KIMBERLY COX *.*) :*:*-

Medical Coding/Billing Specialist KymmCox@,

mail.com

OBJECTIVE

Asa highly motivated and detail-oriented professional with experience in customer relations and team.

leadership, Tam excited to apply for a medical coding and billing position. With a degree in management

development and a certificate in medical coding and billing, I possess the skills and knowledge necessary to

‘excel inthis field. Additionally, my experience working directly with customers and leading teams has honed.

‘my communication, problem-solving, and organizational skills, making me an ideal candidate for this role.

EXPERIENCE KEY SKILLS,

‘Membership Associate/Call Center Representative © CPP, ICD-10-CM, and

Detroit Zoological Society + Royal Oak, MI + 2018-2021 HCPCS Level IT codes

‘© Providing excellent customer service © Knowledge of medical

‘© Resolving all forms of customer complaints, issues, and inquires terminology

‘© Comprehensive knowledge of organizational information ‘© Adherence to HIPAA

‘© Processing all forms of financial transactions © Medicare, Medicaid, &

‘© Performing data entry and clerical work Blue Cross insurance

regulations

Customer Service Specialist/Fulfillment Team Captain © General coding software

Target + Troy, MI + 2015-2020 proficieney

‘@ Managing the customer service desk © Data Entry &

‘© Resolving all forms of eustomer complaints, issues, and inquires Management

‘© Assuming temporary management roles & task-delegation HONOR SOCIETY

‘© Training, mentoring, and running fulfillment teams Phi Theta Kappa

© Leading teams & meeting daily productivity goals

¢ Processing returns, pickups, payments, and eredit applications 2 CATIONS

‘¢ Maintaining a safe and clean work environment NCICS National Certified

‘© Product collection for order fulfillment Insurance & Coding Specialist

‘© Meeting required shipping standards & productivity expectations. REFERENCES

‘© Preparing, packing, and sorting orders for shipment

‘© Overseeing inventory supply and ordering Available upon request

Education

‘Oakland Community College Royal Oak, MI

‘© Associate Degree in Management Development * May 2023 + Magna Cum Laude Honors

‘© Medical Insurance Coding/Billing Certificate of Achievement April 2022 + Cwm Laude Honors

‘© High Schoo! Diploma + Clawson High School * Clawson, MI + May 1999