Elizabeth Moya

*** * ******* ******, *** *

Melrose, MA 02176

adxr2l@r.postjobfree.com

978-***-****

OBJECTIVE: To be part of a company and/or organization that takes pride in team-work, recognizes employee dedication and loyalty and encourages an intellectually career-oriented stimulating workplace environment.

EDUCATION

NORTH SHORE COMMUNITY COLLEGE (Danvers, MA, 2010-2012) Associate of Science in Paralegal Studies, ABA Approved Graduation Date: May 2012

CLARK UNIVERSITY (Worcester, MA, Sept.2003- May.2004) Liberal Arts of Science

SKILLS

BILINGUAL FLUENCY: Spanish and English

MICROSOFT OFFICE: Word, Excel, PowerPoint, Outlook SOFTWARES: Standard Conveyance, Streamline, Quicken, Westlaw, Nexis Lexis, Interlinq E3 LEGAL/MORTGAGE EXPERIENCE

Loan Processor, Randstad Staffing: Salem Five Mortgage Dept. (Salem, MA/Dec.2012-Feb. 2013)

• Assisted in the Audit of Closing Packages for final Post-Closing Audit

• Reviewed post Closed Loan Packages for accuracy including compliance with the clearance of Post-Closing conditions

• Followed up with Settlement Agent for missing documents and discrepancy issues

• Cross-referenced vital information in lender Servicing Software and Closing documents Post-Closing Paralegal, Kriss Law & Atlantic Closing & Escrow, LLC (Needham, MA /Aug.-Oct.2012)

• Verified post-closing package met Lender requirements

• Submitted funding documents and closing packages to lender in a timely fashion

• Answered client post-closing inquiries and resolved pending issues

• Responsible for carrying out a great deal of the Post-closing manager duties during her absence Family Law Paralegal Intern, Reade & Reade Attorney Counselors (Danvers, MA)/Feb.-May 2012)

• Evaluated client files for Trial Preparation and assembled monetary disclosure documents

• Analyzed documents and facts in preparation of Motions, Interrogatory Responses, Production of Documents and 410 Financial Disclosures; Drafted Correspondence Residential Real Estate Paralegal, Gill, Devine, PC (Cambridge, MA)/Jul. 2007–Oct. 2008)

• Ran title search reports on refinances and cleared outstanding liens on both Refinances and Purchases

• Trained new hire; Tracked and recorded discharges Drafted HUD-1 for Lender’s approval

• Distributed checks to brokers, municipalities, and other parties involved

• Handled workload of real estate conveyance cases from inception to closing with the supervision of lawyer

Elizabeth Moya

116 W Emerson Street, Apt 1

Melrose, MA 02176

adxr2l@r.postjobfree.com

978-***-****

Residential Real Estate Paralegal, Simmons & Schiavo, LLC (Malden, MA)/Nov. 2006–Jul. 2007)

• Promoted from receptionist to Legal Assistant

• Drafted title commitments, closing protection letters, Quitclaim Deeds, Homestead, Mortgagee and Owner’s Title Policies, etc.

• Scheduled closing dates with lenders, real estate professionals, and attorneys

• Prepared recording documents for courier or FedEx and delivered documents for recording at the Middlesex Registry of Deeds

Case Manager Intern, Crowe, Paradis & Albren, LLP (Wakefield, MA/2005-2006)

• Conducted telephonic interviews with claimants and Completed Social Security Disability Insurance reports

• Communicated with Social Security Administration regarding the status of claims

• Collection of attorney fees and past due benefits

• Interpreted for Spanish speaking clients; managed all foreign-speaking clientele utilizing a Language Line Interpreter Service

Receptionist Internship, Legal Office of Attorney Applebaum (Salem, MA/Dec. 2001-June 2002)

• Greeted clients and attended to the phone lines

• Filed records, typed memos, correspondence and other documents

• Alongside the attorney, completed the intake interview for foreign clients CUSTOMER SERVICE/OFFICE EXPERIENCE

Customer Service Representative, The Home Depot (Reading, MA/January 2022 to December 2022)

• Addressed customer needs and concerns

• Provided support to internal and external customers

• Boosted sales revenue by educating customers on diverse and supplemental merchandise options

• Answered customer inquiries regarding product availability, prices and promotions

• Opened and activated new accounts

• Utilized appropriate software for Special order requests, scheduled delivery and/or merchandise in store pick up

• Answered customer phone calls in timely manner

• Conducted special order Audit for customer follow up or return of merchandise to store floor or vendor

• Practiced Negotiation skills when selling damaged goods Customer Service Representative, OnBrand24 (Beverly, MA/January 2019-June 2019)

• Service Memberships to multiple Online Shopping Rewards Programs

• Process cancellation requests of those Online Shopping Rewards Programs

• Answer any inquiries pertaining to the Membership of any Online Shopping Rewards Program Bilingual Customer Service Representative, Lightbridge, Inc. (Lynn, MA /January 2005-August 2005)

• Promoted from Credit Analyst to Customer Service Representative after three months on the job

• Provided bilingual customer service to Sprint Cell phone carrier callers

• Responsible for problem resolution with regards to billing inquiries, rate plan changes, etc.

• Reviewed credit applications, conducted credit checks, and analyzed credit histories

• Processed customer information and performed additional data entry as needed Elizabeth Moya

116 W Emerson Street, Apt 1

Melrose, MA 02176

adxr2l@r.postjobfree.com

978-***-****

Secretary/Telephone Operator, Clark University (Worcester, MA /January 2004-May 2004)

• Conducted telemarketing efforts to recruit students for the University

• Advertised the Millennium Leadership Conference

• Operated the switchboard to handle inbound and outbound calls; transferred phone calls to various locations on campus

COMMISIONS

Commonwealth of Massachusetts- Notary Public (April 2007-April 2014)

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