BEN BUCHANAN

***** ********** ***** ******: 913-***-****

North Olmsted, OH 44070 adxri8@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated professional with over extensive experience in diverse customer-driven environments. Possess sound educational and professional competencies to implement strategic operational initiatives to enhance productivity, quality, service, and overall bottom- line performance. Energetic, innovative, and strategic hands-on leader with polished negotiation, interpersonal and communication abilities, superior team-building skills, and the ability to motivate others on all levels in the achievement of individual and organizational goals. Extensive experience in both hotel, food, and beverage management. CORE COMPETENCIES:

• Operations Management • Client Relationship Management

• Human Resource Management • Training / Mentoring Program

• Staff Leadership / Development • Missions Driven

• Financial / Budget Management • Policy / Procedure Management

• Strategic Planning / Tactical Execution • Facilities Experience

• Recruitment Management • Hospitality Operations

• Marketing / Sales • Productivity Improvement

• Office / Administrative Management • Effective Communication Hotel General Manager

InterContinental Hotel Group (IHG) * Permian Lodging * Carver Group Nationwide 2009 – Present

14 year General Manager career with national hotel franchises such as Staybridge Suites, Indigo, and Holiday Inn brands exceeding expectations balancing employee satisfaction, guest expectations, investors while building revenue to produce maximum profits, Most organizations ranged from 25 to 300 team members and $2.5M – 7.5M in revenues. Noteworthy Accomplishments:

Working knowledge of Opera system, Empower and Ebony systems. CTAC, Travel Agency Commissions and Light Speed for Hotel. As well as 3M accounting

(Paylocity Payroll System and Hotel Effectiveness). Knowledge of Quore for maintenance, housekeeping, and inspections with staff. Ability to train and motivate staff in all aspects of the hotel including food and beverage. Developed and oversaw the development and execution of sales and business plans and annual budgets.

Ability to study and change SOP’s to yield maximum profits and increase revenue. Corporate Director of Sales and Marketing

Trinity Property Management

Wyndham * Choice Hotels

2005 – 2009

Accountable for effectively conceptualizing and deploying sales and marketing strategies to meet the requirements of 11 Choice and Wyndham properties. Noteworthy Accomplishments:

Promotion to Corporate Director of Sales from the General Manager of 215 room full service hotel.

Ability to maximize room yields and hotel revenue with innovative sales practices. Oversaw and managed all departments and worked closely with Department heads daily. Managed and developed the Hotel Executive team to ensure career progression. Innovatively expanded marketing targets to include colleges, hospitals, VA Medical Center

(Omaha) and corporate markets.

Have developed partnerships with Expedia, Hotels.com, AARP and AAA to increase revenues and exposure.

Skillfully created new websites to increase the online profile of properties. Education/Training

Associates of Culinary Arts

Indian Hills Community College, Ottumwa Iowa

Training: Cornell University General Manager Program Leadership Las Cruces Program, Chamber of Commerce General Manager of the Year with Lodging Hospitality Corp. Best Western Ownership Training Certification

References Available Upon Request