SAP Ariba)

●Maintain vendor contracts in SAP Ariba

Birlasoft Solutions Inc.

MDM Business Analyst 10/18 –0 7/19 Houston, TX

●Conduct elicitation and collaboration activities with stakeholders to gather business requirements and expectations

●Review, analyze, and evaluate client’s needs to create solutions that support the business strategies

●Provide ongoing client support for multiple large projects and JDE implantations

●Manage JIRA ticketing system, backlog, and epics

●Gather requirements for data steward’s activities and assign it to individual data stewards

●Review the data stewards tasks and provide feedback /direction

●Create business documents for training guides / aids to support the client’s JDE implementation and JIRA.

●Develop business processes and procedure documentation

●Build part numbers in Teamcenter, then transfer them to JDE to set up SRP codes, receipt routing, cost, etc.

●Support configuration testing and field mapping

●Liaison between IT, IS, end user, and other stakeholders

●JIRA MDM Service desk weekly reporting and other ad hoc reports

●Lead weekly Wellbore Technology (WBT) for Commodity classification review meeting

●Resolve day to day support issues at an operational level

Emerson Pressure Management

Application specialist supervisor/Lead (contract) 04/18 – 10/18 Houston, TX

●Supervise Application Specialist team members to support list price generation, optimized margin, and technical sales support, order entry and resolutions for customer complaints and return authorizations.

●Monitor the key performance indicators of a team taking actions as necessary to ensure daily goals are met and ensure customer response times are at their optimal level.

●Utilize Lean methodologies and processes to continually improve and exceed customer expectations. A key focus will be updating, developing, and implementing standard work.

●Partner with sales managers, product managers, business development managers, engineering, production planners, buyers, manufacturing engineering, and finance to maximize profit and provide quick technical solutions to customers

●Ensure Application Specialist personnel receive the proper training and team acquires a measurable knowledge of all products the team supports. Additionally provide Application Specialist team members with regular coaching, feedback and recognition, as appropriate

●Prepare and give presentations to varied audiences at all levels of the organization.

●Maintains / provides key data for daily, weekly, monthly use.

●Assist pricing negotiations of customers’ proposals.

●Provide varied phone and e-mail technical support to customers.

●Organize and maintains customer service orders, quotes, records, and databases.

●Follows all 5S practices and supports lean activities, as well as safety regulations policies and procedures.

Calumet Specialty Products Partners, L.P.

P2P Data Steward/ SAP & JD Edwards MDM analyst (contract) 09/17 – 02/18 Houston, TX

●Handle, distribute, and resolve incoming Service now tickets from the business regarding Procure to pay (PTP) issues and master data

●Duel responsibilities for plant maintenance interface in JDE Oracle and SAP for creating, updating, and extending MRO material in SAP

●Focal point for JDE Oracle and SAP GO LIVE migration issues for materials

●Responsible for analyzing and capturing purchase requisitions and work order data errors between JDE interface and SAP to create error reports to distribute to the PM interface team.

●Ensures sufficient data quality is maintained so that the data can effectively support the business process.

●Ongoing Maintenance, duplication check, cross-referencing reports and Management of the MDM portion of the ERP system, data cleansing, and standardizing data.

●Prepare Master Data load files and/or manually input the changes directly into ERP system.

●Responsible for maintaining the integrity of the master data, developing standards, guidelines, processes, and expertise to consistently address recurring master data issues.

●Elicitation and collaborating with leaders and peers in evolving Master Data Management within the organization's applications and processes

●Supply standardized templates used to guide the end-user through the item creation process.

Dell (Information Technology & Services)

Title: B2B Migration Scheduling Coordinator (Contractor) 03/17 – 08/17 Remote

●Provide virtual training and instructional guidance to audience utilizing a variety of communication platforms including, but not limited to video conferencing, media, web documentation, email, chat, and phone.

●Defining and building Migration schedule across all lines of business, account teams, customers, and internet service providers

●Create and update contact lists to schedule and coordinate WAN circuit migration activities

●Actively participate in schedule coordinate meetings to establish communications with key stakeholders in order to train them on nature of the migration, migration process, workflow, times lines, and scheduling

●Provide strategic and tactical guidance and execution to customers affected by the Data Center

●Schedule, coordinate, review and execute client WAN migration event, facilitate Go/No Go meetings and kick off meetings

●Manage all T-60 migration activities and client documentation such as client survey, impact statement, and client check list.

●Focal point and liaison between the client and company and interfacing with C- Level clients

●Upload client information into SharePoint and client data base

●Defining and building migration schedules across all lines of business, account teams, customers, and internet service providers and creating and updating contact lists to schedule WAN circuit migration activities.

Siemens Process Analytics and Solutions 09/15 -02-16 Houston, TX

Title: Project Support Consultant /Supply Chain (Contractor)

●Responsible for key tasks within the execution of projects to help ensure both internal and external customer satisfaction.

●Assists multiple project managers with day-to-day tasks throughout the lifecycle of a project.

●Project Performance Reporting (PPR) monthly updates per project manager and controller EAC templates.

●Project SharePoint updates and administration including: Project WBS charge codes, Updates of project summary information, as needed, Updates of phase gates, as needed, Add new users, manage permissions, and creation of workflow

●Project deliveries including packing lists, confirmation of final deliverables, review of job shelf in warehouse, coordination of delivery notes and coordination of shipping requirements

●Support and back up the Project Manager as needed for key status meetings, hand over meetings, kick off meetings, production meetings, project report meetings, and customer interface meetings

●Assistance with regular project status and updates (engineering, materials, production, etc.)

●Assistance with maintenance of transmittals, vendor document lists, document uploads in SharePoint

●Creation of production order numbers in SAP for workflow.

●Prepare final documentation packages for completed projects

Dow Chemical 01/14 – 09/14 Houston, TX

Title: EPC Expediter (Contractor)

●Responsible for the expediting of large capital projects and follows up on all supplier claims, and initiates QSPP process.

●Responsibilities include gathering material from various commodities for several other project, such as Poly B,D, 5, power utilities, electrical, and the Gulf Stream infrastructures.

●Assures supplier is fulfilling the agreed upon terms and conditions of the purchase order and reacts accordingly when there is a deviation.

●Communicates all potential price or delivery changes, actual delays, or engineering technical questions from the supplier to the Project Procurement Leader (PPL) and Project Team as soon as they become known and vice versa.

●organize workflow and competing priorities to assure deliverables are on time

●Update purchase orders in SAP (MM) modules and master data management

●Participates in early planning meetings with a supplier for critical equipment to discuss Expediting expectations after order placement.

●Sets up Inspection-kick-off-meetings with involvement of the contracted inspection company and the equipment supplier.

●Performs Buying responsibilities as requested by the Purchasing Specialist and within the delegated authority levels. Proactive planning and Notification to/with the Project Team and immediate escalation/communication in case of any deviation from project schedule.

●Concentration on early detection of potential quality or delivery problems and communication directly to the Project Team. Accurate and current data in the electronic tools to ensure that the Project Team can draw accurate information at any time

BP Lubricants USA 02/11- 12/13 Houston, TX

Title: GSC Energy scheduler / Business intelligence analyst

●Analyze inventory levels, production speed, and product demand to determine the amount of finished product that will be produced for product availability.

●Determine the best metrics to use to provide the most accurate representation of the forecast. Work with other departments to determine optimal inventory levels.

●Gathers performance data and assesses whether or not departments are performing according to production schedules for KPI review.

●Produces reports that evaluate plant capacity and identify areas where improvements can be implemented.

●Solves and implement emergent supply issues / Sets up new SKUs for PGO (offshore) products.

●Source for different alternatives to achieve the delivery dates required by the client. Report monthly OTIF (on time in full report capturing working capital, logistic costs, and quality issues.

●Report inventory reconciliation and manage inventory adjustments and implement procedures for inventory balances and month end.

●Review Global supply chain KPI within Global supply chain and with the Delivery Agent. Lead day to day operational meetings and report risk to the business.

●Respond to Hazards and incidents database system (HIDS) in a timely manner giving adequate analysis and solutions. Prioritize rush orders and document to capture KPI statistics. Monitor distributor performance and track monthly.

●Manage Certificate of Analysis, Certificate of Conformities, and MSDS information to assure that all the orders are shipped with the adequate documentation.

●Support implementation of new projects. Monitor and control, delivery agent operations and transaction in JDE.

●Perform physical inventory counts at delivery agent and blend plant facilities Monitor accomplishment of HSSE guidelines with the Delivery agents

Oil Air Hydraulics 03/10 – 02/11 Houston, TX Title: Purchasing assistant

●Purchased and expedited domestic and international order. Familiar with Inco terms such as CIF, FOB, Ex works, airway Bills, bill of ladings, origin, logistics and foreign imports).

●Work with tariffs numbers and HS codes for commodity and classification to ensure goods clear customs.

● Familiar with the foreign exchange rates, calculations, and conversions.

● Developed and maintained transportation and distribution procedures to maximize delivery efficiency.

●Selected appropriate delivery methods to minimize delivery costs and maximize customer satisfaction while monitoring shipping costs and freight budgets for the department.

● Maintain and update MRP and Inventory in Sage 500 (example: update lead times, EOQ, MOQ, and cost)

●Responsible for purchasing and negotiating materials, (inventory, raw and stock items) equipment, and supplies from vendors. Purchased office and work supplies.

● Evaluate vendor quotes and services to determine most desirable suppliers for best price, quality, and lead time.

●Forecasted previous items sold to determine when and which inventory should be replenished to make appropriate buying decisions.

Stewart & Stevenson 02/07 – 3/10 Houston, TX Title: Distribution Buyer/Supply Chain Expediter Lead

●Responsible for ordering products for the company of a standardized nature that support the distribution network of customers and miscellaneous supplies and labor for the facility.

●Reviewed all priority purchase order reports and issue accurate, timely purchase orders as needed to ensure that the service level expectations are met.

●Reviewed and adjust incorrect invoices, shipping errors, replacement of materials not meeting company specifications, cancellation of orders, and engineering changes.

●Coordinate with the traffic department to ensure maximization of freight savings and to expedite needed materials into facility on a timely basis.

●Order entry and fulfillment, ordered materials, supplies, equipment, and services such as maintenance, repair, and/or administer purchase contract (ensuring compliance after contract is awarded); dollar values purchased are generally modest amounts

●Compiled information and records to prepare purchase orders for procurement of materials; ensure prompt placement of assigned orders in accordance with established policy.

● Maintained and reviewed computerized or manual records of items purchased, costs, delivery, product performance, and inventories.

●Monitored vendor/suppliers progress to ensure speedy completion and timely shipment to final destination

●Contacted suppliers to obtain acknowledgement, manufacturing schedules, and expected delivery dates.

● Ensure all discrepancies and hindrances that could delay shipments are resolved in a timely manner.

●Provided the planners and buyers with detailed reports and Excel spreadsheets, reflecting all changes and updates accomplishments towards the project deadline.

●Sent request for quotes to suppliers, enter quote responses into JD Edwards, and pull drawings and package information. (Example: specifications, additional top-level drawings)

Education

University of Phoenix

Bachelor of Science in Business Administration Degree Graduated 2009 Houston, TX

Additional skills

Excellent soft skills, works well in teams or autonomously, result driven, attention to detail, analytical skills

Exercises best practices and professional acumen. Proven ability to adapt to rapidly changing business environments and work on multiple projects simultaneously.Interface with colleagues and clients from different countries and cultures. Works effectively with others in a team-based environment or autonomous to accomplish organizational goals, can handle high volume workloads in a fast-paced environment. Works well under pressure and have a CAN-DO attitude.



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