Post Job Free

Resume

Sign in

Office Clerk Customer Service

Location:
Baesa, Philippines
Posted:
June 18, 2023

Contact this candidate

Resume:

Maricar B. Dolar

Address: #**** *** *******, *********, ******** City

Mobile : +63-995*******

Email: adxr21@r.postjobfree.com

OBJECTIVES

To be able to work in a highly progressive and innovative company where my skills and talents can be fully utilized for a mutual advantage.

SUMMARY OF QUALIFICATIONS

Total 15 years of working in a Logistics/Shipping Company

7 years of progressive experience in a Non voice BPO company that provides Global

Documentation service to NYK Line Shipping Company worldwide.

Multi-task responsibility in all aspect of operations.

Excellent ability to work independently with minimal supervision.

Knowledge in programs/systems such as MS Excel, MS Word, Legacy, Shipsoft & Dubai Trade

With keen attention to detail and accuracy

Self-motivated, hardworking person and high stress tolerance.

EMPLOYMENT HISTORY:

Feb 2018 – present

ALLIED PICKFORDS – SIRVA Philippines (Relocation/Moving Company)

Taguig City, Philippines

Move Coordinator (Customer Service)

Receive booked jobs’ instructions from Sales and check the files to know every detail of the shipments.

Confirm with customer on packing dates and documents required.

Arrange packing per schedule and give clear instructions to operation including those documents to be signed by customers on the packing day.

Coordinate with supervisors and Sales (if any) on issue that happen during packing, e.g overflow and etc.

Receive all packing documents from Supervisors and prepare documents for applying export permit.

Arrange fumigation, crating, 3rd party services if needed.

Send pre-alert to overseas agent. Confirm best port of entry and consignment details and destination services charges.

Book vessel or flight and arrange customs clearance and goods delivered to customs bonded warehouse or port.

Check the OBL draft or AWB draft and send OBL/AWB to overseas agent.

Follow up with overseas agent for the actual arrival date and delivery date of the shipment.

Responsible for tracking status of shipment

Get Delivery report from overseas agent follow up with Agent and Insurance centre on claims.

Efficiently provide accounting team with proper information for invoicing.

Set up the complete export file and keep records.

Other jobs assigned by line manager

KRS LOGISTICS LLC

GGICO, Dubai, UAE

Operations Executive cum Customer Service Executive

Scrutinizing documents or BLs as per special instruction and destination requirement.

Uploading cargo manifest to Dubai trade

Monitoring of vessel’s arrival, container status, d-stuffing and releasing of cargo

Sending of arrival notices

Providing NOC to customer from Dubai trade

Issuing delivery order to local customer

Keep track on shipment and updating customers regarding the status of shipments

Direct communication with agent and customers upon matters required

Entertaining of phone and mail inquiries.

Getting Enquiries from customers.

Sending enquiries to shipping lines, co-loaders, and for air freights

Get back to customers with quotations that is in-line with their requirements.

Knowledge about E-MIRSAL II

Passing BOE and ED.

Any other duties and tasks delegated by the Manager

September 2013 – July 2015

Chartwell Corporation JLT

JBC 5 JLT Dubai, UAE

Logistics Officer cum Receptionist

Monitor emails and ensure that all queries are answered depending on the urgency

Doing Logistical aspect and support to the Manager and Logistics team

Verify and check all documentation related to Export and Import

Monitor schedules of shipments of they are in accordance with order requirement

Prepare Purchase Order for Order confirmed

Coordinate with Accounts for counterchecking of Invoices and Payment Summary

Send payment notification to suppliers.

Ensure good and harmonious working relationship within the group

Any other duties and tasks delegated by the Manager

June 2009 – August 2013

NYK-TDG E-Business Corporation

Taguig City, Philippines

Assistant Supervisor

Process Bills-of-Lading for Japan exports using Asialink (AS 400) system

Ensure the completeness and quality of the bills of lading.

Transmit processed documents to on-shore offices

Facilitates the answering of daily queries.

Assist Supervisor in evaluating and monitoring the team.

Monitors processing flow from coding, freighting and inputting on the system

Train new members

Documentation Associate

March 2006 – May 2009

NYK – FilJapan Shipping E-Services Corporation

Port Area, Manila, Philippines

Check completeness of document receipt (D/R) received.

Counter checks EDI and D/R documents with booking list for missing, lacking items or any discrepancies. If necessary, sends emails to concerned parties.

Supplies or stamps additional information (coding) on documents for easy processing.

Encodes accurately B/L Header and rate information on ADOC98.

Counter checks printed draft B/L with D/R and booking list. If necessary, makes amendments on discrepancies found.

Transmits B/L data to Central AS/400 system by printing ‘B/L Error List’

Transmits B/L data from Central to MICS system in compliance with the 24 Hour Rule of US/Canada Customs.

Arranges transferred documents according to vessel / voyage / leg and loading port for filing purposes.

Files documents

Performs other duties as may be assigned or required

June – Nov 2005

Far Eastern University

Registrar’s Office

Manila, Philippines

Office Clerk

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders especially their FORM 137.

Answer telephones, direct calls and take messages.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Filing of documents.

EDUCATIONAL BACKGROUND:

2001 – 2005 Far Eastern University

Bachelor of Science in Commerce major in Marketing

April 2005

PERSONAL BACKGROUND:

Date of Birth: July 7, 1984

Sex: Female

Nationality: Filipino

Passport # EB7960466

Language/Dialect: English and Tagalog

REFERENCE : References are available upon request.



Contact this candidate