Call Center Clinical Director

Tammi Lee Sparveri

*** ******** *

Laurel, MD ***24

Cell: 301-***-**** *****@************.***

I am a passionate Bachelor’s prepared RN and a proud graduate of Johns Hopkins University. I am committed to improving patient outcomes through evidence-based methods. I'm very skilled with bridging gaps in communication between different personnel (example: Every EMR transition that occurred throughout my career; I was the Appointed Liason between the healthcare and IT RE: Explaining rationales for why things need to work a certain way and be adjusted. I'm looking for a remote position where I can do documentation or legal consulting as well as finding a way to offer everyone, but especially our youth, access to a safe anonymous place to ask questions.

Education & Accolades

Johns Hopkins University, Baltimore, MD Bachelors of Science in Nursing (May 2010) Honors:

• Class President 2008-2009, JHU

• Phi Theta Kappa, Inducted 2007

• Nominated EPIC RN documentation quality control interface specialist throughout the EPIC conversion life-cycle

• Appointed Lead RN for the new robotics team for Women’s Oncology and urology surgical services

• Lead RN for single-port robotic hysterectomy surgery; appointed by the lead physician who was one of only 2 surgeons nationwide to teach this procedure in a learning environment with residents.

RELEVANT WORK HISTORY

Maxim Healthcare Staffing, DC (Agency)

Assignment: Nurse/Operating Room Manager for Belmont Plastic and Reconstructive Surgery Associates

(April 2015 - August 2015 Contract End)

• Verifies that perioperative personnel provide safe and effective patient-centered care

• Verifies that educational resources are available for staff training

• Collects and analyzes data related to quality or performance improvement projects

• Evaluates perioperative personnel performance.

• Conduct interviews for perioperative personnel selection.

• Verifies compliance with policies and procedures and regulatory and accreditation standards.

• Provides guidance, support, and constructive feedback team members as appropriate. Premiere Health Services, DC Interim Clinical Director (February 2015-April 2015 Interim Conclusion)

• Provide leadership and guidance to other nurses

• Ensure that staff is properly trained and re-educated as needed on fundamental nursing skills

• Address any personnel issues to promote a productive and supportive work environment

• Monitor patient care for quality and integrity

• Review patient and staff data to measure the effectiveness of patient care

• Audit staff charting on a regular basis to ensure Medicaid/Medicare compliance Quadrant Inc., VA (Agency; Since 2011)

Assignment: Internal Medicine Clinic RN for George Washington University’s Medical Faculty Associates

(June 2014- March 2015 Contract End)

• Worked in the Allergy and Sinus Clinic as requested to perform allergy panel testing, asthma testing, and administer allergy shots.

• Nominated to collaborate with the IT department, clinic staff, physician’s, and call center to determine an intervention for improving the communication between non-clinical staff and patients as they create patient appointments.

• Provides training and orientation for new staff members.

• Responsible for patient appointments which included patient teaching, PPD placement, POC procedures, syncing patient’s blood pressure monitors to our clinics to evaluate efficacy, triaging high acuity patients, and vaccines/injections

• Responsible for the workflow of scheduled visits, walk-in patients and acuity triage INOVA Fairfax Hospital, VA RN2, Operating Room Specialist /DaVinci Women’s Oncology Robotics Team Lead RN and EPIC certified Documentation Improvement Liason (Jul 12’-Jan 14’)

• Pioneer and Appointed Lead RN for the Gynecology/Oncology Robotics Team Initiative; Primary coordinator for set up and connection of the robot, trouble shooting, and circulating for DaVinci Si HD procedures, including single-port.

• Proficient with Stryker Laparoscopic equipment/instruments, set up, positioning, circulating, troubleshooting, and staff training.

• Full-Time Circulating nurse in the women’s surgery department

• Appointed Team Leader for Gynecology/Oncology Service Areas

• EMR Conversion Liaison between development team and staff members as they relate to the surgical patient including but not limited to radiology, pathology, laboratory, blood bank, Pre-Op, Intra Op, PACU, and surgeon’s. Conversion from USA to EPIC. Volunteer Experience

Secretary of the Potomac Chamber of Commerce (2006 – 2007) Volunteer Firefighter, Montgomery County Fire & Rescue Services, MD (2007-Present) Licenses & Certificates

• Registered Nurse II in DC and Virginia. Original issue state: MD (expired; eligible for renewal)

• DaVinci Si HD Certified

• EPIC Certified: EpicCare IP Intra Op Nursing 100 and EpicCare IP Intra Op Nursing 200

• BLS CPR Certification for Healthcare Providers

Notable and Technical Skills

• Paper and electronic documentation systems used: EMR, USA, EPIC, Pixis, HealthStream, QS, Citrix, Centricity, Eclypsis, and AllScripts/Touch Works

• Proficient/Advanced with Microsoft OS as well as Microsoft Office Suite, type 60+wpm

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