Customer Service Associate

Jeffrey L. Sekel

*** **** *** ******, **** *

West Chester, Pennsylvania 19380

M: 610-***-**** / E: adxr20@r.postjobfree.com

EDUCATION

Associates, Business Administration

Delaware County Community College 2017

CERTIFICATIONS

●Responsive Web Design / HTML & CSS

●Java script Basics

●Google Coursera Data Analytics

●Food Safety Manager

COURSEWORK OVERVIEW

●Principles of Management

●Principles of Marketing

●Business Administration

●Economics

●Technical Writing

●Financial and Managerial Accounting

EXPERIENCE

Qdoba August 2014 – March 2018

Shift Supervisor (Corporate)

●Coordinate and manage employees including schedules, training and retention

●Ensure overall guest satisfaction including service, quality and cleanliness

●Responsible for cash management, receipt reconciliation, balancing and adhering to procedures

●Adhere to food safety standards and report any questionable practices

●Responsible for inventory management including recording and ordering supplies, products and materials to support overall operation

●Strong interpersonal and communication skills

Qdoba – West Chester, PA, March 2018 – April 2018

Assistant Manager (Corporate)

Qdoba – West Chester, PA, April 2018 – July 2019

General Manager (Corporate)

●Creating schedule for the store making sure there are no holes in any shift.

●Managing labor cutting shifts, using labor for training or cleaning

●Managing store operations, keeping track of sales, labor, food cost, survey score of the store, facility management.

●Supply orders to ensure the store can run at full efficiency.

●Making sure food orders will last until next truck and not ordering unnecessary product.

●Hiring new employees, giving orientation, inputting them into the system.

●Profit and Loss Report Analysis, checking where money is being wasted, where the budget needs to get tighter, searching for areas of improvement.

●Sending in Profit and Loss reports to District Manager on time recording labor, sales, and customer survey statistics.

Wawa – West Chester, PA, July 2019 – August 2021

Customer Service Associate

Wawa – West Chester, PA, August 2021 – Current

Customer Service Supervisor

●Inventory Management, tracking shrink and counting all areas of the store operations

●Higher Leadership role in charge of running shift

●Crisis Management

●Sales Building skills / Shrink minimizing

●Trainer

SUMMARY OF SKILLS

●Database Queries

oPerform SQL queries

oSort and filter data using SQL queries

oConvert data types using SQL functions

●Data Visualisation

oCreate data visualisations with Tableau

oCreate Visuals in spreadsheets

oCreate presentations from data analysis results

●Dashboards

oIdentify the data needs of users

oCreate dashboards using Tableau

oUse design thinking to improve dashboards

●Reports

oCreate data cleaning reports

oCreate and maintain change logs

oCreate reports in R Markdown

●Spreadsheets

oClean data in spreadsheets

oSort and filter data

oCreate pivot tables

●Programming

oInstall and use the tidyverse package in R

oRun scripts in RStudio

oCreate data visualisation in RStudio

oFamiliar with Python, Javascript, HTML, and CSS

●8 years in food service industry

Notes:

Clear communicator / direct and coherent

Transitioning from a career in the food industry

Skills and programming languages

Effectively implemented and communicated daily workflow procedures to fellow team members, resulting in an increase in productivity

PAR statements in summary of skills

Problem

Action

Result

soft skills: presentation, communication, research, problem solving, adaptability, collaboration, attention to detail

Contact this candidate