Customer Service System Analyst
Resume:
Kelli Howard
Social Circle, GA 30025
*************@*****.***
Summary:
Highly effective System Analyst with over 10 years of experience and advanced knowledge of JDE/Korber/Highjump WM System. Offering an array of skills in strategic planning, problem-solving, training, and leadership skills while thriving in both independent and collaborative work environments.
Highlights:
Extensive background working with JD Edwards/Korber/Highjump systems
Aptitude to work in a fastpaced distribution environment while meeting established quotas
Proven track record in testing, training, and implementation
Meet established expectations and takes responsibilities for achieving results
Perform work in accordance with established company procedures and guidelines
Ability to work accurately with very strong attention to detail
Proficient in Microsoft office suites and other various computer programs and applications
Excellent communicator and organizer
Manage multiple priorities and deadlines; strong time management skills
Education:
Newton County High School Diploma Newton, GA Aug.1994-June 1998
Experience:
Becton Dickinson, Covington, GA
DC/ERP System Analyst
Maintain and support systems for data warehouse initiatives
Conduct analytics on system at the DC location related to orders and inventory issues
Implemented corrective and preventive actions as required
Responsible for system setup for all new product launches
Daily liaison for all divisions providing divisional system support and order management
Collaborates with IT and management team to eliminate system weaknesses
Train multiple associates on all systems prior to go live
Newton Reads, Covington, GA Jan.2006 Mar 2007
Program Facilitator
Conduct routine analyses of material, samples, and finished lessons for clients
Complete documentation to support testing procedures and capture the data
Conduct meditation to assist people to identify their educational goals
Coordinates training issues with upper management
Goody’s, Covington, GA Sept. 1998 – Jan 2006
Customer service manager
Responsible for training new hires and managing front end operations
Recruited, interviewed, evaluated, and coached, local employees
Ensure customer satisfaction and resolved customer issues
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