Front Desk Intake Specialist
Resume:
Runnells, Iowa *****
adxrcp@r.postjobfree.com
adxrcp@r.postjobfree.com
Jennifer Schwienebart
Profile
A self-motivated professional with the ability to generate new ideas and develop effective solutions by analyzing problems and information. Continuously open-minded, pro-active, respectful, and accountable. Uniquely effective in building and maintaining professional relationships.
EXPERIENCE
Patient Services Trainer
January 17, 2023- Present
Trainer Responsibilities
oProvides in-person and telephone training to PS staff members
oAssists in new hire trainings
oCommunicate with other teams within UCS to ensure processes are followed and executed correctly
oAttended some training for NetSmart
oCoach and provide feedback to team members-positive and constructive feedback
oTrack progress for the team on processes we have trained on
oAssist in creating and maintaining current and new workflows
oIdentify training needs for current and new staff
oComplete/file training notes
oMeet with supervisors regularly
oCover the front desk when help is needed
oComplete Relias or other online trainings when needed
oAttend staff meetings when scheduled
oAbility to handle confidential work
Intake Specialist/Coordinator
January 19, 2022- January 17, 2023
Intakes
oCollect Picture ID and Insurance card from potential clients
oVerify Insurance for services using WayStar or other insurance portals
oVerify if the client is a returning client and look for back balances they may owe before being able to provide care
oBuild the new client into our CareLogic system, if they are a returning client update their information in the system
oExplain our consents to clients before signing them
oEducate our client about possible grant assistance if it is needed for them
oPlace client on the Assessment Schedule for an assessment for substance abuse
oSchedule an appointment for the client if they are needing a Mental Health Assessment
oAnswer calls on the intake line and provide information about the intake and assessments we offer. Possible intake over the phone.
oCommunicate with our Clinical Staff for upcoming assessments
Front Desk/MAT Clinic Lobby
oGreet clients that are here for services
oCommunicate with our nurses that their patients are here
oAnswer the telephone
oVerify client/patient’s information to access their account
oSchedule appointments or cancel appointments
oProcess payment for back balances or copays
oVerify eligibility and help with monthly eligibility batches
oHelp my team with the take home process
oVerify their payments amounts are correct and update the spreadsheet with the correct payment that is expected from the client
oOffer support to my team when it is needed for coverage in either lobby or with certain tasks.
Patient Care Tech Methodist Hospital
June 2021-December 2021
Lead morning huddle with my fellow PCT on my shift
oCommunicate which patients were on my roster
oTake notes on my patients needs for that day
oGive report to the next PCT for the night shift
Rounds every 4 hours
oTake Vitals and chart them into the patient’s chart-communicate with nurses if patient’s vitals were concerning
oCheck patients blood sugars at specific times
oAdjust patients in their beds when needed every 2 hours
oHelp with restroom needs
oAssist with bathing needs
oFeed patients when needed
oWalk with patients in the hallways as support with their healing process
oChange bedding
oCommunicate with the nurses on patient needs
oPost Mortem Care
oStock the patient’s room with supplies that were needed for their stay
oOperate the Sara-steady when needed for clients
oAssist with physical therapy when needed
oEmpty catheters and colostomy bags-charge the contents of the bag in their chart
Donor Services Representative II LifeServe Blood Center
March 2021-June 2021
●Phlebotomy
oVerify accuracy of donor personal information
oPerform standard phlebotomy procedures including inspect and mark arm for phlebotomy site, accurate labeling of collection bags and collection tubes, sterilize patient arm using chloro-prep, administer stick using proper procedures
oMonitor donor during donation process
oEducate donor on aftercare of donation site
●Screen donors prior to donation via review of pre-appointment questionnaire and review responses with donor to verify accuracy and detect potential obstacles to donation
●Check donor vital signs including blood pressure, pulse, temperature, hemoglobin, height, and weight
●Administrative duties such as donor check-in, schedule appointments, and enter client information into database
Teacher Aide Southeast Polk Community School District Runnells, IA
October 2017 - March 2021
●Assist students with day-to-day classroom tasks
●Provide behavioral guidance and coaching to students
●Observe and record student behavior and activities on appropriate Medicaid forms
●HIPAA, Mandatory reporter, CPI certified
Insurance and Intake Specialist Orchard Place Child Guidance Center Des Moines, IA
January 2017 - October 2017
●Insurance benefit verification
●Process client intakes into the center and collect pertinent information
●Work with clients to schedule appointments
●Collaborate directly with insurance companies to obtain prior authorizations
●File client paperwork and maintain client chart
●Submit correspondence to the Department of Human Services and insurance companies
●Correspond with client therapists to provide feedback regarding clients
●Process payments for Copay or Coinsurance
Patient Experience Specialist Iowa Ortho Des Moines, IA
August 2016 - December 2016
●Provide direct assistance to incoming patients regarding appointment details, insurance queries, and financial matters
●Verify patient insurance eligibility
●Administrative duties such as appointment scheduling, electronic maintenance of client profiles, file documents, and submit work batches into completed files
●File all paperwork into patient charts electronically
●Fax/scan work batches into completed files, then file them into the corresponding file cabinet
Utilization Manager (Temporary Position) AmeriHealth Caritas Des Moines, IA
April 2016 - August 2016
●Field incoming calls for and process prior authorizations
●Verify CPT codes for coverage
●Transfer inpatient prior authorizations to our desk nurses
●Build peer-to-peer cases for in-house doctors
●Train new employees on Java
●Index and file correspondence into appropriate client chart
Teacher Aide Ankeny Community School District Ankeny, IA
August 2013 - April 2016
●Assist students with day-to-day classroom tasks
●Provide behavioral guidance and coaching to students
●Observe and record student behavior and activities on appropriate Medicaid forms
●HIPAA, Mandatory reporter, CPI certified
Health Aide Miller Farms, LLC Runnells, IA
August 2011 - December 2011
●Monitor patient behavior
●Provide healthy meals and medication reminders
●Moderate housework
●Provided transportation for client appointments and other necessities
In-home Daycare Provider Chesapeake, VA
August 2008 - July 2011
●Provide a safe and stimulating environment for children aged six weeks to nine years
●Prepare and regularly distribute nutritious snacks and meals
●Ensure and oversee ample rest breaks for children
Student Health Aide Mount Diablo Unified School District Concord, CA
July 2007 - March 2008
●Monitor and record student health information into personal records
●Maintain centralized records and materials
●Administer specialized physical health care services under the supervision of the Health Specialist/Nurse
●Administer first aid to students
●Observe and adhere to confidentiality requirements for student records
EDUCATION
Hamilton College Urbandale, IA
Associate of Applied Science Degree in Medical Assistant
October 2004 - October 2006
●Computer lab training 120 hours of Microsoft programs
●Medical Assistant training: lab work, documentation, coding ICD-9 and billing, medical transcription, medical terminology, ten-key
Certifications and Skills
●HIPAA Certified, Mandatory Reporter, Safe Schools Training, Hazardous Materials Training
Contact this candidate