DEBBY DASILVA

CONTACT

352-***-****

adxrhr@r.postjobfree.com

Gainesville, FL 32608-4404

CAREER OBJECTIVE

Customer service-focused individual with experience in the healthcare and retail industries. Adept at accurately responding to customer inquiries, resolving customer issues, and developing effective solutions. Dedicated to providing top-notch customer service and maintaining a high level of professionalism.

EXPERIENCE

January 2020 - Present

Member Specialist

Sam's Club, Gainesville, FL

Face-to-face contact with members to:

assist with new Scan-and-Go technology

assist with self-check registers

act as cashier

verify receipts at the exit door

answer phones for general questions and take messages when necessary

stock shelves, clean, etc. as needed

June 2016 - June 2019

Clinic Assistant

SIMEDHealth Women's Health, Gainesville, FL

Working check-in and check-out desks

Verifying insurance copays for office visits and procedures

Scheduling appointments

Answering phones

Trained any new front desk personnel

July 2015 - June 2016

Receptionist

Haile Psychiatry, Gainesville, FL

Check-in and check-out Verify insurance

Collect copayments/coinsurance

Enter charges

Answer phones/take messages

Call in prescriptions

June 2011 - July 2015

Clinic Assistant

Southeastern Primary Care, Gainesville, FL

Working the check-out desk

Collect copayments & coinsurance, enter charges

Verify insurances

Schedule upcoming appointments both follow-up in Primary Care & referral appointments for any of SIMED's specialty practices

Also check-in and the referral desk.

June 2010 - June 2011

Receptionist

First Care of Gainesville, SIMED, Gainesville, FL

Assess the reason for the visit

Distribute appropriate paperwork

Check authorizations

Verify insurance

Enter patient information.

March 2004 - April 2010

Receptionist

ENT Specialists, Brockton, MA

Collect fees and balanced the cash drawer at the end of the day

Book appointments for patients both in person and on the phone

Referrals for ancillary services such as CT scan, MRI, ultrasound, PET scans, etc

Pre-certified with insurance companies if necessary

Train personnel for our call center

Write letters for various patient needs

September 1996 - December 2003

Secretary/Administrative Assistant

Center for Hearing & Communication, New York, NY

Answering phones (voice, TTY and relay) to direct calls and/or answer

Writing and typing correspondence

Typing reports from therapists' long-hand versions

Client interaction with deaf and hard-of-hearing adults, children and their respective families

Covering the main reception desk

Sent bills for therapy services to various agencies, prepared application packets for the New York State Deaf Infant Program and Early Intervention

Program

Unofficial tutor for some computer programs (Microsoft Word, Outlook, and ACCUMED) trouble-shooter for general computer problems.

SKILLS

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

Various scheduling software (10+ years)

Filing

Data Entry

Receptionist

Scheduling

Customer Service Skills

Clerical

Microsoft Word

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity.

Full results: Highly Proficient

Development in any professional field.

Balance cash drawer

Scheduling appointments

Insurance authorizations

Phreesia, Intergy, EClinicalWorks, Accumedic, Raintree, and Practice Fusion programs

.

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