Date available to begin work: As soon as possible.

PROFESSIONAL SUMMARY

Recent college graduate with knowledge of negotiation techniques sufficient to be able to negotiate, seeking opportunities Interesting in contributed to the departmental objectives, while gaining valuable industry experience. Bilingual: fluent in Spanish and English. Strive to exceed professional and personal goals.

PROFESSIONAL SKILLS

Education Graduate from University of Alaska, Fairbanks. Information Technology. Graduated May 2022.

Employment Information Technology student with knowledge of negotiation and customer services techniques, pursuing an opportunity to contribute to the departmental objectives of the company while gaining valuable industry experience to strive and exceed professional and personal goals. Initiative-taker and capable of effectively functioning with minimum supervision. Well, known for the taking, initiative. Collaborator who is attentive to detail and produces quality results. A computer is proficient and initiative-taking. With an exciting Security Clearance.

Personal I am accustomed to accepting responsibility and delegating authority, capable of working with and through people at all levels. Strong work ethic with a positive approach. Continuously striving to achieve goals and exceed expectations. Organized and focused with diligence. Working knowledge of business applications operation, software and hardware capabilities, current system updates and their interrelated functions.

PROFESSIONAL EXPERIENCE

M1 Support Services April 5, 2021- Present

Sheppard AFB 40 Hours/Week

• Accomplishes periodic inspections including but not limited to preflight, thru flight,

and BPO.

• Services aircraft as required for flight.

• Assists aircrew in preparation for flight.

• Launches and recovers aircraft as required.

• Uses schematic diagrams, drawings, charts, and technical publications in operating,

testing, removing, repairing, and replacing aircraft systems and components.

within qualifications.

• Practices good housekeeping, tool control, FOD awareness/prevention, and safety

at all times.

• Performs aircraft conditional inspections as required.

• Operates ground support equipment and uses hand tools, special tools, and

fixtures applicable to the assigned aircraft.

• Performs all required aircraft servicing tasks.

State of Alaska OIT via ACS/TEKsystems October 2020 – December 2020

Tier-1 Desktop Support Technician: 40 Hours/Week

Wipe computer systems using the State of Alaska approved process.

Deploy Windows images to new or existing systems to include migration from Windows 7 to Windows 10, the deployment method used will be determined by the State of Alaska process.

Escalate Tier-1 tickets using State of Alaska SDM ticketing system.

Password resets using the State of Alaska approved process.

Assist with documentation of process and procedures.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards and customers services.

Create accounts and configure hardware as part of the on-boarding process.

Active Directory maintenance and Exchange 2007, 2010, 2012 & 2016.

Manage and monitor internal assets to ensure accurate inventory records.

United State Postal Service March 2020 – August 2020

Postal Support Employee (PSE-Part time) 60 Hours/Week

Packed, secured labeled and applied postage to materials to prepare items for shipment.

Managed day by day shipping and receiving overseeing more than five thousand packages per day.

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.

Educated customers on promotions to enhance sales.

Engaged with customers to effectively build rapport and lasting relations.

Maintained records related sales, returns and inventory availability.

Selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services.

Domestic postal money orders; accepting and responding to customer claims and inquiries and providing information to the customer.

Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.

AECOM May 2019 – March 2020

Crew Chief - Aircraft Mechanic 2. 45 Hours/Week

Phase inspection, jacking and towing of aircraft.

Perform preventive maintenance on aircraft and use of power support systems.

Perform major repair, replacement, and overhaul of turbine engines and electrical accessories of engines.

Performs preflight, thru-flight, and post-flight maintenance inspections, and miscellaneous duties to include servicing aircraft, including flushing gearbox.

Cleaning screens and filters, greasing moving parts, checking brakes and corrosion prevention of aircraft.

Enters in the maintenance records description of the work performed participate in FOD program, handling and disposing of Hazmat.

Assists with the movement of aircraft near hangar area or flight line. Secures aircraft in parking position with chocks and tie down chains.

Defueled, fuel, oxygen and hydraulic fluid Operates ground support equipment such as electrical power supply, landing gear system, arresting hook components, engine removal and installation, wheel, and tire assembly.

Day-to-day maintenance, including "end-of-runway.

Prepares for and participates in several types of readiness evaluations, inspections, mobilization, and command support exercises and Operations Other Than War (OOTW).

Complies with safety, fire, security, environmental and housekeeping regulations. Ensures that material and equipment are properly and safely protected and maintained.

Performs oversees maintenance such as troubleshooting, removing, repairing, replacing, rigging, aligning, cleaning, painting, and corrosion control.

Use of powered support equipment and performs other relevant duties as assigned by manager.

Uses conventional or automated technical data to diagnose and solve maintenance problems on aircraft systems.

Apply professional technical expertise and guidance to solve complex problems by interpreting Technical Order (T.O) and data such as blueprints or manufacture’s manuals.

Maintains, modified, repairs aircraft flight control system, change and replace defective equipment to comply with guidelines policies.

Knowledge of safe working techniques and procedures, FOD and tools control processes.

Qualified to perform corrosion detection, treatment, prevention, and documentation per customer/management instructions/directions on aircraft and associated armament equipment.

Occasional travel - Training, TDY's.

AECOM May 2017 – May 2019

Crew chief - Aircraft Mechanic 1. 45 Hours/Week

Phase inspection, jacking and towing of aircraft.

Apply professional technical expertise and guidance to solve complex problems by interpreting technical order (T.O) and data such as blueprints or manufacture’s manuals.

performs preflight, thru-flight, and post-flight maintenance inspections, and miscellaneous duties to include servicing aircraft, including flushing gearbox.

Cleaning screens and filters, greasing moving parts, checking brakes and corrosion prevention of aircraft.

Enters in the maintenance records description of the work performed participate in FOD program, handling and disposing of Hazmat.

Assists with the movement of aircraft near hangar area or flight line. Secures aircraft in parking position with chocks and tie down chains.

Defueled, fuel, oxygen and hydraulic fluid Operates ground support equipment such as electrical power supply, landing gear system, arresting hook components, engine removal and installation, wheel, and tire assembly.

Ensures aircraft documentation and Maintenance Information Systems (MIS) accurately reflect the airworthiness of the Aircraft.

Accomplishes operational tests of aircraft systems and components.

Uses conventional or automated technical data to diagnose and solve maintenance problems on aircraft systems.

Maintains, modified, repairs aircraft flight control system, change and replace defective equipment to comply with guidelines policies.

Knowledge of safe working techniques and procedures, FOD and tools control processes.

Qualified to perform corrosion detection, treatment, prevention, and documentation per customer/management instructions/directions on aircraft and associated armament equipment.

Occasional travel - Training, TDY's.

BAYVIEW LOAN SERVICING November 2013 – November 2016

Mortgage Secondary Market Analyst: 40 Hours/Week

Evaluated current and historical data. Review and prepare recommendations concerning all requests for waivers of mandatory standards.

Evaluate the need for changes in local policies or procedures.

Identifies existing or potential problem areas and recommends or directs necessary corrective actions or preventive measures.

Generate the distribution of key rates (AM and PM) used by the Bank.

Met with company officials to gain better inside into the company prospects and management.

Personally, responds to or refers customers to the appropriate resource for response to information regarding loan applications compliance.

Logging all momentous events into a database, review and accomplish problem resolution, as necessary.

Review loan applications for compliances and guidelines to ensure the appropriate funding and required have been obtained.

Work involves researching, analyzing, and evaluating business applications in conjunction with customer requests and organizational concerns and needs.

Contacted prospective clients to present information and explain available services.

Evaluated cost and revenue of agreements.

Knowledge of business practices and market conditions, sufficient to be able to evaluate responsiveness basic on sale and acquisition to accomplish contract actions.

Knowledge of price cost analysis accounting techniques sufficient to compile and evaluate price and cost data which required judgment in analyzing and evaluating the data.

Conducted thorough examinations of financial institution's system repositories and business practices for compliance of policies and procedures and federal and state regulatory guidelines.

Established financial services relationship with clients through the delivery of exceptional customer service.

Train new personnel in the department.

Serve as a liaison between sales and product management. Work with product management to analyze and evaluate the performance of product categories.

Review all bookings that fall out of established booking guidelines and provide feedback to the Director of Revenue Management.

Provided clear, concise reports and analyses to senior-level management and clients monthly, quarterly, and as needed for online and print advertising results.

Utilized Microsoft Access and Excel to identify revenue sources through monthly lead tracking.

Assisted with daily departmental operations to ensure efficient and timely workflow.

FUTURITY FIRST INSURANCE GROUP February 2012 – November 2013

Independent Insurance Agent 20 Hours/ Week

Called potential clients to expand their customer base.

Scheduled daily appointments for home services to market life insurance policies and collect premiums from home base clients.

Interviewed prospective clients to get data about their financial resources and discuss existing coverage.

Explained the features of various polices.

Analyzed clients’ current insurance policies and suggested additions or changes.

Managed policy renewals.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Explained the features of various polices.

Calculated premiums and established payment methods for sales.

Analyzed clients’ current insurance policies and suggested additions or changes.

Scheduled daily appointments for home services to market life insurance policies and collect premiums from home base clients.

BANK UNITED, F.S.B. April 2003 – June 2010

Secondary Marketing Shipper 40 Hours/ Week

Updated loan information in Freddie-Mac loan prospector and Fannie-Mae Desktop Originator system for delivering Cash and MBS loan sales.

Obtained and reviewed all original Notes as loan are allocated.

Verified all Loan Quest data prior to submission.

Obtained corrections or clarification to loan files information from underwriters.

Ensured all commitments are delivered, prepared assignments and shipping and delivery of all pool sold.

Assist with modification and maintenance of eligibility and pricing rules in a front-end pricing system.

Assist with system enhancement/update testing.

Verified all Loan Quest data prior to submission.

Lock, extend, re-lock and re-price loans in Loan Origination System as requested, ensuring pricing calculations are correct.

Obtained corrections or clarification to loan files information from underwriters.

Complete corresponding investor locks, ensuring target profit margins and data integrity are maintained.

Produce and distribute daily pricing/rate sheet for loan officers, management, and other staff (requires moderate comfort with Excel).

Assist with all trade related functions such as pair offs, rolls, swaps, assignments, etc. As necessary, additional duties are required to meet team and company goals.

Assist with the maintenance of and updates/changes to rate sheets.

Respond to customer inquiries (both internal and external) regarding exceptions/variances.

Prepare ELI/Loan Sheer loan boarding file for data upload to the servicing System.

Create funding file and ensure accuracy of the funding schedule.

Track all loan level exceptions/variances ensuring data integrity is free of errors.

Manage all aspects of the funding process between counterparties.

Aid in tracking collateral and providing data to the custodians.

Adheres to internal controls and regulatory standards.

Generate the distribution of key rates (AM and PM) used by the Bank.

US AIR FORCE RESERVE December 2008 – December 2014

Crew Chief – Tactical Aircraft Maintenance 16 Hours/ Month

Performed end-of-runway, post flight, preflight, thru-flight, and phase inspections.

Refueled and Defueled aircraft.

Maintained and inspected aircraft and related aerospace equipment.

Conducted functional tests of repaired components and systems.

Used technical data to diagnose and solve maintenance problems on aircraft systems.

Ensures aircraft documentation and Maintenance Information Systems (MIS) accurately reflect the airworthiness of the Aircraft.

Complies with safety, fire, security, environmental and housekeeping regulations.

Directs, monitors, or performs overall maintenance, servicing, inspections, and documentation for one or more aircraft.

Controls and performs work assignments based upon priorities, workload, availability of parts, facilities, material, and personnel.

Troubleshoots and maintains aircraft engines, hydraulic, and other related systems, structures, components, and related equipment.

Removes and installs aircraft and engine components.

Conducts functional tests of repaired engines, components, and systems. Adjusts, aligns, and rigs aircraft systems.

Performs aircraft jacking, lifting, and towing operations.

Occasional travel - Training, TDY's.

US NAVY RESERVE December 2005 - December 2008

Navy Law Enforcement Specialist 16 Hours/ Month

Performs specialized duties in internal security operations at installations and facilities as a member of the Navy Internal Security Force.

Establish entry control points; conduct access control inspections.

Provides security for restricted areas. Controls entry and exit of military and civilian personnel vehicles and other equipment at access points to restricted areas.

Provide waterborne and land security, aircraft and flight line security, strategic weapons, and cargo security.

Patrols property concentration areas on foot and using vehicle.

Enforces general and special orders and regulations applicable to the area operations.

Performs convoy escort and defense against intrusion by hostile elements riot or other unusual circumstances.

Knowledge of applicable safety rules practices, and directives in accordance with OSHA regulations and guidelines.

Continuously monitored security buildings and alarm systems, patrolled the facility, and served as general security presence and visible deterrent to crime and rule infractions.

Trained in emergency response.

Physical security and force protection enhancement for Navy bases, installations, property, and personnel.

Responds to disaster and relief operations. Participates in contingencies.

Uses conventional or automated technical data to diagnose and solve maintenance problems on aircraft systems.

Occasional travel - Training, TDY's.

US NAVY RESERVE March 1992 - December 2005

BM – Boatswain Mate 16 Hours/ Month

Functioned as Navy Law enforcement Specialist.

Provided physical security management and planning.

Worked with Expeditionary Logistics Support Group (NAVELSF-Alpha).

Provided global logistics capabilities for Navy Cargo Handling Battalion (NCHB) 11.

Operate and maintain equipment which may be used in a variety of areas aboard a ship, including loading and unloading cargo, ammunition, fuel, and general stores.

Serve as part of damage control, emergency, or security alert team.

Train, direct, and supervise personnel in ship's maintenance duties in all activities relating to marlinespikes, decks, boat seamanship, painting, upkeep of ship's external-structure, rigging, deck equipment, and lifeboats.

Repairing, maintaining, and stowing equipment in preparation for underway operations.

Knows shipboard operations including stevedoring and maintenance.

Operates and maintains small boats, deck equipment, and machinery; is knowledgeable in rigging, ship's security, deck seamanship, navigation, and piloting.

Knowledge of safety regulations, practices, and procedures, environmental standards, and requirements; and regulations, procedures, and policies related to records maintenance and documentation.

Knowledge of applicable safety rules practices, and directives in accordance with OSHA regulations and guidelines.

Knowledge of principles of electricity (AC/DC), solid state circuitry, and safety rules and regulations pertaining to powered support systems and operation of emergency generator power systems.

Knowledge of the theory and operation of internal combustion diesel and gasoline engines.

Inspects and maintains boom/crane equipment to ensure safety and prevent damage to equipment and surrounding structures.

Qualified Gantry carne operator, ship boom carne hydraulic winch crane, forklift 10 to 50 -ton, Kalmar forklift, state truck 2.5 to 5-ton cargo.

Occasional travel - Training, TDY's.

US NAVY ACTIVE March 1985 – March 1989

ABE - Aviation Boatswain Mate Equipment 70 Hours/ Week

Maintained and performed organizational maintenance on hydraulic and steam catapults and arresting gear equipment ashore and afloat.

Performed aircraft-handling duties related to the operation of launching and recovery of naval aircraft on the flight deck of an aircraft carrier.

Operate water brakes, jet blast deflectors, jet blast deflector control panels, and sheave dampers, deck edge control stations, and associated equipment.

Uses maintenance cards; completes maintenance records.

Determines safe working loads for hoisting materials,

Maintains, inspects, repairs, diagnoses, and modifies aircraft hydraulic arrestor barrier units.

Maintains records and documentations actions.

Knowledge of applicable safety rules practices, and directives in accordance with OSHA regulations and guidelines.

Utilizes safety practices and procedure following established safety rules and regulations pertaining to powered support systems, and operations of emergency generator power system.

Operate water brakes, jet blast deflectors, jet blast deflector control panels, and sheave dampers, deck edge control stations, and associated equipment.

Uses maintenance cards; completes maintenance records.

Knowledge of principles of electricity (AC/DC), solid state circuitry, and safety rules and regulations pertaining to powered support systems and operation of emergency generator power systems.

Knowledge of the theory and operation of internal hydraulic catapult and arresting gear engines.

Knowledge of safety regulations, practices, and procedures, environmental standards, and requirements; and regulations, procedures, and policies related to records maintenance and documentation.

Installs, removes, and operates electrical power generating and control system and aircraft arresting and catapult system and associated equipment.

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