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Group Sales and Support Manager

Seasoned in leading and the development of solutions that advance organizational success Integrity driven and detail-oriented professional offering strengths in implementing systems and solutions that drive improvements for various projects from conceptualization to implementation. Broad based business acumen in diverse industries, with innate talent for leveraging skills in technology and revenue initiatives. Recognized for being a high-level strategist, with a dedicated focus on building successful teams, details, and aligning business processes to strengthen cost savings, performance, and organizational productivity. Technically perceptive and thrives in fast-paced, ever-changing environments. Bilingual in English and Spanish. Highlights of Expertise

• Process Analysis & Redesign

• Financial Modeling

• Industry Market Analysis & Research

• Cost Benefit Analysis

• Relationship Management

• Forecasting, Budgeting & Planning

• Business Case Development

• Project Management

• Development Life Cycle

• Team Building and Leadership

Career Experience

Celebrity Cruises, Inc., Miami, Florida

Plans, directs, and manages the day-to-day operations and performance for a defined segment of group business, overseeing a team engaged in booking and coordinating groups through direct interactions with internal and external customers. Leads and develops a team of 7 Supervisors and 125 Group Specialists and Group Agents. MANAGER, GROUP SALES AND SUPPORT (2022 to 2022)

Directs, plans, and coordinates activities related to organizational enhancements and operations improvement initiatives.

Responsible for managing all aspects of this area, including hiring, developing, and coaching employees, establishing strategic goals, objectives, and measurements, monitoring team and individual performance, managing tools and technology, and driving measurable improvements to customer service, operating efficiencies, and costs.

Responsible for the day-to-day management of all operational activities performed in the area including qualifying and booking new groups, maintaining cabin, air, and hotel inventory, coordinating onboard activities, processing payments and reconciling accountings, and developing and managing the overall relationship with the external customer.

Interfaces with numerous internal functions and external customers to continuously identify core service delivery issues, develop resolution processes, and identify opportunities for service improvements. Celebrity Cruises, Inc., Miami, Florida

Responsible for creating and executing global business plans that expand sales to new markets, and rebrand solutions with new marketing strategies, highlighting competitive advantages and value proposition. Tracked and report the Incentive Group & Charter sales progress for the sales and revenue planning team. MANAGER, GLOBAL BUSINESS DEVELOPMENT (2016 to 2022) Created new brand awareness and develop global multimedia promotional and advertising initiatives that address competitive gaps, lead generation, and product deficiencies to win new business.

Spearhead the launch of the dedicated Corporate Incentives, Meetings, and Charter website to showcase product offerings and capture RFPs. Lead multi-department endeavor to produce The Meeting Place Conference Center.

Develop new ideas for increasing sales by increasing marketing budget, executing engaging sales calls, promotions, company sponsored sales contests and training for expansion of MICE groups that result in an increase of revenue. Execute MICE advisory board, including collateral, presentations, catering, entertainment, gifts, transportation, and accommodations. Work with various departments to create action plans based on travel partner feedback. Leysi R. Sabates Orlando, Florida 34787 305-***-**** adxr2r@r.postjobfree.com LinkedIn

Leysi R. Sabates Page 2

Celebrity Cruises, Inc., Miami, Florida

Spearheaded the design and implementation of strategic initiatives related to sales performance, promotional activities, and decision support. Established models and processes to forecast potential revenue, identify sales trends, set goals, and monitor performance to ensure sales effectiveness.

SENIOR BUSINESS ANALYST, SALES PLANNING AND ANALYSIS (2013 to 2016) Developed sales models, processes to facilitate reporting, and presentation of sales data to Managers and Senior Management.

Liaison between Revenue and Marketing leaders, to define requirements of corporate goals and initiatives.

Built strategic roadmap for sales leadership that included the management of budget, forecast, and sales compensation, and developed sales strategy and revenue opportunities, with risk analysis. Celebrity Cruises, Inc., Miami, Florida

Analyzed and interpreted quantitative data that identified industry trends with a focus on executing decisions to drive ticket revenue. ANALYST, REVENUE MANAGEMENT (2011 to 2013)

Initiated and reviewed strategies, and accurately managed inventory supplies in response to market demand, successfully achieving forecasted revenue and volume. Maintained pricing and maximized revenue based on current market booking trends and economic conditions.

Maintained best practice standards, which included competitor analysis, monitoring market trending, improving channel management, and optimizing business mix, pricing control and development.

Analyzed historical and current pricing trends, tracking travel production, and identifying declining segments to help target future prospecting efforts and generate promotional opportunities. Merrill Lynch, Miami Florida

Tasked with ensuring accurate performance reporting, analyzing portfolios, preparing account reviews for clients, and collaborating with Senior Financial Advisors who specialized in high net worth domestic and international clients. CLIENT ASSOCIATE (2006 to 2010)

Prepared and presented client reviews to evaluate progress of goals, which included performance of portfolios, and review of annuities. Provided proactive support to service existing client relationships and worked within the team to provide excellent enhanced client experience. Facilitated asset allocation, and portfolio optimization for clients on a quarterly basis.

Developed solid relationships with clients and completed personal and commercial transaction at their request, developed new client on-boarding process to ensure consistent and optimal client experience.

Created ad-hoc reports, developed financial models, conducted investment analysis to support firm and clients in sound decision-making.

Education & Credentials

Master of Business Administration Florida International University, Miami, Florida Master of Science in Finance Florida International University, Miami, Florida Bachelor of Business Administration, Finance Florida International University, Miami, Florida Certifications: Banking, Hospitality and Tourism Honors: Financial Management Association, Finance Honors Society Awards: Circle of Excellence Award, Commodore Award, Captain Award, Analyst of the Year, Salesperson of the Year Training: Managing Change; Navigating Decisions; The Big Picture; Presentation Design and Delivery; Courageous Conversations; Managing Employee Performance; How to Amplify the Capability Of Others; Collaborative Solutions; Behavior Based Interviewing; Conversations That Connect; Taking Ownership; Play To Strengths; Leading Productive Meetings

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