HASSANABD

ALLAH

PROFILE

I would secure a challenging position

in a reputable organization to expand

my learning, knowledge, and skills.

Seeking an entry-level position to

begin my career in a high-level

professional environment. Looking to

help all customers to have the high-

level services that makes them happy

and loyal to the entity I`m part of,

achieving this goal will help us to be

successful and value-added to all our

customers.

CONTACT

ADDRESS: Dubai, UAE

PHONE:+971*********

DATE OF BIRTH: 01/01/1993

NATIONALITY: Egyptian

RELIGION: Muslim

MARITAL STATUS: Single

Visa Status: Employment Visa

EMAIL:

adxr8d@r.postjobfree.com

WORK EXPERIENCE

Operation– Head Office

Al Ansari Exchange – Dubai, UAE

Handle customers’ inquiries and provide solutions to their problems. Handle customer by phone if they have any problems. Provide total customer satisfaction and achieving my individual monthly target.

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions . Tour Guide

Dubai Frame – Dubai, UAE

Handle customers’ inquiries and provide solutions to their problems - Helped customers with all related needs.

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions. Customer Service

VFS Global– Dubai, UAE

Handle customers’ inquiries and provide solutions to their problems Helped customers with all related needs.

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions . Customer Service

NahdatAlwatan– Dubai, UAE

Helped customers with all related services.

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions . Customer Service

Etisalat– Egypt

Helped customers with all related services.

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions . Call Center

Vodafone– Egypt

Helped customers with all related services.

Attended clients phone calls

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions . EDUCATION

Minia University[2015]

Faculty of Arts French Department -Egypt

LANGUAGE SKILLS

Arabic: Mother Tongue English: Excellent French:Beginner COURSES & CERTIFICATES

Human Development Certificate Minia University 2013 Sales Master from Etisalat English, French Courses Education Diploma

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