PROPERTY MANAGER

Qualifications Profile

Multifaceted, results-focused, and strategic professional with hands-on experience in all facets of property management and operations. Equipped with proven ability to promote properties to prospective tenants; produce lease renewals and agreements; and verify completeness of all necessary documents. Armed with articulate communication and interpersonal aptitudes in establishing positive rapport with various individuals. Areas of expertise include:

Strong Communication and Organizational Skills

Tech-Savviness

Cash/Budget Administration

Staff Training and Supervision

Move In and Move Out Inspections

Flexibility, Ingenuity, and Commitment to Ongoing Education for Self and Staff

Program and Regulatory Compliance

Portfolio Management

Information and Document Security

Cross-functional Leadership and Coordination

Professional Experience

West Shore LLC, Tampa, FL January 2023- Current

Business Manager 917 Units

• Review move-ins/outs

• Review Move Out Reconciliations

• Review Delinquency Report

• Review Former Delinquency

• Keep a notebook with ongoing issues/items to do from residents, prospects, or vendors each day and review throughout the day.

• Post any money that has come in throughout the day

• Complete Weekly Report every Monday and send property photos to Regional

• Complete Market Survey every Monday in Shared Drive

• Review the insurance expiration

• Review the Expiring Leases Report

• Enter invoices into Resman/approve in Avid

• Review current month’s financials and adjust pricing, conduct audits, or set goals as needed

• Send out renewal offers for 60 days

• Complete Month End Checklist

• Review Conservice pre-bill in detail

Greystone Property Management, Ellenton, FL/ Bradenton, FL June 2022- December 2022

Multi- Site Property Manager

Administered compliance and recertification; rent collection and deposits; evictions; payroll, accounts receivable (AR), and accounts payable (AP); weekly and monthly reporting; and resident relations and retention

Expertly oversaw staff as well as conducted move-in, move–out, and quarterly inspections

Oversaw budget and financial operations; advertising and marketing campaigns

Lead team of maintenance supervisor, maintenance technicians and office staff to ensure top customer service.

Ensured all resident concerns were dealt with fairly and to the resident’s satisfaction

Handled walk thru with new owners prior to sale of the two properties, handled all necessary reports and inspection to ensure smooth sale

Weekly/ Monthly reporting

Cynergy Property Management, Brandon,FL September 2021- June 2022

Property Manager

Oversaw budget and financial operations; advertising and marketing campaigns; and renovations to units

Monitored maintenance and vendors as well as efficiently analyzed and resolved resident concerns

Drove key efforts in correcting and eradicating delinquency by evicting anyone who refused to pay, and aggressively collecting rents taking the property from $98,000 to $4,000.00 delinquency in 5 months.

Shelter Corporation, Clearwater, FL

Lease Up Property Manager September 2019- September 2021

Lease up property; Work with assistant general contractor; Move in new residents; Administered compliance; rent collection and deposits; payroll, accounts receivable (AR), and accounts payable (AP); weekly and monthly reporting; and resident relations and retention

Developed and implemented rules and regulations by observing property and grounds daily

Wendover Partners Housing, Tampa, FL

Property Manager January 2018-September 2019

Administered compliance and recertification; rent collection and deposits; evictions; payroll, accounts receivable (AR), and accounts payable (AP); weekly and monthly reporting; and resident relations and retention

Expertly oversaw staff as well as conducted move-in, move–out, and quarterly inspections

Developed and implemented rules and regulations by observing property and grounds daily

Biltmore Properties Inc., Phoenix, AZ

Property Manager March 2012–November 2017

Oversaw budget and financial operations; advertising and marketing campaigns; and capital improvements

Monitored maintenance and vendors as well as efficiently analyzed and resolved resident concerns

Provided expert supervision to units renovation and parking lot resurfacing

Drove key efforts in correcting and eradicating 33% delinquency by evicting anyone who refused to pay, and aggressively collecting rents

Successfully sustained 100% property occupancy through advertising and marketing and settled $75K debt in 10 months through prompt rent and late fees collection and effective budget control

Wescap Properties, Phoenix, AZ (temp until property sold/ closed)

Property Manager September 2011–March 2012

Mentored and directed five maintenance staff and three leasing agents to guarantee property performance

Ensured compliance of property with set standards through daily property visitations

Expertly managed all purchasing processes and tracked and maintained waitlists

Effectively aligned property files and prepared residents for the state inspection, which resulted in attaining 96% score with minor corrections

Legacy Management Group LLC, Phoenix, AZ

Property Manager September 2009– September 2011

Carried out various functions such as administering leasing, maintaining annual budget, and resolving resident concerns

Played a vital role in various major enhancements including tying the property into town’s sewer system from septic tanks and repaving the parking lot

AMC, Las Vegas, NV

Property Manager June 2006- September 2009

Mentored and directed maintenance supervisor, five maintenance staff and three leasing agents to guarantee property performance

Oversaw budget and financial operations; advertising and marketing campaigns

Ensured excellent customer service to residents with open door policy

Dealt with emergencies efficiently and in a timely manager by being available and knowledgeable

Weekly/ Monthly Reporting

Additional Experience

Obtained and conducted follow-up as well as allocated maintenance requests

Rendered focused and compassionate support to residents, making them feel welcome

Real estate sales for 11 years, residential property manager of 250 single family homes, oversaw all renovations of homes between residents, performed leasing, handled all resolution of any homeowner association (HOA) complaints against residents

Promoted and suggested suitable property to clients in alignment with their set budget

Ensured 24-hour availability for maintenance emergencies

Provided accurate information and advice to owners regarding their properties and investments

Education

Coursework in Social Work

CCSN/ UNLV, Las Vegas, NV

Professional Development

Realtor and Property Management, Key Real Estate School, Las Vegas, NV

Community Association Managers (CAM), Academy of Florida, Lutz, FL

Professional Affiliation

Greater Las Vegas Association of Realtors (GLVAR)

Technical Skills

Microsoft Office Suite Yardi Voyager Onesite/ Realpage AMSI Entrata Bluemoon Yieldstar

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