LaConstance Cullers

Macon, GA *****

adxr38@r.postjobfree.com

+1-478-***-****

Seasoned Insurance Agent with more than 30 years of experience in fast-paced customer service environment. Excellent communication and negotiating skills. Track record of achieving exceptional results in Service and Sales Closure with a high response of Customer Satisfaction. Work Experience

PBX Operator

Piedmont Macon North - Macon, GA

May 2017 to Present

Part time

Answer and transfer calls to patients, doctors, and employees; process documents for day surgery; process patient room list, prepare pre-op work order. Healthcare Scheduler

Williams & Associates Insurance Co

September 2016 to February 2017

Assisted Manager with scheduling prospects for interviews; answered phones and did cold calling; explained healthcare benefits to clients; continuously updated excel spreadsheet with new prospects for healthcare objections; adjust their healthcare benefits; processed new business paperwork; updated business list. Job ended.

Senior Insurance Agent

GEICO

October 1998 to February 2015

Extensive experience in a call center environment; Assisted customer changes to auto policies; advise customers on liability protection; upsell additional products; underwrite and service personal umbrella policies; prepared files for umbrella claims; process customer payments via, credit card, checks, money orders, and cash. Licensed insurance agent for P&C. Retired Claims Secretary

Georgia Farm Bureau Insurance

June 1996 to October 1998

Assist claims manager; analyze police reports and interview accident victims via the phone to evaluate the cause of the accident; worked directly with customers to guide them through the claims process in a caring and professional manner; schedule appointments for claims manager and adjusters; negotiate fair and equitable settlements; processed all incoming mail; received and shipped insurance data to clients and adjusters; answered phones; subrogation and arbitration preparation; process claims; issued claim checks; recorded statements; prepared files for audits; investigated claims for fraud. Senior Word Processor

Allstate

March 1991 to June 1996

Processed all paperwork; typed, filed and mailed all correspondence; company layoff - job downsized in 1996.

Education

Property and Casualty Insurance License in Business Insurance Briggs Insurance School of Studies - Macon, GA

High school diploma or GED

Skills

• Call Center (10+ years)

• Customer Service (10+ years)

• Cold Calling (10+ years)

• Administrative Experience

• Underwriting (10+ years)

• Multi-line Phone Systems (6 years)

• Account Management

• Underwriting (10+ years)

• Administrative Experience (3 years)

• Multi-line Phone Systems (10+ years)

• Cold Calling (10+ years)

• Account Management (3 years)

• Hospital Experience (6 years)

• Upselling (10+ years)

• Insurance Sales (10+ years)

• Salesforce

• Interviewing

• Office Management

• Accounts Receivable

• Front desk (6 years)

• Phone etiquette (10+ years)

• Communication skills (10+ years)

• Clerical experience (10+ years)

Certifications and Licenses

All Lines Adjuster License

December 2022 to December 2024

Assessments

Call Center Customer Service — Completed

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Sales: Influence & Negotiation — Highly Proficient April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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