ANA MARTINEZ

Grand Terrace, CA 909-***-**** adxrg0@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and self-motivated Customer Service and Administrative Professional with 20+ years of experience delivering key leadership and direction in client engagement, information management, and complex administrative support across a variety of industries. Proven record of collaborating with internal departments and cross-functional teams to promote operational efficiency and drive customer satisfaction. Adept at consolidating information sources to create accurate, detailed reports. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment. TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint) Windows CRM Software Web-Based Applications Proprietary Company Software CORE COMPETENCIES

Bilingual (Spanish) Quality Assurance Safety Regulations Interpersonal Communication Trend Identification Resourceful Adaptable & Flexible Team Leadership Process Improvement Schedule Management Data Entry & Analysis Strategic Planning PROFESSIONAL HISTORY

Driver / Independent Contractor Uber & Lyft April 2019 - Present

· Cultivate relationships with customers and passengers to create a broad client base of repeat customers, earning 5-star reviews

· Address and resolve issues requiring immediate attention, resolving all requests, issues, or concerns personally, efficiently, and to the complete satisfaction of the customers

· Communicate with passengers regarding delays in pick-up or drop-off, vehicle identifiers, and route preferences; utilized active listening skills to quickly identify passenger needs and accommodate appropriately

· Maintain knowledge of local traffic routes and weather reports to be best-prepare for passenger rides Logistics Driver San Bernadino Registrar of Voters August 2021 - December 2022

· Followed up on issues with a solution-oriented approach, keeping the Registrar of Voters dispatch team informed of delivery progress

· Developed and maintained in-depth knowledge of operating guidelines and safety information, improving operations by accurately recording deliveries and performing meticulous vehicle inspections

· Completed all required forms and documentation accurately and completely, protecting the company against liabilities or lost product Assembler Panadent Corporation October 2017 - January 2020

· Worked cross-functionally with other internal departments, coordinating operations to meet and exceed productivity goals

· Built and maintained excellent working relationships with co-workers to maximize efficiency and create a positive working environment

· Adhered to established safety policies and protocols, maintaining a clean and safe working environment with zero reported incidents

· Updated safety inspection and testing records for all specialized equipment, ensuring a safe and productive environment Order Selection Specialist AutoZone May 2005 - March 2017

· Promoted a positive atmosphere, going above and beyond by connecting with Spanish-speaking customers and commercial account owners to deliver personalized service and support

· Developed and maintained in-depth industry knowledge of all products and services to provide appropriate guidance for each customer

· Increased customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong communication

· Supported the onboarding of newly hired team members by delivering in-person training and mentoring to streamline the onboarding process and expedite independence in duties

Records Clerk Claremont Police Department May 2003 - September 2005

· Handled high volumes of inbound and outbound phone calls via multi-line phone system, taking messages and directing live calls to requested individuals or departments

· Organized envelopes and postage, mailing correspondence for staff and management; maintained office supply inventory and coordinated outgoing packages with delivery and courier services

· Consistently exceeded established metrics by verifying submitted documentation is accurate and complete, utilizing internal document tracking system to track, log, and organize information, as well as request additional information as needed

· Provided high-level, complex administrative support by conducting research, preparing reports, and handling information requests EDUCATION

Associate of Science - Criminal Justice Everette Community College

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