Dispatch Clerk Customer Service
Resume:
Personal details
Full names:
Nolan Jordan Fabrik
Known as:
Nolan
ID number:
Nationality:
South African
Demographic:
Male, Coloured
Languages:
Afrikaans, English
Marital Status
Married
License
Code B
Area of residence:
Robinvale, Atlantis, Cape Town, Western Cape
Wilgeheuwel, Roodepoort, Gauteng
Contact Number
Contact Email:
adxr7h@r.postjobfree.com
LinkedIn Profile
https://www.linkedin.com/in/nolan-fabrik-565a1b68
Critical criteria
Management experience in logistics & supply chain management;
26 Years Warehousing experience
Project Management experience in logistics environment, including WMS implementation;
>10 Years’ Experience
Industrial Engineering or Transport Management experience
>10 Years’ Experience
Facilitation & Performance Mangement: effective experience in leading & influencing a diverse group through planning and/or problem solving activities for effective outcomes;
Largest team UPD 200 staff
Financial: effective experience in developing budgets & managing actual versus budget, including CAPEX, OPEX
Managed departmental / branch budget
Contractual: Experience in directly supporting contract and service level development and negotiation with client
All positions experience
Construction Management: operational experience in construction
Last two years at UPD and Oceana Distribution
Reporting and Documentation: Reporting according to the defined structures and project management methods
Reporting, SOP and planning at all companies
Stakeholder Management: To develop and maintain sound stakeholder (incl. clients) relationships based on competence, respect and trust
Deal with clients, internal stakeholder and suppliers
Procurement Management: Support supplier selection and management aligned with sound ethical business practice and Policies;
>16 years of procurement management
Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost and customer fulfilment
All positions experience
Consumer, Client focus and Retention
>22 Years’ Experience
Qualifications
1995
Grade 12 (Matric)
(Obtained)
Protues Senior Secondary School
2018
NQF 5 – Customer Service
(Obtained)
UPD Internal Training
Present
NQF 5 – Operations / Manufacturing Management
(In Progress)
Optimum Learning Technologies
Courses
-Peace Facilitating Certificate
-Peace Monitoring Certificate
-Health and Safety Representative
-OHS Act, Life Truck Operator (F1 / A)
-Communication, Life Skills
-Conflict Resolution
-Love Life: Motivation, Debating
-Sport and Recreation and Sexual Reproductive Health
-Auditing
-First Aid Grade 2
-Prerequisite Programmed Training
-HACCP
-Fire Fighting
-Food Safety
-OHS Act for Management
-Business Management Skills
IT skills
MIcrosoft Visio at UPD to draw up and revise processes, diagrams and organograms. Write SOP and SWP's. Termlite; Omega. SAP,Syspro,Winflight, Plato System, Telematics, TMS, Accellos, Freightware
Career history overview
Date
Company
Position
Jan 2023 - Current
Air Chefs SOC (SAA)
Commodity Specialist
Oct 2021 – Dec 2022
Siyasebenza Siyabonga
Depot/Branch Manager
Mar 2020 – February 2021
Oceana Distribution – ADMO Group, Cape Town
Warehouse Operations Manager
Jul 2018 – Nov 2019
Bakers SA Limited, Cape Town
Operations Manager
Nov 2015 – Jun 2018
UPD Cape Town (Part of the Clicks Group Limited, Montague Gardens, Cape Town
Operations – Department Manager
Mar 2015 – Oct 2015
Dnata – Newrest, Cape Town International Airport
Unit Procurement Manager
Sep 2011 – Feb 2015
Pioneer Foods Groceries (Weet-Bix), Atlantis
Head of Department – Logistics Department
(Dec 2012 – Feb 2015)
Store Controller II / Supervisor
(Sep 2011 – Nov 2012)
Mar 2010 – Aug 2011
Cape Printing & Lithographers, Atlantis
Logistics Co-ordinator
Feb 2007 – Sep 2009
Spectra Mapal Tool Manufacturing and Service Centre, Atlantis
Stores / Logistics Controller
Oct 2003 – Jan 2007
Jonwin t/a Designamite, Atlantis
Senior Storeman
Dec 2002 – Apr 2003
Jeffrey Stein Sales, Cape Town
Dispatch Clerk
Jan 1999 – Dec 2002
Bay Breeze Restaurant & Sports Cabin, Lamberts Bay
Manager
Jan 1996 – Feb 1999
I&J (Pty) Ltd, Cape Town
Trawling / Storeman
Jan 1990 – Dec 2003
Child & Family Welfare in Partnership with Love Life, Cape Town and surrounding areas in the Western Cape Region
Youth Facility and Community Mobilizer / Executive Board Member
Recent career details
Company name: AIR CHEFS SOC – SAA, Gauteng and Cape Town
Industry: (FMCG: warehousing, distribution, transport, logistics,
supply chain, food and catering)
Position: Commodity Specialist
Dates: January 2023 – Current
Reporting to: Chief Procurement Officer (CPO) and Executive Board
Staff reporting: 16 staff
Duties:
Main Purpose: Oversees inventory purchases for the company. Do research market costs of supplies, identify the best suppliers for the company’s needs, and negotiate pricing and contracts with those suppliers.
-Manage the RFP and negotiation processes.
-Manage daily trade maintenance for food and non-food items.
-Manage purchases and sales of assets to maximize income and reduce risk for customers.
-Manage relationships with high net worth institutional accounts; quoted prices and provide real-time trading activity information for commodities.
-Utilize and implement advance knowledge of treasury procedures, facilitate FX sweeps post transactions and confirmation of banking payment instructions.
-Prepare RFP's, review proposals and conduct negotiations.
-Conceptualize ERP system to track reports.
-Maintain MRP messages weekly, notify suppliers of all changes.
-Manage end of day cash reconciliations against trade capture system/journal entries.
-Ensure department compliance with corporate ISO auditing standards by leading department assessment.
-Review BOM, specification, drawing and quality requirement for preparing preliminary of RFQ.
-Work with a MRP system for planning and purchasing parts on a weekly basis.
-Support the merchandising and logistics detail in delivery of service to other clients
-Interact and implement creative cost savings, product changes, and logistics and finance procedures.
-Perform position reconciliations against trades done through the exchanges to make sure positions are accurately reflect.
-Initiate RFQ's from vendors, expedite orders with vendors, and work with engineering and vendors to resolve quality issues.
-Assist technology team in implementation of new macros design to streamline data capturing
-Develop view-based tailor-made products cross food and non-food items /agriculture/bulk commodities for both investor and corporate.
-Achieve QA initiatives by increasing transparency and communication with multiple departments and suppliers to achieve daily/weekly/monthly production requirements and expedites.
Motivation for change: Contract (Jan 23 – June 23)
Company name: SIYASEBENZA SIYABONGA, Cape Town
Industry: (FMCG: warehousing, distribution, transport, logistics
and supply chain)
Position: Depot Manager
Dates: October 2021 – December 2023
Reporting to: Board of Directors
Staff reporting: 24 staff
Duties:
Main purpose: General management of Branch responsible for Transport, Warehousing and Distribution of Customers goods received from various depots and delivered to customers
-Proper vehicle utilization, service and cost management
-Management of customer relations and service standard’s
-Strategically plan and manage logistics, warehouse, transportation and customer services
-Directing activities related to dispatching, routing, and tracking of vehicles
-Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company's standards
-Directing investigations to verify and resolve customer or shipper complaints
-Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives
-Arranging repairs and routine maintenance of transportation vehicles
-Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations
-Promoting safe work activities by conducting safety audits, and scheduling company safety meetings
-Direct, optimize and coordinate full order cycle
-Liaise and negotiate with suppliers, manufacturers, retailers and consumers
-Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
-Manage warehouse processes and stock management, reconcile and manage goods using WMS, plan routes and process shipments
-Resolve any arising problems or complaints
-Supervise, coach and train warehouse workforce
-Meet cost, productivity, accuracy and timeliness targets
-Maintain metrics and analyse data to assess performance and implement improvements
-Comply with laws, regulations and ISO requirements
Motivation for change: Contract
Company name: OCEANA DISTRIBUTION – ADMO GROUP, Cape Town
Industry: (FMCG: warehousing, distribution, transport, logistics
and supply chain)
Position: Warehouse Operations Manager
Project managed the setting up of 2 warehouses. Warehouses in Bellville and Montague Gardens. 1 year later relocated Bellville Warehouse and Athlone Head office to Montague Gardens Warehouse. This included Warehouse, Logistics department, Administration office, Head Office departments and Workshop. Was given dates to be out of old Warehouses and Head Office and dates to be settled into new space in Montague Gardens. Had existing clients PFN, new clients Blue line Logistics, SA Breweries and 2 smaller companies were added where we stored stock for them. Beer for Breweries, Medical Supplies for Blue line and supplies for PFN.
Attended to Lithium Storage Solutions. We set up a division of Warehousing at the Montague Gardens Warehouse. Responsible for full project management of securing tyres, storage, logistics, working out warehouse space and preparing for distribution to India.
Project Management included Logistics, Finance, and Project Planning
Dates: Mar 2020 – February 2021 Contract
Reporting to: Managing Director
Staff reporting: 20 staff
Duties:
-Main purpose: responsible for organising the warehouse areas, making the best and most efficient use of space, and managing the day to day activities of warehouse staff and drivers. Project managing the setting up of all new warehouses and relocating of warehouses to new site.
-Responsible for procurement of suppliers for new warehouse.
-Developing warehouse operations systems by determining product handling and storage requirements of existing Warehouses and new warehouses
-Utilising equipment and machinery
-Achieving warehouse operations operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews
-Preparing and completing action plans; implementing production, productivity, quality, and customer service standards
-Developing warehouse design by planning layout, product flow and product handling systems, evaluating and recommending new equipment
-Completing audits, identifying trends and analysing data
-Maintaining safe and healthy work environment and complying with legal regulations
-Responsible for talent development, providing direction for and leading performance management and development amongst management teams
-Driving continuous improvement projects for areas of responsibility
-Working with customer / clients to reduce waste, decrease inventory adjustments and improve inventory location accuracy
-Responsible for working with operations to understand inventory strategy and develop system to manage and maintain inventory targets for all business units
-Developing and implementing process improvements that improve customer service levels and / or reduce the total supply chain cost
-Maintaining accuracy of information in system databases used for capacity and planning purposes
-Working with local personnel, develop “most efficient” freight procedures and execution for regional business
-Developing SOPs to ensure smooth and efficient operational practices across network
-Developing planning and process with local management and corporate operations to start up new facilities
-Co-ordinating with supply chain resource team on inventory levels and movement thereof
-Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organisations
-Supervise hazardous waste material sites and safety inspection programs in accordance with OSHA regulations
-Monitor GPS system to drivers on where they are at all times
-Conduct and manage port clearance operations to control carrier deliveries, determine shipping configurations, loading requirements, and loading/offloading capabilities
-Expertise in sourcing and managing sub-contractors, delivers an optimal road transport solution
-Manage inventory of inbound ocean containers, coordinate and schedule terminal operations, supervise yard and manage outbound trailer traffic
-Ensure maintenance of vehicles in good running condition.
-Provide monthly fuel usage and tyre maintenance report
-Provide monthly Vehicle Maintenance cost report including procuring of parts
-Organise & Schedule Fleet vehicle maintenance
-Conduct random inspections of vehicles within the fleet
Accomplishments:
Setting up of 2 warehouses
Relocating all warehouses to one site
Assisting in setting up new division
Acquiring of new fleet
Motivation for change: Contract/Retrenched
Company name: BAKERS SA LIMITED, Cape Town
Industry: (FMCG: distribution, transport, logistics and supply
chain)
Position: Operations Manager
Managed 4 Warehouses and project managed distribution and despatch of stock between warehouses and to the rest of the country.
Relocated Head Office Administration from one office building to another building to ensure we could use existing space for new contract with Hisense new product division.
Dates: Jul 2018 – Nov 2019
Reporting to: Commercial executive
Staff reporting: 20 permanent 48-60 casuals
Duties:
-Managed 4 warehouses
-Responsible for managing the execution, direction and coordination of all Transportation matters within the organisation
-Managing budget, organising schedules and routes, ensuring all vehicles are safe, meet and comply with all
-Legal requirements, making sure that KPI's are met and driver awareness of their duties, providing quality and quantity control of staged items and loading operations, inventory management, stock control and coordinates stock takes including;
-Cycle Counting, bin maintenance and master data control
Key performance areas:
-Processing sales orders to generate picking tickets and distributing pickings to teams including labelling and tagging
-Co-ordinating the shipping and receiving of goods
-Day to day management of site operations and modern fleet of vehicles and equipment
-Identifying and effectively solving any operational issues
-Managing site operational performance utilising available reporting tools
-Achieving agreed Safety goals, in line with company annual site safety plan
-Ensuring that fleet effectively utilises its state of the art telematics and driver safety systems
-Managing staffing hours and accurate on-time preparation of information for customer billings
-Overseeing and managing the performance of subcontractors
-Participating in customer reviews and respond to concerns or requests with a benchmark of resolving issues within own control within 24 hours
-Manage relationships with suppliers and customers to secure best transportation rates
-Managing human resources and industrial relations, compliance performances on site
-Ensuring all staff are trained and competent to perform tasks
-Utilise tracking system to assure on-time transportation and re-rout if necessary
-Providing advice and subject matter expertise in pursuit of new and existing client / customer developments
-Prepare and inspect all transport documentation, oversee maintenance and fuel consumption
-Having a focus on continuous improvement initiatives including Lean Methodologies
Direct abilities and value add:
-Demonstrating ability to provide safety leadership
-Directing staff management experience
-Experience in delegating responsibilities and ensuring the proper carrying out by subordinates staff of workplace requirements
-Direct fleet management experience
- Experience in reporting to senior management and clients on all aspects of site performance
-Experience in managing operational budgets
-Direct experience and sound record of achievement with disciplinary processes, diversity and positive workplace culture
-Strong knowledge of freight management, Material Handling and Inventory management
- Excellent, interpersonal, communicative and negotiation skills
- Ability to oversee a team to deliver outcomes in line with business requirements and expectations: KPI'S
-Understanding consequences of actions
Motivation for change: Retrenched
Company name: UPD CAPE TOWN (PART OF THE CLICKS GROUP LIMITED),
Montague Gardens, Cape Town
Industry: (Industry)
Position: Operations – Department Manager
Dates: Nov 2015 – Jun 2018
Reporting to: General Coastal Manager
Staff reporting: 48 – 60 staff of which 30 Permanent
Duties:
-Main purpose: Responsible for the effective and efficient management of the Cape Town Inbound Department including daily management of procurement, receiving, stock control, inventory, customer and supplier returns departments
-Managed various projects. Projects included: Expanding Warehouse and warehouse capacity, Improved and changed SOP, SWP, Lifted the roof to ensure capacity changed from 15 000 sqm to approximately 45000 sqm.
Procurement:
-Devising and using sourcing strategies
-Discovering suppliers and initiate business partnerships
-Negotiating with external vendors to secure advantageous terms
-Approving the ordering of necessary goods and services
-Finalising purchase orders and deliveries
-Examining and testing existing contracts
-Foreseeing alterations in the comparative negotiating ability of suppliers and clients
-Performing risk management for supply contracts and agreements
-Controlling spend and build a culture of long-term saving on procurement costs
Purchasing:
-Monitoring ongoing compliance with purchasing policies and procedures
-Identifying and sourcing new suppliers and vendors
-Establishing and updating an approved vendor / supplier database
-Developing, negotiating and administering purchasing agreements and contracts with suppliers in support of organizational requirements
-Evaluating contracts to ensure compliance with legal requirements and organisational policies
-Measure and manage the vendor and supplier cost, quality and delivery performance
-Overseeing supplier compliance with internal quality standards and external regulations
-Reviewing purchase orders for proper authorization and compliance with organisational policy and procedures
-Producing regular reports on purchase commitments, costs and delivery performance
Supply chain:
-Acting as liaison between executive operations, branch operations and warehouse departments for all velocity issues
-Contributing to overall facility layout and design planning
-Ensuring all departmental reports, tools and standards are in line with corporate procedures
-Managing and co-ordinating responsibilities for strategic and replenishment procurement, production scheduling, warehousing, inventory and logistics
General:
-Ensuring the attainment of daily operational targets to adhere to KPI (95%) set for financial year
-Efficiently managing departmental costs to ensure alignment to budget for financial year
-Ensuring quality management
-Attending quality meetings and taking corrective actions to ensure quality objectives and implementation is achieved
-Ensuring that all invoices are GRNd, balanced, ticked and forwarded to creditors timeously
-Ensuring releasing of all picking slips and transfers are done daily with specific focus on urgent lines and expediting
-Ensuring that product transfers from bulk to primary are processed daily to ensure that stock is available for sales
-Controlling all disputes, ensuring that the commercial department adheres to service level agreement of 24 hours
-Effectively managing control of all supplier returns, ensuring that stock is handled as per RTV process and that all stock can be accounted for.
-Facilitating and driving execution of outbound logistic processes including Return-to-Vendor (RTV)
-Executing reverse logistic pipeline including repairs, remarketing, scrap and salvages
-This also includes ensuring that all claims are completed correctly so that suppliers will honour credit notes
-Conducting monthly reviews of all dated stock reports in conjunction with buying department to ensure stock is returned as per supplier agreement
-Analysing reports and data to create strategies recommendations based on statistical interpretation. The manager is responsible for ad-hoc data analysis, writing comprehensive store directives and best practice/training documents to support store operations and associates with successful outbound logistics execution
-Effectively managing bin locations and stock file: Master DATA
-Managing shrinkage within wholesale by ensuring that adjustments are valid, root causes are identified for corrective action and that all adjustments in line with the company’s authorisation matrix
-Managing stock efficiently via cycle counts to achieve a 6 week cycle for all bins. This includes further conducting stock counts as per company policy
-Creating and implementing improved solutions on areas where new opportunity arises
-Managing credit returns department, ensuring that credit is passed within 24 hours post receipt of returned stock
-This also include ensuring that saleable stock is returned to stock, batch recalled, short dated, expired and supplier damages are returned to supplier for credit and damaged stock send for destruction
-Performing daily investigations of suspended lines, identifying causes and implementing corrective actions
-Implementing internal audit recommendations, ensuring that no repetitive findings are found
-Managing health and safety within department
-Ensuring adherence to compliance, SOPs and company policies
-Effective management of staff to drive efficiency, competence and quality outputs through recruitment, performance management, training, development and mentoring
-Customer focus and retention
-Planning, executing and closing of multiple projects
Accomplishments:
Consistently over exceed KPI’s for the past financial year.
Projects completed:
-Measuring of daily outputs, provided input to the performance management system and individual development planning process,
-Exceed the company budgeted targets with awareness of OPEX and CAPEX requirements and impacts,
-Decrease shrinkages of excessive stock/financial losses.
-Optimizing and effective using of storage in DC.
-Increased stock availability, improved stock control, inventory management, stock take processes.
-Compiling of new SOP’s: Effective Stock Rotation, Stock Take Procedures, Effective Stock
-Handling, Receiving of Goods, Return of Goods, Housekeeping and General Safety
-Acting role as Distribution Manager (position vacant)
Motivation for change: Accepted new opportunity, headhunted by Bakers
Company name: Dnata - Newrest,
Position: Unit Procurement Manager
Reporting to: National Procurement Manager
Staff reporting: 30 – 40 staff of which 20 Permanent
Dates: March 2015 – October 2015
Key Performance Areas:
-Forecasting levels of demand for services and products to meet business needs and keeping a constant check on stock levels.
-Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.
-Liaising between suppliers, manufactures, relevant internal departments and customers.
-Identifying potential suppliers, visiting existing suppliers, building and maintaining good relationships with them.
-Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided. Processing payments and invoices.
-Ensure contracts or SLA is signed with each supplier.
-Keeping contract files and using them as reference for future.
-Forecasting price trends and their impact on future activities.
-Giving presentations about market analysis and possible growth.
-Developing organization’s purchasing strategy.
-Evaluating bids and making recommendations based on commercial and technical factors.
-Ensuring suppliers are aware of business objectives.
-Attending meetings and trade conferences.
-Ensure that stock on hand has adequate insurance cover, work closely with finance Department.
-Training and supervising the work of staff.
-Provide a professional and comprehensive stores service/system to organization.
-Ensure that stores and purchasing are run efficiently and effectively
Reason for Leaving: Contract Expired
Company name: Pioneer Foods Groceries (Weet-Bix)
Position: HOD Logistics Department
Dates: December 2012 – February 2015
Key Performance Areas:
-Responsible for inbound and outbound, stock control,
-Weekly and monthly stock taking, housekeeping and hygiene inspections,
-Plan, manage and control stock of raw and packaging material, ingredients and cleaning chemicals.
-Ensure availability of both raw materials and packaging materials as per weekly production plan.
-Doing purchasing of more than R450 million per annum.
-Liaise with suppliers on a daily basis expediting deliveries and communicating changes.
-Managing of personnel in finished goods and raw material stores. Ensure informed labour force, people supplying and services on shifts.
-Leading team in MDWT meetings and external coaching review results on goal alignment.
-Regularly & consistently reporting progress. Maintain functional governance policy, legal, and ethical frameworks,
-Internal / external stake holder relations, HACCP and SHE- maintain accreditation, time management, report writing, internal auditing of policies and procedures.
-Liaise with customers, service provider and suppliers.
-Training - actively coaching staff including drivers.
-Adhere to manufacturing, logistics practices, products and quality standards, budgeting and financial processes.
-Retrieving of information and recording movement on SAP.
-Regular improvements on current processes and practices.
-Waste management.
-Developing team cohesion for the purpose of providing customer service excellence
-Maintain electronic databases of sales, registration, inspections and maintenance of fleet management.
-Ensure fleet availability to meet all requests by scheduling, forecasting and surveying current user trends.
-Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.
-Perform vehicle registration, insurance and CHP formalities and documentation regarding induction of new vehicles in existing fleet.
-Oversee routine and ad hoc maintenance, obtain tags for new vehicles and renew old ones to ensure schedule fleet management.
-Maintain and monitor data management system to organize fleets as per various schedules and requests
-Streamline and monitor fuel purchase system with assistance of Fuel Cards for all vehicles and drivers.
-Develop and implement operational standards to maintain vehicles by advocating best practices in industry
-Plan, process and execute vehicle purchase and vehicle replacement through efficient settlement.
-Facilitate and implement corrective actions and capacity building to manage entire fleet to achieve company objectives
-Writing of SOP’s, Internal Auditor, First Aider and Fire Fighter, Food Safety Board Member.
-Part of National Projects Team
Reason for Leaving: Seeking new career opportunity
Salary details
Guaranteed Monthly Cost to Company (excl. variables):
Amount:
R45 000 per month at current position
Notes:
Package exclude: flights, cell phone and petrol allowance
Salary expectations:
R45 - 55 000 per month (negotiable)
Notice period:
1 Calendar Month
Contact this candidate