Kimberly Skaleris

Campbell, OH, *****, US

Work Experience

**/**/**** - *******

Self employed /Independent Provider, Home Health Aide

(HHA)

Bathe patients.

Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Care for children who are disabled or who have sick or disabled parents.

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

Check patients' pulse, temperature, and respiration. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.

Change dressings.

Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

05/01/2012 - 05/01/2019

Blinds 4 You, Administrative Assistant

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Establish work procedures or schedules and keep track of the daily work of clerical staff.

Supervise other clerical staff and provide training and orientation to new staff.

Use computers for various applications, such as database management or word processing.

Conduct searches to find needed information, using such sources as the Internet.

Create, maintain, and enter information into databases. Order and dispense supplies.

Develop or maintain internal or external company Web sites. Schedule and confirm appointments for clients, customers, or supervisors.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Manage projects or contribute to committee or team work. Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Arrange conference, meeting, or travel reservations for office personnel.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Train and assist staff with computer usage.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Prepare and mail checks.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Learn to operate new office technologies as they are developed and implemented.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Mail newsletters, promotional material, or other information. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Prepare conference or event materials, such as flyers or invitations.

Maintain scheduling and event calendars.

04/01/2009 - 05/01/2012

Stericycle, Scheduler Planner

Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts. Calculate figures, such as required amounts of labor or materials, manufacturing costs, or wages, using pricing schedules, adding machines, calculators, or computers. Confer with department supervisors or other personnel to assess progress and discuss needed changes.

Contact suppliers to verify shipment details.

Maintain files, such as maintenance records, bills of lading, or cost reports.

Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.

Provide documentation and information to account for delays, difficulties, or changes to cost estimates.

Requisition and maintain inventories of materials or supplies necessary to meet production demands.

Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.

Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.

Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.

Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.

Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.

02/01/2004 - 04/01/2009

AT&T Inc., Customer Service Representative

Develop strategic perspective and champion change

Resolve issues resulting from direct inbound customer calls, transferred callers including calls from other CSRs, trouble tickets

Remain proficient in all billing, rate plan and feature matters Understand store is the face of AT&T to every customer Engage third party vendors and suppliers as needed to address service faults & provide customer resolution

Support emerging technologies until matured or until tools & technology enable mainstream support at CSR1./li

Ensure the store has the right number of employees in the right roles at the right times

Wear a uniform or company apparel as designated by management, Sales, Part Time, Entry Level, Customer Service, Administrative

Support emerging technologies until matured or until tools & technology enable mainstream support at CSR1

Engage third party vendors and suppliers as needed to address service faults & provide customer

Supervise engineers and other staff in the design or implementation of network solutions

Note: The skill and knowledge required will change with technology and application innovations

Provided software & applications./li

Assist with store merchandising MINIMUM REQUIREMENTS Understand and assist in educating personnel on compensation plan and how to maximize earnings

Assist with store merchandising, Sales, Part Time, Entry Level, Customer Service, Administrative

Own the store's service customer experience

Invent, build and deploy new operational technology needed to provide a cross-component ECOMP view, understand the end- to-end service performance of ECOMP

Ensure an extraordinary customer experience

Earn an additional $2750 in tenure bonus payments over first 24 months

Education

2016

Youngstown State University, Associate Degree iln

BusinessAdministration

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