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Administrative Assistant Customer Service

Location:
Lusaka, KwaZulu-Natal, 4031, South Africa
Posted:
June 17, 2023

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Resume:

CURRICULUM VITAE

Tisiyane Elizabeth Ngwenyama

1.Personal Details

Surname: Ngwenyama

Other Names: Elizabeth Tisiyane

Date of Birth: 30th June 1993

Gender: Female

NRC No.: 180427/10/1

Nationality: Zambian

Religion: Christian

Marital Status: Single

Contact Address: House No. 29, Bvunda Close

Burma Residential, Lusaka

Cell No: +260-***-***-***

Email: adxrfu@r.postjobfree.com

2.Academic and Professional Qualifications

2023 January : Obtained Certificate- Health Care Assistant from

Hands-worth institute of science and technology

2014: Pursuing a Diploma in Marketing (Zim)

2012: Obtained a Certificate in Computer Studies from Young Men’s Christian Association (YMCA) Lusaka

2008 – 2010: Obtained the Grade XII School Certificate from Chipembi Girls’ Secondary School

2006 – 2007: junior Secondary Education at Kabulonga Basic School in Lusaka

3.Achievements and Employment Details

March 2022 to date : Host – Lolebezi AfricanBush Camps

Responsibilities : (a) Responsible for Front of house

(b)Check in guests

(c) Hosting

(d) Room Checks

(E) Supervising and managing waiters and

housekeeping departments.

March 2018 to 2020 : Admin Assistant – Chongwe River Lodge (Lower

Zambezi

Responsibilities:. (a) Check-in Guests

(b) Hosting

(c) Responsible for guest bills

(d) Day to day Beverage stock takes

(e) supervising and managing employees

May 2015 to March 2018: Administrative Assistant, Land Lease Property Development.

Responsibilities: (a) Attending to customers

(b) Responsible for banking

(c) Escorting clients to view properties

(d) Keeping a record of all the properties

(e) Conducting sales from time to time

January 2015 to May 2015: Assistant Registrar, reporting to Registrar – Citizen University.

Responsibilities: Deputised the Registrar in ensuring that all the administrative functions were in order. Was also responsible for student welfare.

August 2012 – December 2013: Sales Assistant – Mud Boutique

Responsibilities: Attending to customers in the shop and ensuring that the racks are neat and well stocked.

November 2011 –June 2012: Cashier – Sana Cash and Carry.

Operated the till machine at check-out point

4.Fundamental Transferable Skills Acquired from my previous experience

(i)Customer Service: Through interaction with various people at different levels I learned how to deal with people and to handle all sorts of difficult situations pertaining to clients.

(ii) Organisation: In arranging for property viewing, maintenance of property records and carrying out banking activities.

(iii) Interpersonal Skills: Through understanding clients’ problems and finding solutions to them for better performance.

(iv) Communication skills: From interacting with different clients and oral presentations at times of property viewing, I have acquired skills to convey information effectively.

5.Computer Skills

Conversant with Windows packages, especially Microsoft Word and Excel.

6.Professional Interests

Solving problems by finding new knowledge

7.Hobbies

Travelling, Watching movies, Adventure, Listening to music, Reading, cooking, Gardening

8.References

The Director

Land Lease Property Development

097******* (Mr Gracier Ngaba)

Plot No. 3780 chilubula road

Olympia.

The General Manager

Chongwe River Lodge Ltd

+260-**-******* (Mr Mwaka Mwitangeti)

Lower Zambezi, Kafue District

Zambia

The General Manager

Lolebezi Lodge

Eunice Lubinda

Lower Zambezi National Park



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