Call Center Service Sales

Brian Donde *** Hinson Dr ****

Myrtle Beach SC **579

Phone: 516-***-****

E-mail: *********@*****.***

Objective

To obtain a position where my knowledge and proven sales skills will be utilized to the best of my potential.

Experience and Work History

U.S. Locks/Interline Brands October 2011-November 2017

Sold high end security and door hardware

High volume sales from inbound and outbound leads

Prospecting for new leads and help to generate previous old cold leads

Maintained a high volume sales journal

Prepared proposals for new account

Responsible for maintaining payments collections on all accounts

ScoreMore Credit February 2009 – 2011

Senior Credit Consultant

High volume sales from inbound and outbound leads

Maintain a high volume sales journal

Re solicited previous dead leads to generate new sales

Analyzed credit reports of prospective customers to determine eligibility for services

Generated and maintained contracts for new and existing customers

Handled collection of payment for services

Trained and managed a team of credit consultants

Mikefilsaime.com Internet Marketing Company January ‘07 – February ‘09

Program Director and Closer

Train all new call center recruits

Closed and maintained new accounts

Oversee all deals in the pipeline and assisted other associates in all areas of their deals

Responsible to manage and maintain large accounts

Responsible for collection of payments for all accounts

Manage all aspects of the call center and office operations

Oversaw all deals and transactions

Brian Donde (resume page 2)

The Mortgage Zone March ’05 – January ‘07

Executive Recruiter

Worked directly with team leaders in sorting through potential candidates for new team hires and placement of candidates

Solicited agents from outside companies in search of potential candidates

Reviewed resumes and held interviews of potential new hires

Advised team leaders and candidates on procedures

Acted as a mediator between teams to resolve problems and disputes

Y.J. Stinger / Stacker 2 March ’03 March ’05

Account Manager / Route Supervisor

Managed route drivers over six separate routes

Serviced over 200 existing accounts

Prepared proposals for new accounts

Maintain records for account balances and payment collection records

Managed and maintained a full warehouse of stock for all accounts and potential new accounts

Ultimate Distributors July 1987 – March ‘03

Owner / Operator

Interacted with potential and existing customer base

Oversaw all employees to ensure they are customer focused

Provided communication with both telephone and point of sale customers to ensure satisfaction

Solicited new sales and account base

Maintained all aspects of bookkeeping

Processed high volume orders, accounts payable and receivables

Managed and maintained high volume inventory of product

Managed all front office tasks

Education

World Wide Consulting Service Sales Training and Consulting October 2003 – February 2004

Huntington NY

Queens Borough Community College College course study September 1981 June 1983

Queens NY

Franklin K Lane High School High School Diploma September 1976 – June 1980

Brooklyn NY

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