Vincent Wright

General IT US Citizen

Proven Tier 1, Tier 2 skill set in both group and independent environments.

Contact

Address

Long Beach, US, 90813

Phone

424-***-****

E-mail

adxr9u@r.postjobfree.com

LinkedIn

www.linkedin.com/in/vvvswww

Skills

Active Directory

SCCM

Data recovery

Desktop support

TCP/IP

Technical issues analysis

Software diagnosis

Local Area Network (LAN) Engineering

Data Retention Deployment

Remote IT Implementation

Complaint resolution

Application support

Wide-area Networks

Technical Support

User credential management

Network diagnostics

Ticket support system management

Staff education and training

Technical documents comprehension

Account management

Issue troubleshooting

Videoconferencing

Customer service expert

Work History

2022-10 - 2022-012

Desktop Support Specialist

Diversant, USC Campus

Replaced Access Points throughout the campus.

Replaced PDU’s and UPS’s throughout campus.

2020-01 - 2021-09

Desktop Engineer II

IPS Corporation, Compton, CA

Onsite 100% during pandemic and assisted with extending end users’ equipment layouts to include their homes.

Updated the onboarding, procurement, and offboarding SOP's.

2018-12 - 2019-04

System Administrator

Mangan, Carson CA

Received and resolved work orders from the help desk system for 200+ end users (20+ tickets per day)

Maintained and setup all hardware and systems at the end user level.

Maintained software licensing for multiple offices.

2016-07 - 2017-12

Software Trainer

APEX Systems, (McKesson), Los Angeles, CA

Gave on-site instruction and guidance to retail pharmacies on how to learn Enterprise RX

Provided accurate and complete descriptions of problems, inquiries, and requests in daily reports.

2014-02 - 2015-05

Service Desk Engineer II

Allied Digital, Torrance, CA

Interfaced with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.

Provided accurate and descriptions of problems, inquiries and requests in a problem management ticket

2009-10 - 2013-11

Computer Technician

Solai & Cameron, (EOMC), Chicago, IL

Provided tech support to 911 operators and vital mission critical systems.

Monitored systems that support Fire and Police operations.

Education

1988-01 - 1992-01

High School Diploma

Duncanville HS - Duncanville, TX

Contact this candidate