Customer Service Specialist
Resume:
Patti Heinrich
Charles Town, WV *****
*****@***.***
Customer Service Specialist
Cardoctors Winchester, VA
June 2006 - April 2023
Co-Owner/Manager
My husband and I co-owned and operated this business from it's inception. He was the mechanic while I was responsible for most other aspects of daily operations.
These include:
Establishing relationships with new and existing customers. The focus was always on helping the customer understand the issues with their vehicle and building a trusting relationship that gave them the confidence to spend their money.
* Building and maintaining relationships with parts suppliers, tool salesmen, dealerships for the purpose of confidently buying parts and supplies.
* Use software designed to diagnose automotive issues and services across all makes and models of modern vehicles. This software also allowed for estimating, invoicing and records management.
* Enforced work practices and procedures to reduce workplace safety and health hazards.
Bombay Company Gaithersburg, MD
February 1999 - May 2004
* Maintained organized store environment for customer and employee health and safety.
* Coordinated with manager to set specific and actionable goals based on established KPIs.
* Coached employees on customer service and selling techniques.
* Led floor sets following plan-o-grams to update store appearance.
* Updated records related to sales, customer feedback, and inventory.
* Assisted with training staff on all internal operational functions.
* Used proven customer engagement techniques to increase sales.
* Highlighted sale items and promotions with proper signage and displays.
* Managed all customer inquiries and complaints in a professional and timely manner.
* Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
* Provided performance feedback and coaching to employees.
* Taught loss prevention practices and policies to minimize shrink.
* Built employee knowledge with training and mentoring.
* Assisted in recruiting process, hiring and retaining top talent.
* Created work schedules to maintain top-quality customer service and lower labor costs.
* Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
My work history reaches back more than 40 years. All of my experience is deeply tied in customer service. I have always strived to build strong relationships with my customers, whether waiting tables as a teenager, or in more recent years as a business owner/manager. Securing a person's trust is lacking in so many businesses, but is paramount to the success of most businesses.
I bring the depth of my knowledge of building trusting relationships to help build solid customer relationships to grow your business.
Contact this candidate