MO Michelle P. Overstreet

Mobile, AL ***** 251-***-****

adxrb4@r.postjobfree.com

PROFESSIONAL

SUMMARY

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. SKILLS Patient Interviewing

Co-Payment Collection

Electronic Health Records

Systems

Patient Health Information Access

Medical Billing and Collections

Insurance Company Knowledge

Solution Implementation

Diagnostic Codes

Payment Processing

Insurance Information Collection

Patient Scheduling

Till Counting

Customer Satisfaction

Patient Registration

Patient Reimbursements

Medical Terminology

Front Desk Operations

Team Leadership

Money Handling

EMR Updating

Patient Admission

Complaint Processing

Insurance Verification

Appointment Confirmation

Collection Management

Accounts Payable and Accounts

Receivable

Operational Requirements

Paging Systems

Regulatory Compliance

Health Information Collation

Registration Processing

Process Improvement

Insurance Billing

PCI (Payment Card Industry)

Patient Contact

Financial Obligation

Determination

Statistical Data Management

Authorization Verification

Call Screening

Information Collection

Admitting Coordination

Phone and Email Etiquette

Registration Coordination

Financial Recordkeeping

Claims Handling and Coverage

Verification

Billing Issue Resolution and

Support

HCPCS Compliance

Medical Filing

Patient Rights

Improve Patient Care

Admissions Screening

Educate Patients

Legal Liability Research

Reading Comprehension

Payment Calculation

Explaining Instructions

Business Management Principles

Verbal and Written

Communication

Reliability and Dedication

WORK HISTORY PATIENT ACCESS SPECIALIST 12/2021 to CURRENT Springhill Memorial Hospital Mobile, AL

Collected and validated patient demographics and insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Obtained signatures from financial responsibility and treatment procedures from patients or guardians.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Prepared patient identification band and completed admissions papers. Performed patient pre-admission, admission, transfer and discharge activities.

Resolved patient financial problems with guidance from documented guidelines and procedures.

Contacted insurance companies for patient medical billing operations. Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services. Followed document protocols to safeguard confidentiality of patient records.

Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.

Facilitated communication between patients and various departments and staff.

Applied administrative knowledge and courtesy to explain procedures and services to patients.

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Organized patient records and database to facilitate information storage and retrieval.

Helped address client complaints through timely corrective actions and appropriate referrals.

Worked with patients to ascertain issues and make referrals to appropriate specialists.

Recommended service improvements to minimize recurring patient issues and complaints.

CUSTOMER SERVICE ASSOCIATE 12/2021 to CURRENT

Park First Mobile, AL

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

CASHIER 07/2020 to 11/2021

Pilot Flying J Travel Center Satsuma, AL

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Answered questions about store policies and addressed customer concerns.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Greeted over 100 customers per day.

Reviewed weekly sales ads and monitored price changes. EDUCATION Remington College-Mobile, AL, Mobile, AL 05/2006 Bachelor of Arts English Education 09/2003

Alabama State University, Montgomery, AL

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